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Brush SalonReviews 

122
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TrustScore 4 out of 5

4.0

Hair Salon
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See what reviewers are saying

Rated 5 out of 5 stars

I was just picking up product at your East Broadway location and there was a flutter of activity at the front reception. Everyone was sooooo friendly and pleasant and helpful. It was a 5 star experien... See more

Rated 5 out of 5 stars

Always such an outstanding experience. Tyana is such a wizard with hair cut and colour. We always have a few good giggles about everything and nothing! Her assistant, Kim, gives the best shampoos,... See more

Rated 1 out of 5 stars

Was supposed to take a few days to deliver. It ended up being few weeks, and having to call several times to try understand what was happening.

Rated 5 out of 5 stars

Navigating your web store was a very pleasant experience. I was also happy to find the product I was seeking, as it has proven rather difficult to locate. I appreciate that you kept me informed thro... See more

Company details

  1. Hair Salon

Written by the company

BRUSH is dedicated to providing our clients with an exceptional experience, creating the latest hair techniques, and curating the Industry’s best products. We serve our clients with trusted brands and product recommendations, in salon and online. With a passion for our craft, a focus and commitment to the highest quality, and sustainability to benefit the planet, we generate client confidence and trust in everything we do.

Contact info

4.0

Great

TrustScore 4 out of 5

122 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(122)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Priority Shipping Fee, Still Took Four Days…

I paid for priority shipping ($23 on one item), which is presented as arriving in one business day. I ordered on a Sunday and received it on Thursday. The item wasn’t shipped until Tuesday evening- after the cutoff time- so the shipping alone was two days, on top of the two days to prepare for shipping. I guess I made the mistake of thinking they would prioritize sending the package out, as well, when someone upgrades the shipping to the fastest means. I do not believe express would have been any difference in arrival time. The shipping distance was Vancouver to Kelowna.

20 August 2024
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Reply from Brush Salon

Hello Shanna,

Thank you for sharing your feedback, and we are truly sorry to hear that your package didn’t arrive within the expected timeframe. We completely understand how disappointing that must have been, especially after opting for priority shipping.

We do our best to ship out orders as quickly as possible, typically within 24 hours, so we understand your frustration that it took longer in this instance. We’d be more than happy to refund the shipping cost you paid, as this experience didn’t meet the level of service we strive for.

Thank you again for bringing this to our attention, and if there’s anything else we can assist with, please don’t hesitate to reach out to me directly at admin@brushsalon.ca. We appreciate your support of our small, family-operated business.

Best regards,

Michael

Rated 5 out of 5 stars

Always perfect

Second order from Brush Salon and everytime it was perfect. Very good prices and a wide selection of products. Thank you and looking forward to purchase from again.

3 July 2024
Rated 5 out of 5 stars

Great

They delivered on what I wanted from their online site.

19 June 2024
Rated 5 out of 5 stars

Online ordering

I have ordered product from the website for a couple years now and it is always a good experience. My orders always arrive super quick. Never had an issue. Would recommend!

6 June 2024
Rated 5 out of 5 stars

I love Brush!

Brush has been amazing. Inclusive setting and all staff are extremely friendly. JI is amazing. She listens to what you are looking for and provides insight and feedback to help get the look you want.
Products at Brush are great and pricing is reasonable

29 May 2024

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