Burd Ward Solicitors Reviews 289

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, making complex processes feel much simpler. Many highlight the excellent service received, noting efficient communication and a proactive approach that kept them informed every step of the way. People frequently commend the customer service for being responsive and supportive, often going above and beyond expectations. However, some people were dissatisfied with the communication, mentioning that it could have been better and that they received negative feedback from other parties involved in transactions. A few other people also felt that their cases were handled unprofessionally, citing a lack of understanding.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Michaela and her team have been truly amazing! We have had a couple of tricky vendors and Michaela has been there on our beck and call any time we need her. As first time buyers, we had no idea what... See more

Rated 5 out of 5 stars

Jane and her team were excellent. We used Burt Ward for both buying a property in November 2024 and selling another property in May 2025. Jane was always contactable and she dealt with any queries... See more

Rated 5 out of 5 stars

Many thanks to Burd Ward for their professional help associated with what was not a straight forward conveyance that involved Power of Attorney and legal charges on the property being sold Matthew... See more

Rated 5 out of 5 stars

The staff were friendly and knowledgeable and made things easier for me as I live 450 miles away from the estate I was dealing with. Always responded to phone calls quickly, and gave me personal appoi... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Law Firm

Written by the company

Burd Ward Solicitors is a trusted law firm based on the Wirral, proudly serving clients across Wallasey, Birkenhead, and Merseyside. With over 20 years of experience, we provide clear, friendly, and practical legal advice tailored to your needs — whether you’re buying a home, facing a family issue, or planning for the future. We specialise in residential conveyancing, family law (including care proceedings), wills and probate, lasting powers of attorney, court of protection, personal injury claims, and legal services for landlords. Our dedicated team is here to guide you every step of the way with expert advice and a personal touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

289 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

If I could gove zero I would


If I could gove zero I would. I used them for my previous sale and they were rude, didn't reply to emails until days later. No updates. Unfortunately the seller of a new property are using them. Due to exchange today, not answering my solicitor, not returning her calls voicemails

24 April 2026
Unprompted review
Burd Ward Solicitors logo

Reply from Burd Ward Solicitors

We cannot discuss the details of any transaction on a public platform. Your review appears to refer to a current transaction in which we do not act for you. We are unable to provide updates directly to parties we do not represent, as our professional duties are owed to our own client.

Rated 5 out of 5 stars

house sale

Great service was given by both Ngaire and Rebecca during the sale of my mothers house. Excellent communication at all times

14 April 2026
Rated 5 out of 5 stars

5 stars

Michaela and Catlin who dealt with my sale were amazing as they always are, wouldn’t use anyone else x

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Employment Issue

Employment Issue. I couldn't have asked for more, this company went above and beyond. Michael who I assume is a partner of the firm took my case on himself, he worked closely with me to ensure my needs were met, unbiased and a feeling of being listened to was paramount to me. The care and time taken even after working hours was appreciated. I was worried about fees but he assured me I need not worry about that, they take cases on for the individual and not the profit, I learned that was true. For that I thank you Michael. Highly recommend this company. His staff also care. Thanks again, I know where to go for any future help required *****

9 March 2026
Rated 5 out of 5 stars

Professional &Efficient

Many thanks to Burd Ward for their professional help associated with what was not a straight forward conveyance that involved Power of Attorney and legal charges on the property being sold
Matthew Barlow was our initial point of contact and his guidance and help resolved these issues All his work was carried out in a very professional and informative manner
Many thanks to Ngaire Culshaw who took over the final stages of conveyance. Her detailed work , e mails and telephone calls ensured that all the legal requirements were in place to ensure contracts were completed thus making the process for us , which at times seemed stressful, very much easier.
Thanks also to Rebecca Williams who also kept us up to date and ensured that all the relevant documents that required actions were forwarded promptly to us
To all the team at BurdWard thank you for all your help

29 January 2026
Rated 1 out of 5 stars

In a court order sale of a property…

In a court order sale of a property jointly owned by myself and ex partner,
I was initially told that you could not speak to me as I was not your client.
I had to explain to you that I actually was your client as I too owned the property being sold and would be paying half of the conveyance fees.
I was then copied in on an email to my ex which clearly stated his now address. I believe this to be a breach of confidentiality.
I had to inform you that under no circumstances should my now address be on any paperwork sent to my ex.
My ex is under sentence for assault and battery against myself and I have gone to great lengths to keep my personal details confidential after moving home due to the assault.
I am shocked by how this case has been handled finding you totally unprofessional with your lack of understanding. I realise that this wasn’t a straight forward conveyance but it should have been handled with a better understanding of court order enforced sales.

5 February 2026
Burd Ward Solicitors logo

Reply from Burd Ward Solicitors

Dear Jill,

Thank you for taking the time to leave a review. We’re sorry to hear you feel disappointed with your experience.

As a firm we take client care, confidentiality and data protection extremely seriously, but we’re unable to discuss the circumstances of any matter in a public forum.

We would welcome the opportunity to address your concerns properly. Please contact our Client Care Manager, Michael Ward should you wish to discuss this matter further.

Rated 5 out of 5 stars

Great Service

Engaged this company to execute a will and do our conveyancing of mum's property after she passed away, they did the conveyancing and the will brilliantly. They were very professional and informative at all stages of both the will and the property, I rang them on a few occasions and they got back to me with answers straight away, Mathew was our solicitor and Hannah and Sandra did the property and will, I would use them again without hesitation and would definitely recommend them to family and friends, they definitely did more than I expected of them, thank you so much for your help an advice, a very satisfied client. 10/10 *****

5 January 2026
Rated 4 out of 5 stars

Efficient

Everything was done professionally and on time. I felt communication could have been better and was given negative feedback from other parties involved in the transactions.

15 September 2025

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