I had a very smooth experience using BTCBIT. The entire process worked without any flaws, and the trade was executed cleanly and efficiently. Everything was straightforward, transparent, and easy to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Being fully verified cliet for many many years, having turned around great amount, and now scrutinizing trust to me trading 60 euros by asking selfie with handwritten declaration, seems to me bein... See more
Company replied
If you open transaction on saturday/sunday and your transactions will be paused to manual review - you will get your crypto on monday but with exchange rate on time of opening transation. 1 star fo... See more
Company replied
It took little more time to get through KYC and when after reminder it was done, extra communication with customer service was needed to activate promocode, which supposed to be active after registrat... See more
Company replied
Company details
Written by the company
BTCBIT - aims to have the best exchange rates for all major e-currencies and the best 24/7 live support for our customers, this allows people from all around the world to buy and sell digital currencies comfortable and safely. Our company is a team of young and clever people, and we think that being open-minded and negotiable are the most important things in online business. BTCBIT guarantees that the company will do everything in order to satisfy our clients’ needs.
Contact info
Ul. Gesia 8 - 205, 31-535, Krakow, Poland
- +48 588 813 222
- info@btcbit.net
- btcbit.net
You should know
4.0
Great
747 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Be patient !
Very long, when you have no printer, nor ink inside ! You must write with your little fingers.
23 August 2024
Reply from BTCBIT
Dear Customer,
Thank you for your review! We appreciate your patience and hope that you will continue to use our services!
Sincerely,
BTCBIT.NET Team
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Thanks for the servis of BtcBit I have…
Thanks for the servis of BtcBit I have made my bitcoin in euro to my account in italy. Thank again the staff.
12 August 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
its simple but so simple that....
its simple but so simple that some things are missing, especially for first timers and also about the working hours. In the end people want to have a good rate but also a good service or clear instructions.
23 July 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Our service rules specify the transaction processing time:
“We strive to process all transactions within 30 minutes of receipt of the customer`s payment. In some (individual) cases where payment is received outside of business hours (weekdays between 9:00 and 18:00 EET/EEST), the transaction will be processed during business hours of the following business day.”
https://btcbit.net/terms/ (6).
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
very fast processing.
23 July 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
All went smooth.
22 July 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
I anderstand not so wel the englise…
I anderstand not so wel the englise langwits.
becors I am Flemiths form belgium. you see.
5 July 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
I made a transaction to a wrong IBAN…
I made a transaction to a wrong IBAN and now they want $6000 fee On the grounds that they have to get it back, whereby this IBAN does not even exist. The money is returned automatically or the order cannot be cancelled.
9 July 2024
Reply from BTCBIT
Dear Customer!
Kindly explain this situation in more detail.
When you enter the amount into the calculator, the commission is already included and you do not need to pay the commission separately.
Also, if the funds on the created invoice are not received within 7 days, the invoice is automatically canceled.
Sincerely,
BTCBIT.NET Team
Totally don’t recommend to use
Totally don’t recommend to use. 06.07 Bought USDT TRC 20. Today is 08.07.2024 and still no money. Looks like they are scammers. Wrote on email and created chat on the site. No result.
8 July 2024
Unprompted review
Reply from BTCBIT
Dear Customer!
Our service policy states:
"We strive to process all transactions within 30 minutes of receipt of the customer`s payment. In some (individual) cases where payment is received outside of business hours (weekdays between 9:00 and 18:00 EET/EEST), the transaction will be processed during business hours of the following business day."
https://btcbit.net/terms/ (section 6).
The chat also indicates the support working hours.
Payment processing is semi-automated, so customers have the option to make an exchange at any time.
We can see that your payment was successfully processed on 08.07.24 at 9:20 (GMT +3).
If you still have any questions, you can contact us in the support chat or by email at info@btcbit.net.
Sincerely,
BTCBIT.NET Team
I work with exchange for a couple is…
I work with exchange for a couple is years and never have any problem. Always fast, good rates and reasonable commissions!
16 June 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
A great and professional experience.
A great and professional experience.
My chat after the delay was quiet helpful.
21 June 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
The transaction has worked without…
The transaction has worked without problems. This was important to organize the next steps.
20 June 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Works as expected!
19 June 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
Does BCTBit have it's procedures under…
Does BCTBit have it's procedures under control?
I was ordered to upload declaration of identity and understanding risks related to trading activities with crypto currencies. In addition I was ordered to answer same declaration by e-mail to BCTBit....????
Doubled counted is more safe ?????
13 June 2024
Reply from BTCBIT
Dear Customer,
Our service rules state that in some cases, as determined by internal company policy, BTCBIT may request additional information or documents to complete a transaction, which must be provided not later than 24 hours after receipt of a request.
You can read more information here - https://btcbit.net/terms/
Sincerely,
BTCBIT.NET Team
Im happy with your service
Your verification security and how reliable you are,it was my first time to use the service but everything went well in a shot period.
7 June 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Kindly clarify if you have any issues that we can help you resolve?
Sincerely,
BTCBIT.NET Team
The greatest crypto exchange experience…
The greatest crypto exchange experience I ever had
4 June 2024
Unprompted review
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
it was an exciting experience .
it was an exciting experience .
much work to complete documents but necessary for you , ok
31 May 2024
Reply from BTCBIT
Dear Customer,
Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.
Sincerely,
BTCBIT.NET Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.