Best airfares! This is my second time booking return flights with BudgetAir for travel between Almaty and Port Moresby, and I've had a great experience both times. The biggest advantage for me is t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to use. Very considerate to (potential) late ticket arrival (they directly mention that we have to be patient for 3 days untill the tickets arrive by email). Mine arrived the same day. But s... See more
Company replied
for now i just bought my ticket and within 15 minutes i got it . Price was far more affordable compared to airline website. I called call center of airline and confirm my ticket . I hope everything go... See more
Company replied
I would like to express my satisfaction with the experience of reserving and paying for my flight tickets. The entire process was fast, efficient, and user-friendly. The booking procedure was... See more
Company replied
Company details
Contact info
4.3
Excellent
570 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was fine
Everthing was smooth and quick, I hope the travel will be the same like the reservation process.
26 May 2026
Reply from BudgetAir.lv
We're so happy to hear your reservation process was smooth! We hope your upcoming travel is just as wonderful. Thank you for your kind words!
I've just bought the ticket
I've just bought the ticket, so in order to rate it excellent, I need to, at least, complete my travel, and then have enough information to rate you excellent.
21 June 2026
Reply from BudgetAir.lv
Hello Jelena,
That is a very fair point. It completely makes sense that you would want to complete your journey and experience the full service before providing an excellent rating.
Your booking is fully confirmed and ready for your upcoming travel. The reservation details are being monitored to ensure everything goes smoothly.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.lv
We appreciate your feedback regarding your past transaction and ticket booking. We are always working to improve our services for everyone.
Reply from BudgetAir.lv
We are so glad you recommend us! Thank you for your continued support.
luggage information was wrong and…
luggage information was wrong and misleading. I paid extra to have registered luggage but at the end it is only for one of the trips. And I did pay attention, nowhere it was specifying it was applying only to one flight! Now I will have to pay extra to have luggage on the second flight.
25 June 2026
Reply from BudgetAir.lv
We are sorry to hear about the confusion regarding your luggage. We understand your frustration with the unexpected extra cost for your second flight. We are reviewing our information to ensure clarity for future bookings. We will also reach out to you to see how we can support you. Kind regards Anne
Problem
Ich habe sie gebeten, den Namen in Burján Lászlóné zu ändern, aber sie haben es nicht getan.
24 June 2026
Reply from BudgetAir.lv
Hallo Laszlone,
Danke für das Feedback.
Eine korrekte Namensschreibweise auf dem Ticket ist für eine reibungslose Reise wichtig. Im System ist bisher keine entsprechende Anfrage zur Namensänderung in Burján Lászlóné eingegangen, weshalb das Ticket noch unverändert ist. Die Korrektur wird gerne in die Wege geleitet, sobald die erforderlichen Daten vorliegen.
Eine E-Mail ist bereits unterwegs, um die Kopie des Reisepasses sicher anzufordern, damit die Anpassung des Namens schnellstmöglich geprüft und durchgeführt werden kann.
Mit freundlichen Grüße,
Steve
BudgetAir
Reply from BudgetAir.lv
We are so glad to hear everything was quick, clear, and nice! Thank you for your kind words.
You didn't put the booking reference…
You didn't put the booking reference number for a night flight and you don't offer any customer service in the night.
23 June 2026
Reply from BudgetAir.lv
Hello Corinias,
Thank you for sharing this feedback.
Locating the booking reference number is essential for a smooth journey, especially for a night flight. The reservation details show that the airline reference code is included on the issued eectronic tickets.
To ensure total availability, customer service support operates 24 hours a day, 7 days a week via chat, phone, and email. However, no incoming contact was registered from this account during the night.
An email is being sent right away containing a screenshot that clearly shows where to find the booking reference on the travel documents to make managing the flight easier.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.lv
We're glad to hear you enjoyed your experience with us.
Good service, I received tickets on the time
Thanks 😊, I am using first time this company, but I am happy for first time!
13 June 2026
Reply from BudgetAir.lv
We're so glad you had a positive first experience with us! Thank you for your kind words.
Reply from BudgetAir.lv
We're glad you enjoyed your experience. We appreciate your feedback.
Reply from BudgetAir.lv
We're happy to hear that. Thank you for your feedback. We appreciate it.
This website is a scam! Don’t Trust!!
This website is a scam!! Don’t Trust it!!
When selecting the flight and baggage, I chose 2 checked in bags both routes. After I paid BudgetAir sent me an e-ticket with only 1 checked in bag on the return flight!
And of course they charge you 60€ for a refund.. Outrageous!!
19 June 2026
Reply from BudgetAir.lv
Hello Saad Amr Saad,
We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.
We look forward to finding a possible solution together with you. We'll attempt to reach you by phone first, followed by an email if we're unsuccessful.
Kind regards,
BudgetAir
Jhon.
Reply from BudgetAir.lv
We're glad you found our service easy to use and customer-friendly. Thank you for your positive feedback!
Reply from BudgetAir.lv
We're glad you enjoyed your experience. We appreciate your positive feedback.
Reply from BudgetAir.lv
Thanks , we appreciate your feedback
Easy booking process and good prices
The booking process has been very clear and user friendly. What is more, I have found best flight prices on this website.
9 June 2026
Reply from BudgetAir.lv
We are so glad you found our booking process clear and user-friendly, and that you secured the best flight prices with us! Thank you for your wonderful feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.