An additional amount was taken from my card for an order I had no idea I had placed. PayPal & Claire at the company were excellent in resolving this & refunding the $51.00 - it was done swiftly & I al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with the Browpro product; it does a great job especially for the older generation when you just can’t quite see enough without your glasses. When there was a (minor) issue with the pay... See more
Company replied
The brow pro itself was quite good but I got charged last month more than I expected plus I have had another payment go out again this month for no reason. What’s going on?!
Company replied
Initially I ordered 1 brow pro set however, after placing the order I realised by the emails & prices that a 3 set had been ordered. I immediately contacted them & asked that this be corrected. I then... See more
Company replied
3.7
Average
438 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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UNSCRUPULOUS MARKETING TACTICS
unexpected charges, hidden recurring monthly subscription fees, and unwanted add-on items automatically checked during checkout.
*BYPASS THIS COMPANY ALTOGETHER* and go to sites such as TEMU INSTEAD; unlike BrowPro I have found Temu to be transparent, to offer excellent customer service which includes very fair money back offers; and on top of that they are incredibly inexpensive - UNLIKE BROWPRO. Had I gone to Temu for the brow stamps in the first place (sold on Temu for around AU$5) I would have saved myself HUNDREDS OF DOLLARS in unexpected fees.
PS: I am grateful for the PARTIAL RESOLUTION but am STILL HUNDREDS of DOLLARS OUT OF POCKET AS A RESULT OF UNSCRUPULOUS MARKETING PRACTICES.
1 December 2025
Unprompted review
Reply from Browpro
We’re sorry to hear how frustrating this experience has been. We understand your concerns about unexpected charges, subscription fees, and additional items during checkout. While we’re glad that a partial resolution was reached, we recognize that you’re still unhappy with the outcome. Your feedback is important to us, and we take these concerns seriously. We’d appreciate the opportunity to review your remaining concerns and see whether any further assistance is possible.
They will charge your card without your consent
I recently made a purchase with this company for $12. I checked my card today and realized I was charged another $45 so I called customer service and they told me it was a membership fee that I signed up for. I did not sign up for this. Do not use this company they will use your card info without your consent!!
15 October 2026
Unprompted review
Reply from Browpro
We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. We want our customers to feel informed and confident about their purchases. We’d appreciate the opportunity to look into your concerns and help clarify the membership details. Please reach out to our Customer Service team so we can review your account and assist you further.
It's a scam
I somehow got tricked into a monthly subscription. I have tried 7 times to cancel this subscription. I finally got an email saying they had received my cancellation. But every few days they still try to take money out of my account. It's always between the hours of 3a-5a. Luckily I used an account that I only use once in a while. It all seems like a scam to me.
1 October 2026
Unprompted review
Reply from Browpro
We’re sorry to hear about your frustrating experience. We understand how concerning it can be to receive repeated payment attempts after receiving confirmation of your cancellation. This is certainly not the experience we want for our customers. Please reach out to our Customer Service team with your details so we can review the situation and help ensure your concerns are addressed. Thank you for bringing this to our attention.
Apseloutly useless waste of money and…
Apseloutly useless waste of money and time
5 October 2026
Unprompted review
Reply from Browpro
We’re sorry to hear that you weren’t happy with your experience. We understand how disappointing it is when a product doesn’t meet your expectations. We’d appreciate the opportunity to learn more about what went wrong and see how we can help. Please reach out to our Customer Service team so we can assist you.
Follow up service
Communicating is excellent as is their aim to resolve any issues.
10 October 2026
Unprompted review
Reply from Browpro
Thanks so much for your support and feedback :)
The product was great it went on very…
The product was great it went on very nicely and the product stays on your eyebrow for a long time and is waterproof
9 October 2026
Unprompted review
Reply from Browpro
We truly appreciate your support and are so happy you’re enjoying your BrowPro! 💕
The product is great
Product is great I really like it. I’m blond by birth so I don’t really have any eyebrows so I don’t use it as often. The only thing I didn’t like was the subscription but they were nicely there to help cancel that everything was just great. I really enjoy it.
26 September 2026
Unprompted review
Reply from Browpro
It’s great to know that, overall, you’ve had a positive experience with both the product and our Customer Service team. We really appreciate your feedback and support! 😊💕
Got 2 additional charges from another…
Got 2 additional charges from another company. Apparently when you buy you sign yourself up to some subscription - you don’t receive anything you just get charged !! PayPal would not refund . If you’ve been charged go to PayPal and check subscriptions and take it off x Product was ok but not additional payments x 2 !!!!!
1 September 2026
Unprompted review
Reply from Browpro
Thank you for sharing your feedback. We’re sorry to hear about the confusion and frustration caused by the additional charges.
We understand how concerning it can be to see unexpected payments, especially when you weren’t expecting a subscription. We’re glad to hear you found a way to manage the payments through PayPal, and we appreciate you sharing your experience.
We’re also pleased that you were happy with the product itself, although we’re sorry the billing experience took away from that. We’ll share your feedback with our team as we continue working to make the ordering and billing process clearer. ❤️
I had a problem with unauthorized…
I had a problem with unauthorized charges but as soon as I asked for help, Sophia jumped to action immediately. Very EXCELLENT customer service, I am a happy customer. Thank you Sophia
3 September 2026
Unprompted review
Reply from Browpro
We understand how concerning unexpected charges can be, so it’s wonderful to hear that Sophia made you feel supported and got things sorted out quickly. We’ll definitely pass your kind words along to her — she’ll be so happy to know how much you appreciated her help!
Thank you again for your trust and support. We’re so happy to have you as a customer! 💕
Excellent Customer Service
I made an error on my order and the total sum was more than I could afford to pay, I immediately emailed my dilemma and Sarah in customer services sorted this out for me before the order was picked and refunded the excess funds to me. Not received product yet but wii definitely order from this company again.
1 October 2026
Unprompted review
Reply from Browpro
It’s wonderful to hear that she made the whole situation easier for you and that your refund was taken care of promptly. We hope you love your order when it arrives, and we truly appreciate that you’re already looking forward to ordering from us again!
We’ll definitely pass your kind words along to Sarah. 💕
Reply from Browpro
Thanks for your review!
Love the product
Love the product! And they have the best customer service. Everything about this company rocks!
3 October 2026
Unprompted review
Reply from Browpro
Thank you so much for the amazing review!
It means so much to know that you’re happy with both the product and the service. Thank you for your wonderful support — we truly appreciate you! 😊💕
When I received my order the powder in…
When I received my order the powder in the case was crumbled and as I opened it went everywhere. I let them know and they sent me another item at no charge. I really appreciated that and I did receive it and it was in perfect condition. The only drawback is that it ships out of China and takes longer to receive it.
26 August 2026
Unprompted review
Reply from Browpro
It’s great to hear the replacement arrived in perfect condition! We also appreciate your feedback about the shipping time and understand that waiting longer than expected can be frustrating.
Thank you for your patience and for allowing us to make things right. We truly appreciate your support! 💕
The brow pro itself was quite good but…
The brow pro itself was quite good but I got charged last month more than I expected plus I have had another payment go out again this month for no reason. What’s going on?!
7 July 2026
Unprompted review
Reply from Browpro
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the BrowPro, but we’re sorry for the concern caused by the unexpected charges.
We’re already in communication with you via email, and our team is currently working with you to review and resolve your concerns. We appreciate your patience while we get everything sorted out. ❤️
Thank you for giving us the opportunity to assist you.
I was excited to try this product
I was excited to try this product. I tried it for a few days, and it looked so unnatural. The light brown color was too dark. I got it from Amazon, and am returning it. Disappointed for sure! Don't waste any money on this!
29 September 2026
Unprompted review
Reply from Browpro
We understand how disappointing that can be, especially when you were excited to try it. We appreciate you giving the product a chance and taking the time to share your experience. We’ll certainly pass your feedback about the shade and overall look along to our team.
Reply from Browpro
Thanks for the 4-star review!
Dealt with Sophie Anderson
Dealt with Sophie Anderson, a lovely lady who answered all my questions in a timely manner.
29 September 2026
Unprompted review
Reply from Browpro
Thanks for sharing your review! We are very happy to know that Sophia provided you with the best customer service :)
I am very happy with my purchase and…
I am very happy with my purchase and the great customer service after a small mistake with my order. It was sorted out straight away and my emails were always answered promptly. Thank you Tiffany for all your assistance, you were lovely to deal with along with others from your team.
28 September 2026
Unprompted review
Reply from Browpro
Thank you so much for your lovely review! We’ll definitely pass your kind words along to Tiffany.
Thank you again for your support and for taking the time to share your experience! 💕
Website is extremely dodgy and not user…
Website is extremely dodgy and not user friendly. You don't realise you are signing up for a subscription/membership as it comes up zero dollars for VIP benefits, then they charge you a fee a month later for absolutely no benefits in return. It's very deceiving. Also prices for the items are shown in USD then you get charged more once payment is made and converted. Becareful with shipping as it's automatically charged as expedited fee. At the very least, customer service a very responsive and quick to rectify issues. The product itself is not great. The mascara is very thick and stretchy which makes it messy to apply. I give it 2 star instead of 1 because I don't mind the eye-liner.
21 August 2026
Unprompted review
Reply from Browpro
Thank you for taking the time to share your honest feedback. We’re sorry to hear that the ordering experience and mascara didn’t meet your expectations.
Thank you again for giving our products a try and for sharing your feedback with us.
There was a mix up on my order
There was a mix up on my order, they handled it instantly and was very pleasant to work with...
19 August 2026
Unprompted review
Reply from Browpro
Thanks for sharing your review :)
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