I placed an order during the covid pandemic for some paving slabs. I bought from Buildex after phoning them and confirming the item was in stock. In the end it was months until the slabs arrived.... See more
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See what reviewers are saying
Ordered a Toughsystem DS300 at an excellent price online. Prompt dispatch and delivery. Perfect transaction. Safely packaged and perfect order (new). A few easily removed stickers from original conten... See more
Company replied
Garden bench arrived very quickly just a few days after ordering (Another bench ordered at the same time from Wickes is to take 7 weeks!). Everything well packaged and undamaged. Several other supplie... See more
Company replied
So far very pleased with my arbour just finished painting it as thought that would be better before we put it together looking forward to seeing the end result We bit rough at some ends but sanded... See more
Company details
Information provided by various external sources
With over 15,000 products across a range of key categories, BuildEx is providing a new way for DIY and the Trade to shop construction materials online. From Garden Structures to Plumbing Fittings, our goal is to provide a seamless and customer-centric online shopping experience at market leading prices. With delivery options across the UK, we can provide everything you need, directly to your door.
Contact info
United Kingdom
- buildex.co.uk
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service & best price
9 October 2021
Reply from Buildex
Hi Mr Fleming,
Thank you for taking the time to share your experience.
I am really pleased that you found our service to be excellent and the prices to be great.
If there is anything else that we can for you please email Service@builex.co.uk
We hope to see you again soon!
Many Thanks
Megan
super fast delivery
8 October 2021
Reply from Buildex
Hi Linda,
Thank you for taking the time to share your experience.
I am pleased to hear that we were able to provide fast delivery for you.
If there is anything else that we can do for you please do email Service@buildex.co.uk
We look forward to seeing you again soon.
Many Thanks
Megan
Excellent company the unit was disputed…
Excellent company the unit was disputed and delivered next day
8 October 2021
Reply from Buildex
Hi Derec,
Thank you for leaving us a review.
I am pleased to hear that you found your experience with BuildEX to be excellent and delivery was prompt.
If there is anything else that we can do for you please email Service@buildex.co.uk
Many Thanks
Megan
Good value and delivered next day
8 October 2021
Reply from Buildex
Hi Ian,
Thank you for taking the time to share your experience.
It is great to hear that our team were able to provide a good delivery service.
If there was anything we could have done to provide a five star service please do let us know.
Many Thanks
Megan
Perfect transaction.
Ordered a Toughsystem DS300 at an excellent price online. Prompt dispatch and delivery. Perfect transaction. Safely packaged and perfect order (new). A few easily removed stickers from original contents. No heat or glue removers needed. No air valve on DS300, but no issue as I usually leave my private jet at home and prefer to carry my tools in car boot when going to jobs!
8 October 2021
Reply from Buildex
Hi Gordon,
Thank you for taking the time to leave us a review.
I am really pleased to hear about your experience with us at BuildEX.
It is great to hear that prompt delivery was provided and the product came safely packaged.
If there is anything else that we can do for you please do email Service@buildex.co.uk
We hope to see you again soon!
Many Thanks
Megan
All good excellent service and price.
7 October 2021
Reply from Buildex
Hi Terry,
Thank you for taking the time to share your experience.
I am please to hear that you found our team to provide excellent service and you were happy with the prices provided.
If there is anything else that we can do please email Service@buildex.co.uk
We hope to see you again soon!
Many Thanks
Megan
Excellent company to purchase from
Excellent company to purchase from, totally reliable and honest.
7 October 2021
Reply from Buildex
Hi David,
Thank you for taking the time to share your experience.
I am pleased to hear that you find our team to be reliable and honest.
If there is anything else that we can do for you please email Service@buildex.co.uk
Many Thanks
Megan
Nice product, bad delivery.
The bike shed itself was good but I think you need to find another company to deliver your products, I got half the delivery and was told the other half would be on route not long after only to find the following week that no-one knew where the other half was then had to then wait until the end of the the second week for the final parts I needed.
7 October 2021
Reply from Buildex
Hi Peter,
Thank you for taking the time to share your experience with us.
I am sorry to hear about the issues surrounding the delivery of your bike shed. The items come directly from the manufacturers who use third party couriers but I will pass your comments on to the manufacture to feed back.
If you wish to discus this further please do email Service@buildex.co.uk
We hope to see you again soon.
Many Thanks
Megan
Ordered a makita 40v battery which was…
Ordered a makita 40v battery which was cheapest by a few quid.
Quick delivery,will be purchasing more stuff.
5 October 2021
Reply from Buildex
Hi Robert,
Thank you for taking the time to leave us a review.
I am pleased to hear about your experience with Buildex.
It is great to hear that that delivery was speedy and you were pleased with the price.
If there is anything else that we can do for you please email Service@buildex.co.uk
We look forward to seeing you again soon.
Many Thanks
Megan
Fast delivery
Fast delivery, good value, will definately shop again, Recommended 110 %.
5 October 2021
Reply from Buildex
Hi Gordon,
Thank you for taking the time to leave us a review.
I am pleased to hear about your experience with Buildex.
It is great to hear that delivery was fast and you found our items to be off good value.
If there is anything else that we can do for you please do email Service@buildex.co.uk
We look forward to seeing you again soon.
Many Thanks
Megan
Haven’t received my order
Haven’t received my order, emailed about not receiving delivery and got no reply.
5 October 2021
Reply from Buildex
Good Morning Tim,
Thank you for taking the time to leave us a review.
I am saddened to hear about your experience with Buildex.
We have contacted the supplier to find out what is going on with your order. Eurocell has the order down as being delivered. If this is not the case please do let us know and we can take a further look.
If there is anything else that we can do for you please do let us know at Service@buildex.co.uk
Once again I do apologise.
Kind Regards,
Megan
A good price and excellent service
2 October 2021
Reply from Buildex
Hi Mike,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Buildex
Hi Mr Tranter,
Thank you for taking the time to leave us a review about your experience with Buildex.
I am pleased to hear that you had a positive experience with us and you could not fault the service.
If there is anything else that we can do for you please do email Service@buildex.co.uk
Many Thanks
Megan
Prompt and Very Efficient on Line Sales Protocol.
Good Afternoon BuildEX Sales Team,
Firstly I would like to commend you on a prompt and very efficient on line sales protocol. Secondly having stock shown on your website that you have actually got in stock. The lovely sales Lady I spoke with, who checked the stock level before I ordered online. And lastly being very price competitive.
There, I think I have finished.
Kind Regards Steve Draper.
Megan Norbury (Buildex)
13 Sep 2021, 10:34 BST
Good Morning Stephen,
Thank you for your kind words , it is lovely to hear.
If there is anything we can do for you please do not hesitate to get in touch.
Kind Regards Megan
29 September 2021
Reply from Buildex
Hi Mr Draper,
Thank you for taking the time to leave us a review.
I am really pleased to hear you had such a positive experience with us and you found our pre sale process to be efficient.
I am also pleased to hear that you found the prices on our website to be competitive.
If there is anything else that we can do please do not hesitate to get in touch.
Kind Regard,
Megan
Reply from Buildex
Hi Ian,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Extremely poor customer service
I ordered products from Buildex on the 27th August 2021. The product page stated a 2-3 delivery turnaround. After contacting Buildex on the 16th Sept and receiving an email on the same day stating the products would be with me either on the 23rd/24th Sept!!!!! Well its now the 29th Sept and still no delivered products!!!!!! The only thing I have received is a trust pilot survey asking me to rate the service!!! Guess what Buildex - absolutely appalling!
Suggestion - If you can't fulfil don't take the money!
29 September 2021
Reply from Buildex
Dear Mike,
Thank you for taking the time to leave us a review.
I am really sorry to hear about your experience with Buildex.
I apologise that the items on your order exceeded the advertised lead time provide to you when placing your order and that when we were able to provide a delivery date, delivery did not take place.
If you wish to discus this further please do email Service@buildex.co.uk
Once again I apologise for your experience.
Kind Regards,
Megan
Great price great service
28 September 2021
Reply from Buildex
Hi Tim,
Thank you for taking the time to leave us a review.
I am pleased to hear that you found Buildex to have great prices and great customer service.
If there is anything else that we can do for you please do contact Service@buildex.co.uk
We look forward to seeing you again soon!
Many Thanks
Megan
Unable to supply but quick refund
28 September 2021
Reply from Buildex
Hi Michael,
Thank you for taking the time to share your experience with us.
I am sorry that we were not able to supply the goods for your order. However I am pleased to hear that we were able to provide a quick refund.
If there is anything else that we can do for you please do email Service@buildex.co.uk
Kind Regards,
Megan
Great price but
Great price, fast delivery but, wrong colour paint delivered. Called and left message which was ignored. My previous email was not answered. Due to time constraints I had to use the paint but obviously not pleased.
28 September 2021
Unprompted review
Reply from Buildex
Dear Pota,
Thank you for taking the time to leave us a review about your experience.
I am really sorry to hear about your order being delivered incorrectly.
We are currently looking in to this internally to ensure that this does not happen again.
If you would like to discus this further please do email Service@buildex.co.uk
Kind Regards,
Megan
Very good service and good price
28 September 2021
Reply from Buildex
Hi Anthony,
Thank you for taking the time to leave a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are more than satisfied with our pricing and the service that you have received.
We hope to see you again soon.
Kind Regards,
Charlotte
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