While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the service, frequently reporting issues with buses being late, not showing up, or disappearing from tracking apps, making it impossible to plan journeys. Customers also found the delivery service unreliable, with long waiting times and buses often arriving packed or not stopping. The app was also a source of frustration due to inaccurate times and disappearing buses. Some people were dissatisfied with the staff, describing drivers as rude, ignorant, and unprofessional, with instances of not allowing passengers on or driving off prematurely. However, some customers also noted positive interactions with drivers who were helpful and friendly, especially in specific situations like assisting with mobility issues or providing directions.

What people talk about most

Service

Customers had negative experiences with service. Many reviewers report buses being consistently late, not... See more

Staff

People report ambiguous experiences with staff. Many customers express dissatisfaction with drivers, citing... See more

Location

Consumers find location to be ambiguous, often experiencing significant delays and inconvenient routes. Many... See more

Delivery service

Users describe significant dissatisfaction with the delivery service. Many customers report that buses are... See more

Application

Customers consistently express dissatisfaction with the app. Many reviewers report issues with ghost buses... See more

Based on these reviews

Rated 1 out of 5 stars

Awful service every day. Lifetime journey. Final stop without shelter. Drivers don't allow passengers inside the bus anytime before the departure, everybody needs to stay under the weather conditions... See more

Rated 1 out of 5 stars

As usual the 43 bus has a mind of it's own shall I depart on time or decide not to run. The frequency of these cancellations is getting out of hand. Today about 15 people in Talbot St had to wait anot... See more

Rated 1 out of 5 stars

Totally appalled by the shitty service of Dublin bus especially during the weekends. Today, 8th November 2025, Saturday, I was waiting at the Celbridge bus stop for over half an hour. The bus is dela... See more

Rated 1 out of 5 stars

Dublin Bus seem to find it acceptable for some services to disappear off timetables or Google maps, and to pick and choose when their drivers will actually show up and when they won't. Tough luck on y... See more


Company details

  1. Bus and Coach Company
  2. Bus Company
  3. Taxi Service
  4. Transportation Service

Information provided by various external sources

This page will be monitored 07.00hrs-19.00hrs Monday to Saturday and outside of these hours during periods of severe disruption. We will make an effort to respond to all relevant posts and comments. If you have a specific issue about any aspect of Dub...


Contact info

1.5

Bad

TrustScore 1.5 out of 5

559 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do better.

Absolutely horrendous I dread every time I have to get a bus because I know it will be a long painful wait where the bus simply shows up when it wants to or not at all. It doesn’t help that Irelands climate is cold, wet and windy but having your passengers wait outside for a bus that is half an hour late or doesn’t show up is complete ignorance. Don’t tell everyone that a bus will show up in 10 minutes if you know that bus doesn’t actually exist. Absolutely disgraceful. I’d rather lick a foot than get on another bus again. You wouldn’t get this in any other country. DO BETTER. Also stop sending single decker buses to school areas.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely ridiculous,I can’t remember…

Absolutely ridiculous,I can’t remember the last time a bus showed up on time.Dublin bus is either half an hour too early or an hour late, you’re lucky if it even shows up at all.Seriously,I’ve missed so many important events or arrived late due the buses not showing up at all.Ireland has somehow managed to fall behind every other country in transport because of one specific county and this company.Do better.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

E1 busshit

E1 bushit. Bus leaves the first stop and slows down all the way to city centre. The way is free to go and the drivers remain stopped in the bus stops to get back on time. The driver has just left the first stop and is already ahead of it's time? Such an awful service. A bus journey that feels like a lifetime journey. City centre is 8km away and it takes minimum 1h to get there either with traffic or not. Just stupidly inexplicable. It's a struggle to be a passenger and depend on this poor service

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Waiting 52 mintues for a 27 bus to…

Waiting 52 mintues for a 27 bus to clare hall after 3 buses different didnt show up and 3 was cancelled
Bus drivers gettijng s fortune for driving a bus and dont show up cause their lazy
Its a disgraceful
Dublin bus get your act together or find people who want to do the job

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Kind lady bus driver

Today, 12th March. must have been the wettest day so far this year in south Dublin. leaving Blackrock on the S6
was made so pleasant by the lady bus driver. She was kind to me (I'm in my 70's), Kind to a young man and and patient and kind to the young school boys as they were leaving the bus. She was a ray of sunshine on such a frightful day! 98% of the time I find Dublin Bus staff very helpful and kind.
From a grateful Passenger, Christine.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Dublin bus sucks!!

Stood and waited for the number 7 bus for at least 30 minutes and it never came!! I had to take an expensive taxi because i was running late for an important meeting. Jesus christ get a grip

10 March 2026
Unprompted review
Rated 1 out of 5 stars

In the last few months

In the last few months, between ghost buses and last minute cancellations notices on the app, I have opted to avoid taking the bus as much as possible. Today was the worse experience. Took a N2 from Heuston Station towards Clontarf. It was lashing rain and cold. The driver stopped in the middle of nowhere, I guess for a driver change. As no driver turned up, we were told to get off and that another bus was on the way. The next 2 buses were cancelled.the 3 rd one delayed. We were left stranded for 1 hour under the rain at a bus stop with no shelter. We were freezing,water had gotten through our shoes and socks. So wet and cold, I felt like I was going to pass out. One hour later the bus turned up. It was 4 pm when the bus I hopped on in Heuston station left. I finally arrived in Grace park on Griffith avenue at 6.15 pm freezing and distressed. If you can walk or cycle, you will spare yourself a lot of stress and get to your destination on time. I now do this as much as possible,and will do so even more. If you are on the Luas line,you are lucky,the only service which is of a capital city standard .Avoid the N2 bus,it is a disgrace

5 March 2026
Unprompted review
Rated 1 out of 5 stars

dangerous

They can be very dangerous. I’ve seen loads of people going flying on the bus or falling because the bus pulls off too quick before anyone gets a chance to sit down or they brake too heavy coming up to a bus stop. The bus drivers lately a terrible.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

The 27B from harristown to Eden Quay is…

The 27B from harristown to Eden Quay is a absolute disgrace. 17/02/2026 bus stop 1215 st lukes church 06.45 am . Minus 2 degrees outside. 27B due 06.50am no show / 07.00am no show / 07.15 no show . The 07.30 arrived absolutely packed . A brand new bus . Minus 2 outside i went upstairs without scanning my leap card. Why should I waiting 55 minutes on a 27B . Upstairs on the new bus was absolutely baltic on my phone it says Minus 3 . Colder on the new bus than outside. See them lads in harristown getting payed big money for sitting at a desk doing absolutely SFA but they leave there customers standing at there bus stop for nearly a hour in the freezing cold . The NTA TFI DUBLIN BUS especially them clowns 🤡 In harristown bus depot they must be sacked the people in coolock had enough

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Stop 2721

Stop 2721. According to the timetable displayed at the stop, the C1 was due at 11:12, never showed up. The C3 was due at 11:14, also no sign of it. Unbelievable how this company operates with such negligence while the government turns a blind eye to such a poor service. I would give 0 stars if that were possible.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

At bus stop 3917 in maynooth there has…

At bus stop 3917 in maynooth there has been lots of times where when the bus comes and is supposed to bring people back towards Dublin centre direction , the bus driver only puts “ bus out of service “ and drives back to Dublin centre direction regardless and doesn’t take on any customers, bare in mind on the app the bus is supposed to bring you on the schedule time

10 February 2026
Unprompted review
Rated 1 out of 5 stars

The 12:10am E2 has failed to show up..

The 12:10am E2 has failed to show up... Yet again.

This is probably the worst bus to try and get. It rarely shows up and leaves people waiting an hour for the next bus with no warning. Its gotten to a point I can tell you if this bus will show up or not.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Routes 15

Routes 15, 43, and 42 are extremely unreliable. Buses often don’t arrive on time, and many times they are already full and just pass by without stopping. We are left standing there with kids in bad weather, and children end up late for school because of this. This happens regularly, not occasionally. People rely on these routes for work and school, and the service really needs serious improvement.

29 January 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look