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Brush SalonReviews 

122
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TrustScore 4 out of 5

4.0

Hair Salon
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See what reviewers are saying

Rated 5 out of 5 stars

I was just picking up product at your East Broadway location and there was a flutter of activity at the front reception. Everyone was sooooo friendly and pleasant and helpful. It was a 5 star experien... See more

Rated 5 out of 5 stars

Always such an outstanding experience. Tyana is such a wizard with hair cut and colour. We always have a few good giggles about everything and nothing! Her assistant, Kim, gives the best shampoos,... See more

Rated 1 out of 5 stars

Was supposed to take a few days to deliver. It ended up being few weeks, and having to call several times to try understand what was happening.

Rated 5 out of 5 stars

Navigating your web store was a very pleasant experience. I was also happy to find the product I was seeking, as it has proven rather difficult to locate. I appreciate that you kept me informed thro... See more

Company details

  1. Hair Salon

Written by the company

BRUSH is dedicated to providing our clients with an exceptional experience, creating the latest hair techniques, and curating the Industry’s best products. We serve our clients with trusted brands and product recommendations, in salon and online. With a passion for our craft, a focus and commitment to the highest quality, and sustainability to benefit the planet, we generate client confidence and trust in everything we do.

Contact info

4.0

Great

TrustScore 4 out of 5

122 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(122)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I appreciate Raina

I appreciate Raina, management of Brush, as well as the products (particularly Oribe and Kerastase) they sell. They are genuinely invested in doing well by their customers as well as recommending products that are best suited to my hair needs (although there is no pressure to purchase).

24 December 2023
Rated 5 out of 5 stars

In person or online, Brush is the salon to support!

I always love my experiences with Brush. I started going in 2017, and now that I’ve moved away, I do my best to order from them when I can. Their in person and online service is always amazing and I especially love that their packaging is environmentally friendly!! Can’t wait to pop in next time im in town :)

28 November 2023
Rated 5 out of 5 stars

I had an issue recently with an order…

I had an issue recently with an order of products that I bought online and was sent to me. The box was leaking product when I picked it up, and as I opened it everything was a mess. I messaged Brush immediately about this asking for a return label to send these products back. The response from Brush was immediate and supportive. They rectified this situation by sending me a shipping label to send the products back and sending me a new order of products right away. Their customer service is impeccable.

28 November 2023
Rated 4 out of 5 stars

Love!

The product arrived in a beautiful package in great condition in a very timely manner. The only thing that was dissatisfying was that I had accidentally ordered shampoo when I had meant to order conditioner. Immediately upon notification that the product had shipped, I emailed that I had made the mistake and would I be able to purchase a bottle of the conditioner at the sale price as well. That email was never answered.

29 November 2023
Rated 5 out of 5 stars

The best 🖤

Brush has always been fast, reliable, and offers the most affordable high end products and I'm thankful to have found them. Have been ordering for years and will continue to do so always.

28 November 2023

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