Budget Thuis Reviews 

I moved to Amsterdam and went into a contract with Budget Thuis since they were the cheapest. And quite literally, they were cheap in all possible aspects.

They could not supply internet to my house, and several technicians were sent to evaluate this and kept insisting it was possible. I never received a day of internet, but expected to pay and uphold the contract. Customer service was horribly rude and impossible to get a hold of. Budget Thuis was faster to send me invoices than to respond to my emails of terminating the contract.

Overall, cheap really meant cheap in this case. In hindsight, I'd be willing to pay more to avoid the long headache of budget thuis.

Ordered a SIM card from Budget Thuis, but the only thing on a budget was their commitment to delivering on time. (2 working Days!) Paid on Dec 9th, supposedly sent on Dec 11th, and it's Dec 14th with no sign. Customer service blames my 'patience.' Stick with reliable providers – Budget Thuis is a budget letdown. Back to my old operator (Lebara). 'April and May the keys of the year'—not for Budget Thuis, it seems!

I want to give 5 stars for the service because every thing is good
Budget energy 👍
Budget mobile 👍
Budget thus. 👍
I keep 1 star ⭐️ because there is no content
Number for the customer service
I find difficult to contact

In English there is the saying that 'you never know what you had until it is gone'.
Well, with our recent switch to Ziggo from Budget, we regret that change - stay with Budget!
They care about the customer experience, even if their internet speeds are slower (for now, hopefully that changes! then we are coming back).

I was very surprised that I couldn't change the mobile plan even in the reflection period. The customer support first said it is possible then it said it is not possible. So to change the mobile plan, i need to revoke the contract, switch to a different provider and then switch back to the desired plan. Very bad customer experience.

No Internet since Sunday with no help available until today Monday. The offered solutions are post new hardware that may or may not come this week or pay for an engineer to fox their problem. In the meantime I pay for the service I don't get. I'm also tied in until next August. Shocking.

IM REALLY NOT SATISFIED
IT IS THE 4TH TIME SINCE ONE YEAR THAT I STAY WITHOUT INTERNET, you have a really bad service and when I ask to have at least some extra in my mobile abonnement they say we can not give a nod pakket only after 1 week is this normal only when the person stays without internet one week then you give a solution.
I got soo many problems with my and my husband's mobile abonnement and now my internet, I really regret that I changed to budget
They Reply only to positive review, your marketing plan have to be really and urgently reviewed

Very handy app and good prices in the market

Good experience and live tracking of cost was good

Such great support and wonderful attitude, amazing! 20/10

Customer service was so helpful and efficient. They have solved my problem immediately. The only downside was I needed to install the internet cables and wanted it to be urgent but they managed to send someone after 10 days.

Helpcentre was quick with settingup a contract for electricity and gas, afterwards a DSL connection that was connect on the day we moved into our new home. Regular feedback on the status.

Helpful costumer service

Earl helped me out very well! +
Affordable in comparison with other energysupplie companies.

Useless customer services, they just pass you around from one to another. My contract is due for renewal soon and they don't seem interested, guess what I'm doing when my contract runs out.....bye, bye.

Not helpful at all

All in sudden internet stopped working and mijn budget page says contract ended. I am surprised as a budget customer for years I am not expecting this. If we report a move then you can terminate the contract immediately that too customer care says it's a system mistake and don't know when it will fixed. Budget Thuis it is critical for me. Hope for you too.

The worst ever service. Calling customer service to activate the internet connection. They say only thing they can do is to request technical team… technical team never show up…. Calling them to follow up and hearing the same
Nonsense from customer service…. Paying them for nothing…. Worst ever service experienced… no point calling their customer service no use at all

Like all telco and wifi providers, when you need to speak to a customer service they make it difficult. I waited on the online chat for about 20 mins before Jason from support engaged and told me that I had to contact Budget via phone to cancel my wifi and TV contract. Unfortunately I dropped from the queue expecting Jason to help. Here's his response after I expressed my disappointment.

"Yeah you didn't know so... The only thing to do now is to get back on that telephone line"

What poor service and condescending attitude towards a paying customer