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Bunny Bistro Reviews 

1,253
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I honestly can’t recommend Bunny Bistro highly enough! My two buns absolutely adore everything we’ve ordered. We’ve worked our way through almost the entire range, and every single produc... See more

Company replied

Rated 5 out of 5 stars

Bunny loves the dandelion salad and the salad bowls. Fast delivery sometimes delivered before the estimate date. Very impressed with this company.

Rated 1 out of 5 stars

I seen products of theirs full of twisted wire online and know of one owner who lost their pet after it was accidentally consumed. the company have been asked to rectify this, but instead took down th... See more

Rated 5 out of 5 stars

My bunnies are eating 1st cut hay very well and they love their snacks, a lot of choices available like dandelion roots, hibiscus, chamomile, sticks etc as well as dry vegetables, fruit, oat, many dif... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 38% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,253)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Good range of products

Good range of products, at competitive prices too. Speedy delivery, and regular communication throughout process.

17 April 2026
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Reply from Bunny Bistro

Many thanks for leaving a review. It's lovely to hear you are happy with everything.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I honestly can’t recommend Bunny Bistro highly enough! My two buns absolutely adore everything we’ve ordered. We’ve worked our way through almost the entire range, and every single product has been met with excited noses, enthusiastic munching, and plenty of happy binkies afterwards – which says it all! 🐇💚

The quality is consistently excellent, everything arrives fresh and beautifully presented, and it’s wonderful knowing I’m giving my rabbits treats and forage they genuinely enjoy. It’s become our go-to shop, and I never hesitate to place another order.

If you’re looking for high-quality bunny goodies that your rabbits will genuinely love, Bunny Bistro is the place to shop. Five stars from me, and even more from Astro and Daisy! 🌿🐰⭐

23 April 2026
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Reply from Bunny Bistro

Many thanks for taking the time to write a review. It's lovely to hear that your bunnies love our products.

Rated 5 out of 5 stars

Good quality herbs and flowers

Good quality herbs and flowers. My chinchillas love all the treats and apple sticks from here. Especially the dandelion roots

22 April 2026
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Reply from Bunny Bistro

It's so lovely to hear that the Chinchillas are enjoying their treats.

Rated 2 out of 5 stars

Although I like the products for…

Although I like the products for rabbits, I was sent the wrong item/ hay. Expecting them to refund me or send the one I paid for, I was sorely disappointed. Therefore they have lost my custom and I would not recommend them. Very unhelpful customer service

6 July 2026
Unprompted review
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Reply from Bunny Bistro

Hi, as stated in our communications on the 6th July, I had already arranged for the correct item to be sent out to you. Huge apologies for any delay in this and I hope that it has now arrived. I would like to sincerely apologise again for any inconvenience caused and please feel free to reach out with any queries in the future.

Rated 1 out of 5 stars

POISONOUS FORAGE FROM BUNNY BISTRO

FORAGE FROM BUNNY BISTRO CONTAINS POISONOUS PLANTS - DO NOT BUY! I found Horsetail and Convolvulus weeds, which are poisonous for rabbits, in both the Dandelion Leaf and the Strawberry Forage from Bunny Bistro. I reported this to them and thought they would remove all the contaminated product from sale so as not to poison their customers' pets. BUT, when I ordered replacement forage it also contained these poisonous weeds! This showed me that Bunny Bistro are not a reputable supplier. DO NOT BUY FROM THIS COMPANY.

2 March 2026
Unprompted review
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Reply from Bunny Bistro

Hi,

Thank you so much for taking the time to leave a review.

I am incredibly sorry to hear you were unhappy with the product you received. I can see you have been in contact with our customer service team who have provided a response and resolution to your query. Although, we would like to confirm we have had no reports of this nature previously or since, and take this very seriously.

If you feel this complaint has not been resolved to your satisfaction, please feel free to reach out to our customer service team at info@bunnybistro.co.uk.

Kind Regards,

Laura

Rated 3 out of 5 stars

Sadly after years of buying the flower…

Sadly after years of buying the flower mix for my two rabbits and them loving it, the most recent bag was a bright orange rather than a more yellow colour and smelt a bit odd. Both rabbits have refused to eat it despite being their favourite thing ever. Not sure why it’s changed but I’ll try elsewhere as I buy a kg every month

14 May 2026
Unprompted review
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Reply from Bunny Bistro

Hi, I am so very sorry you feel this way. This is a new harvest of Marigolds, and as this is a natural product, we never know how the next harvest will look or smell until it arrives. Seasonal and growing conditions can cause noticeable differences in the colour, smell and appearance. Many apologies that your Rabbits did not take to this new harvest.

Rated 1 out of 5 stars

Very bitty hay

At least a third of a large box of hay was extremely bitty and dusty. I messaged to be told they would investigate. I hadn’t heard anything for over two weeks so I messaged and they just said it must have happened during transit and took no responsibility, was very dismissive. They wouldn’t offer a solution. I wouldn’t recommend purchasing unless you want very bitty, dusty hay. Very poor customer service

16 April 2026
Unprompted review
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Reply from Bunny Bistro

Hi, I am so very sorry to hear this. We have been waiting for this item to be returned, in order to process your refund. I can see that you started the return process, but this has not been completed and returned to us. If you require any further assistance at all, please do not hesitate to reach out and we would be more than happy to help. Huge apologies again for any inconvenience caused.

Rated 5 out of 5 stars

Good quality pet food

Good quality pet food, well packaged and delivered quickly. I have two very happy bunnies!

27 March 2026
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Reply from Bunny Bistro

Lovely to hear we have happy bunnies out there. Appreciate the review very much. Thank you!

Rated 1 out of 5 stars

Communication is so poor

Had an issue with the lavender and chamomile salad as it was rotten. Sent photos and asked for a refund on that 1kg bag. I had one reply to my emails and then nothing. After weeks of trying to get a reply I was at the point of contacting my bank to retrieve the money, when a box arrived with 1kg of 100g bags. No one ever responded to my emails, or let me know they were sending this. I had already replaced the forage and, and whilst I am appreciative of the replacement, I now have to try and store 10 smaller bags in my 2 bed house with 16 animals in rescue.
Please just communicate with your customers. Sadly I won’t be using again when service from Wild About Bunnies and Just4Rabbits is so amazing.

31 March 2026
Unprompted review
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Reply from Bunny Bistro

Hi, I can see that our Customers Services Team has now been in touch. I hope that this has now been resolved for you. Please do get back in touch if you have any further questions.

Rated 5 out of 5 stars

WOW! One satisfied bunny🐰❤

WOW! What can I say?
If my bunnykins is happy am happy. Well! Am paying the bills n he's munching his way through it! One very satisfied bunny. One very satisfied owner. Prompt service xx👍❤🐰

1 April 2026
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Reply from Bunny Bistro

Thank you so much for the lovely review. So glad Bunny is kept happy and satisfied.

Rated 5 out of 5 stars

First time purchasing from here and…

First time purchasing from here and highly recommend! Prices are decent, delivery was quick and rabbits loved their treats!

31 March 2026
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Reply from Bunny Bistro

Very happy to hear that! Many thanks!

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