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BTN Music UK | Guitar Parts Reviews 417

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TrustScore 5 out of 5

4.9

Musical Instrument Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness of the staff and the overall positive vibe. Many people appreciate the high quality and variety of products, often finding exactly what they need, even for niche or vintage items. The delivery service is frequently described as fast, prompt, and efficient, with many customers receiving their orders quickly and well-packaged. However, some customers also noted issues with specific items, mentioning that a product might not be as advertised or caused frustration, despite being satisfied with the service itself.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Product

Consumers find products to be of great quality and variety. Many reviewers praise the toughness and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fantastic and excellent... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality and... See more

Based on these reviews

Rated 5 out of 5 stars

Leo Quan Badass bridge fitted perfectly on my Eastwood GP, not too high or too low with enough height adjustment left for fine adjustments. The bridge now sits nearer to the top with the studs screwe... See more

Rated 5 out of 5 stars

Excellent service with a smile ( even though it was online). Exactly what I was looking for, which was difficult to find anywhere else, no hassle no problem. I'm going to be placing another order... See more

Rated 5 out of 5 stars

I needed some new tuners for a niche vintage bass. This bass was rather unusual and BTN had just the right tuners for the job. Before I bought the tuners I had to make a quick phone call to iron out a... See more

Rated 5 out of 5 stars

Excellent company, especially Chris who helped me with my order's and kept me informed along the way with updates. I would use BTN again when looking for guitar parts etc. All good 👍

Company details

  1. Musical Instrument Store

Written by the company

UK retailer of Guitar Parts & Accessories; replacement hardware, electronic components, luthier tools & more. Whatever you need, we've got you covered!

Contact info

4.9

Excellent

TrustScore 5 out of 5

417 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Delivered in perfect condition

Delivered in perfect condition. These metal picks are as expected, tough and durable. Never played guitar with a metal pick before, definitely a new approach. Very happy with this product and delivery service

10 April 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, they stocked exactly what I was looking for. Despatched very quickly, delivery was super fast. What more could I ask, perfect.

21 January 2026
Rated 5 out of 5 stars

Easy to shop at BTN

Web site is easy to use. Reasonable prices. Purchased Schaller tuners. Delivered promptly in new condition. Can't ask for more.

2 January 2026
Rated 5 out of 5 stars

Great quality product

Great quality product, fast delivery and well packaged, easy website to navigate, will make it my first stop for fretwire, many thanks

22 December 2025
Rated 5 out of 5 stars

Great service

I had an issue with my order, after I contacted BTN they sent me a prepaid return envelope and gave me a full refund. No problems, no quibble. Excellent service.

27 November 2025

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