Brunsfield Reviews 14

It has been convenient for Brunsfield to blame shortcomings on the previous management company of which they hired at least two employees that I know of. They have been the Management Company for Signia Court for the over a year. I am happy to send photographs of the state of the building with garbage piled up. They have to be the only business I have ever known to complain about their paying customers with such arrogance when they themeselves cannot perform. Please message me for the evidence. I have testimonials from previous tenants, current tenants, previous leaseholders and current leaseholders. It amazes me how this company still try to extort further funds from us (their customers) when they refuse to show us the receipts for services we have paid for and not received. Fraud.

Unresponsive and unprofessional.

They don’t send invoices out in a timely manner, instead they are sent out of the blue in bulk. They manage my estate but can’t get my address correct. They are very unresponsive and don’t fix anything quickly. I received a message to say I have a payment over due but all invoices aren’t due yet.

I can't recommend Max Haywood from Brunsfield highly enough.

Since moving into my new home and having some issues that needed resolving, Max was always available whenever I needed assistance or had questions, demonstrating his dedication and commitment to his clients.

Max genuinely cares about helping people and his patience and expertise made what could have been a stressful process much smoother.

Max demonstrates exceptional understanding and support, making the entire process smooth and stress-free. His thoroughness and attention to detail is evident in every interaction and he always addresses any issues that I may have with a high level of professionalism.

I haven’t had a positive moment with Brunsfield in the 3 years they’ve been managing our flat block.

They seem unable to maintain high quality and unable to fix issues in a timely manner. The one area where they have complete control, their positive communication with residents, severely lacks as well.

It’s a worst experience with this company. Their management is rubbish. Hot water issue never solve it properly, all issues in the building like maintenance is bad, the Customer service communication is ridiculous, never try to solve real issues for leaseholders even we try to push it many times already.

I initially had a very frustrating experience with Brunsfield, as my emails about an important concern went unanswered despite several follow-ups. At the time, this lack of communication felt unprofessional and worrying, especially given the impact on my family’s health and safety.

However, over the past few months I’ve seen a clear and welcome change. Brunsfield’s engagement and responsiveness have improved noticeably: communications are more timely, clearer, and show a real effort to address residents’ concerns. It’s only fair to acknowledge this progress.

The difference is significant, and it’s reassuring to see the company making resident wellbeing a genuine priority. Credit is due for this turnaround, and the service now deserves much more recognition than before.

We moved into a new build for a few months now and Brunsfield is our property management company.

Nobody in this company seems to be working. First we had to constantly chase for a response. When we did, we got some answers, but not all. Things promised were not delivered and subsequent chasers have been ignored.

Useless worst company anyone could ever used. They take no ownership for anything. I questioned the property manager keiron experience due to the awful service I had received to then be told I was being harassing. After a panel of glass from the property above mine exploded through heat reflected from the building infront. All I was asking for was answers and the sent the estate cleaner up with a Henry hover to clean industrial glass from a huge panel. I was in my garden along with my kids when this happened. They had no compassion all they said was nobody was at fault. Since this has happened I have had 2 lots of antibiotics and need an operation on my finger. But thank you Kieron & Daniel for sending the Henry hover up. Useless company. I will be going through to the CEO. Our whole estate has had no electricity or hot water for the last 24 hours & like usual neither property manager are on hand.

Always happy to take extortionate service fees yet provide zero service for this. Most recently my building has been without power or hot water for nearly 12 hrs and they seem to not be bothered about getting this resolved with any urgency.

There has been a power and heating outage in my residential development, which is managed by Brunsfield. They were promptly informed about the issue, but despite more than 300 people being affected, they failed to show any urgency. Instead, they shifted the blame to the power providers, who responded within a few hours and confirmed that it is the management company’s responsibility to handle the situation. Residents are completely frustrated by the lack of professionalism and response from Brunsfield, with hundreds of people suffering due to their incompetence in dealing with such a simple issue. I strongly advise against having this company manage your development. Their lack of urgency in addressing immediate issues is disgraceful! As of now, we are facing more than 12 hours without electricity and hot water. Unbelievable—this is happening in London!

Absolutely terrible management company. They do not care about those under their remit. We have been without power for over 12hours. Several people have called as we have babies, vulnerable people to be told it’s an area issue for 5 hours. When constantly told it isn’t (the block opposite us is lit up like a Christmas tree in comparison) they will send an engineer in the early hours. No show - when asked to send another, there isn’t one and that they will arrive in the early hours (exact time has passed by 4hrs but the service believes we can stop time). We have had several issues with the building they are meant to be “maintaining” but all they do is pass the book to others. In the cost of living crisis, lots of us have had to throw away food that has gone off, cannot get our children fed for school, and are gathering what we can to keep warm. Utterly disgraceful. Do not use if you want to be treated like human beings

Brunsfields’ so-called "emergency" support team is nothing more than a title, with typical response times for general emails stretching up to two weeks. Their performance hit a new low last night when over 100 flats were left without power for more than 12 hours. Despite promises, an engineer never showed up, and no updates were provided through any channel.

Leaseholders had to take matters into their own hands. Security systems failed, food in fridges and freezers spoiled—costing thousands—and important virtual meetings were missed. The inconvenience across all aspects was substantial.

A firm of this size must have a more robust emergency response mechanism in place. Their handling of this situation was unacceptable.

Worst management. We have no electricity since 7 yesterday and this hasn’t been resolved yet. Can’t believe how a property manager allow this kind of issue happen.

Abysmal service from Brunsfield - total lack of concern and escalation for a very serious issue - whole building without electricity for more than 12 hours. This is totally unacceptable - worst management company out there!