Bus Éireann Reviews 

660
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, most reviewers were let down by their experience overall. Travelers frequently complained that buses were consistently late, skipped stops entirely, or got cancelled at the last minute without any warning. Commuters felt extremely frustrated by unreliable schedules and poor planning that often left people stranded in freezing conditions for hours. Furthermore, some individuals encountered rude behavior from staff members when asking for basic assistance or route information. Though some customers faced severe difficulties, a few reviewers were happy with exceptionally friendly drivers who went out of their way to help. These passengers deeply appreciated when staff members provided useful guidance and maintained a clean, welcoming environment.

What people talk about most

Service

Reviewers highlight deep frustration and disappointment with the service, pointing to frequent cancellations,... See more

Staff

Customers consistently note ambiguous experiences with staff, as reviewers shared starkly contrasting... See more

Location

Customers had ambiguous experiences with location, noting difficulties in finding pickup points and... See more

User experience

Consumers find user experience to be disappointing, noting that the app is poorly designed, difficult to... See more

Cancellation

People report negative experiences with cancellation, expressing deep frustration over last-minute schedule... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Got the 115 to Maynooth, stood up at the bustop that stops at the Glenroyal hotel, the driver started shouting this is not a drop off point, I said I seen people getting off here before, he also said... See more

Rated 2 out of 5 stars

Busarus this morning. Waiting on bus. No heating in busarus. Toilet role holder knocked off wall. Hard woden slatted seating. Good part, all the buses are running on schedule.

Rated 2 out of 5 stars

Bus Eireann likes to remind passengers about being respectful to their drivers. It's a pity that it doesn't work both ways. Rude, obnoxious driver.

Rated 1 out of 5 stars

I have been a frequent user of bus eireanns services as I am a student and need to get to college every morning at 9. The bus is almost always late/cancelled/delayed without notice. Absolutely horribl... See more


Company details

  1. Bus and Coach Company
  2. also in
  3. Bus Charter
  4. Bus Company
  5. Taxi Service
  6. Transportation Service

Information provided by various external sources

Bus Éireann is a bus and coach operator providing services throughout the Republic of Ireland with the exception of Dublin Region bus services, which are provided by sister company Dublin Bus.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

660 reviews

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No history of asking for reviews

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1.6

All reviews

(660)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

I am absolutely appalled at what I had…

I am absolutely appalled at what I had witnessed today on the 220 bus. I regularly get the 220 and have not had any issue before but unfortunately today was different. The issue in piticular being the bus driver himself. He had felt the need to get out his seat to confront a girl sitting next to me roughly in her early 20s for eating on the bus, she cooperated and apologised for doing so. The driver continued to give abuse and be upfront rude to her and had made a scene for everyone on the bus to see. This situation had clearly embarrassed her and there was no need for it at all as she was not causing any trouble. He had held everyone up just to go out of his way to ridicule this poor girl. The man was possibly in his late 30s early 40s maybe, bald, black facial hair and possibly Eastern Europe judging by the accent. This had happened at a stop in Carrigaline after everyone had gone on the bus. I have never witnessed someone being treated so poorly for no good reason, this man should not be working for bus Éireann if he expects to be treating people like this and get away with it. His behaviour was unacceptable and in my opinion should be fired immediately. Very unprofessional.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

The worst bus service ever to exist…

The worst bus service ever to exist especially route 323. You spend and hour on a bus stop and you dont know if it will arrive or not. Never close on time, if too early doesnt wait for others and if too late no apology. You wave at them to get on and you are completely ignored or too full. Get more buses, app timetable useless too.

21 October 2025
Unprompted review
Rated 2 out of 5 stars

In the dunboyne area

In the dunboyne area , for colleges schools between the times of 2-5 there should be more buses or at least double deckers ( 105-270) buses )
Times suitable. For school times . 2:00 for first run. Of 270 double deckers run. 2:15 a 105 double decker run
2:35 105 run
2:50 270
3:15 105
3:30-270
3:50 - 105.
And having them as double deckers ) and having time table every 15-20 mins between 2-5 like that as became the stage buses are getting cramped some people aren’t able get on buses and with the bus to full , if the bus even flipped or anything , it’s the danger of that as well

11 October 2025
Unprompted review
Rated 1 out of 5 stars

25/09/2025 line 107 Navan-Kingscourt

25/09/2025, line 107 Navan-Kingscourt. The driver didn't arrive at 1 p.m. near Navan SC. The bus disappeared from the map near Woodies. It looked like he'd disabled the system. The dispatcher I called confirmed this. The driver arrived 15 minutes late at 4 p.m., in a strange state of mind. He didn't answer questions about why he wasn't there at 1 p.m. Many elderly people were simply very upset. Many people didn't arrive on time or were late because of this driver, who didn't even apologize to anyone and was behaving very strangely. On the way back, before Nobber, he didn't stop when asked by an elderly man sitting directly behind him and very clearly stated he was getting off, as every driver on this route knows. He stopped very aggressively a few hundred meters later, and the elderly man almost crashed into the windscreen. It looked like the driver was under the influence of drugs or very strong anxiety, instilling fear in the passengers. Unbelievable.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

I was meant to take the 10:01 bus to…

I was meant to take the 10:01 bus to town in the morning. I woke up early at 7am, and came to my bus stop just for the bus to be 30 minutes late, the bus said it was full but I saw with my own eyes there was a couple of seats still free and the bus didn’t stop. This has happened twice to me already and it’s getting so annoying. The buses are always late and you have to wait atleast 3 hours for each of them to come. I’m talking about route 456 by the way.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Cant even rely on the buses to get me…

Cant even rely on the buses to get me into work in the morning, the first bus in the morning getting delayed or cancelled is ridiculous. People have to get to work and school. Instead we have to pay 25-30euro for a taxi. Get it together

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Route 51

Route 51. Really poor service. Family waited 2.5 hours in the cold. One bus cancelled. Next bus late, than had to change bus. Nearly missed flight. Completely unreliable. No communication. No adherance to timetables. Avoid if you can as you are highly unlikely to get to your destination in the indntended time frames.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Just sitting on the Cork to Waterford…

Just sitting on the Cork to Waterford bus. Route 40....Sun Aug 31st '25..... 21.14pm.
I got on at Castlemartyr. The friendliest and politest driver. Brendan I think is his name. Take a huge bow Brendan and Expressway hope you realise the gem you have on this route. Not home yet but have had a good experience travelling on this bus.
Makes up for the most unfriendly driver on way to Cork last week.
🌟 🌟 🌟 🌟 🌟 for Brendan

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Hi Was on the expressway bus from…

Hi Was on the expressway bus from Waterford to cork . I must complain the journey to cork was so noisy inside the bus could not hear my music in my ears . Plus no WiFi and could not charge my phone. On the return was not much better still no WiFi or could not charge my phone. I will think twice before I go on them again. Also the bus was a bone shaker.both ways .

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Bus Eireann disappointing in Shannon airport,went to…

Arrived in Shannon airport,went to board 343 bus to Limerick,driver said I can’t pay with card,cash only, I give a €50 note which he says he cannot accept,I say I am meeting his criteria,he tells me to wait for next bus, I refuse,he magically can now change the €50 euro,some welcome home!!!
Imagine how tourists feel!!

16 August 2025
Unprompted review
Rated 4 out of 5 stars

The 101 route should be letting passengers off and on the bus at all the stops on the route as well as the other bus routes

The 101 route should be letting passengers off at all stops when the bus starts are both Drogheda and Dublin as its ridiculous that the bus only picks up passengers from Dublin to Swords and then only dropping them off from Balbriggan to Swords as all buses should be picking up passengers as well as letting them off at the same bus stops and all the Bus Eireann routes should be doing the exact same thing when they're operating all their services

13 August 2025
Unprompted review
Rated 1 out of 5 stars

The bus driver lost track of time and…

The bus driver lost track of time and forgot to start driving once it was 8:40, he started driving at 8:43. I was about to go down to ask what time bus this was but I guess he realised and started the bus.

I think the bus drivers for 207 coming Donnybrook really need to do better

9 August 2025
Unprompted review
Rated 1 out of 5 stars

No wifi

It is more expensive than Citylink and takes a longer route from the west to Dublin Airport, and there is no WiFi service.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

The worst service ever existed

For the route 40 to to in the middle of summer in a sunny day when everyone is going to the beach (youghal) this mediocre staff of Bus Eireann cannot think to increase the frequency instead they sell the tickets online and on top of that they let ppl without tickets hop in the bus while ppl with tickets stays with no more buses coming, A JOKE!!!!!

Bus Eireann Is offering the worst service without doubt is handling by the most mediocre “professionals” there is not similar awful service like they offer in the entire EU, definitely a shame, on top the prices are like if the service were premium, they should be closing the company and letting a private and first world company offer the service.

22 June 2025
Unprompted review
Rated 1 out of 5 stars

Never on time

Never on time, no charging portals for phones, doesn't stop long enough to get a break from Galway to Derry route

27 July 2025
Unprompted review
Rated 4 out of 5 stars

Bus arrived on time to collect

Bus arrived on time to collect passengers 9.50 am for 10 am departure Driver Male very Friendly answering any customers queries 100%👍
Arrived Destination on time
Return Trip Bus was delayed but that’s Traffic etc
Lovely again Female bus Driver couldn’t apologise more for being late
Relaxed journey back to Wexford O Hanrahan Station
Arriving around 4.30
Great Friendly Staff today Well Done ye Too
Sorry I didn’t get your Names

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor service hb reliable

The bus arw always late we've been waiting the 9:30 am bus and 11:30am still not coming very poor service not reliable with time tables they had,one bus missed the schedule will be fine but 3 bus schedule in a row is very mean!!!!!

21 July 2025
Unprompted review
Rated 1 out of 5 stars

105 to blanchardstown is pathetic

105 to blanchardstown is pathetic! Says on the bus app what time it will arrive at the bus stop and then never shows up… I work in blanchardstown so it’s essential that the bus times are accurate. Very disappointing. Do better!!!

16 July 2025
Unprompted review

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