An additional amount was taken from my card for an order I had no idea I had placed. PayPal & Claire at the company were excellent in resolving this & refunding the $51.00 - it was done swiftly & I al... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Initially I ordered 1 brow pro set however, after placing the order I realised by the emails & prices that a 3 set had been ordered. I immediately contacted them & asked that this be corrected. I then... See more
Company replied
I initially had issues with my orders which I was not happy with but customer services restored my faith in getting refunds. The clerk from the CS team dealt with my issue with confidence and respect... See more
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I had an extra charge on my card that was not authorized by me, it was accidentally checked when the site refreshed. I contacted customer service and they took care of it. It was easy, it didn’t take... See more
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3.7
Average
440 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Customer Service Satisfaction
I made a checkout error and accidently ordered an additional order I didn't want. I was charged for that item that I didn't want . However, I was offered a discount to keep that item but could not keep it and refunded for that charge. I was very happy with their customer service. I await the products that I do want to try and they are on the way.
23 August 2026
Unprompted review
Reply from Browpro
Thank you so much for sharing your experience!
It’s wonderful to hear that you were happy with the customer service you received. We truly appreciate your patience and look forward to hearing how you enjoy the products you chose! 💕
Don’t be fooled.
The product does not work as they profess. I ordered quite a few products. Pricey. They are very slow on returns, asking several unnecessary questions then not responding. Do not buy.
1 September 2026
Unprompted review
Reply from Browpro
We’re sorry to hear about your experience and understand how frustrating it must have been to feel that the products didn’t meet your expectations, especially after purchasing several items.
We also apologize for the delays and lack of communication regarding your return. That’s not the experience we want for our customers, and we’d appreciate the opportunity to look into what happened.
Please provide your **order number or the email address associated with your purchase** so our Customer Support team can review your order and return request and assist you further.
Thank you for bringing these concerns to our attention.
The reply to my email was quick.I …
The reply to my email was quick.I didn't expect such quick service.They were able to update me on the where about of my parcel and once I knew that I was happy to wait a few more days for it to arrive and sure enough 3 days later I received my parcel and I love my result..
16 August 2026
Unprompted review
Reply from Browpro
Thank you so much for your wonderful review!
We’re especially happy to know that your parcel arrived safely and that you love your results! 💕 Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing us, and we hope you continue to love your results! 😊
Definitely recommend!!
Excellent customer service response and support. My issue was resolved immediately. Would absolutely recommend.
31 August 2026
Unprompted review
Reply from Browpro
Thanks so much for your wonderful feedback and recommendation :)
The brow powder would not stick to my…
The brow powder would not stick to my face and the selection I made with the shape of the eyebrow was too straight and it looks stupid on me I asked for an exchange but they don't do that. So I will not be using them again
14 July 2026
Unprompted review
Reply from Browpro
Thank you for sharing your honest feedback.
We're sorry to hear that the BrowPro powder and selected shape weren't the right fit for you. We'd appreciate the opportunity to review your exchange request and see how we can assist.
Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your order and review the details of your request.
Have a great day!
Awful experience which is still ongoing
I ordered what I thought one stamp but when I looked at
my bank account $69.94 had been taken by a company called nymbus llc. I immediately contacted Brow Pro to cancel order but was told it was too late and I couldn’t get a full refund. They suggested I wait for the items to arrive and then I could post it back. Parcel arrived with no return address so I asked for it and after several emails, I’m still waiting for the return address. This has really stressed me out which I don’t need as I have health issues and this has just made things so much worse for me.
You have asked for order number, it is (C1DD885602)
15 August 2026
Unprompted review
Reply from Browpro
We're very sorry to hear about the frustration and stress this situation has caused you. We understand how upsetting it can be to discover an unexpected charge and then have difficulty getting the information needed to return the items.
We'd like to help get this matter reviewed and resolved. Since you've already contacted our team several times, we don't want you to have to repeat the same process unnecessarily.
Please provide your **order number or the email address associated with your purchase** so our team can locate your previous correspondence and review the status of your return request, including the return address.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Great customer service by Khloe
It took many emails back and forth with Khloe for me to finally receive the product. The product seems to work well, I've only used it once since I received it yesterday. I did not know it was coming from overseas when I ordered it, I think full disclosure on this would save a lot of the back and forth looking for the product. It took two shipments and almost 3 months for me to get the product. Again Khloe was the reason I didn't ask for a refund.
24 June 2026
Unprompted review
Reply from Browpro
We're glad to hear that the product seems to be working well so far, and we're especially grateful for your kind words about Khloe. It's wonderful to know that her patience and support helped make the experience more positive and gave you confidence to wait for your order.
We also appreciate your feedback regarding clearer information about shipping origins and delivery expectations. Transparency is important, and we'll make sure your comments are shared with the appropriate team.
Thank you for your patience and for giving BrowPro a chance! 💕
Great product and great team!
I have just received my products and had such a great experience dealing with the Browpro team. Their customer service is excellent especially Sophia.
Highly recommend!
19 August 2026
Unprompted review
Reply from Browpro
Thank you so much for your wonderful feedback! 💕
We'll be sure to share your kind words with Sophia. Thank you for choosing BrowPro and for taking the time to share your experience! 😊
I've just placed my second order for…
I've just placed my second order for Browpro. Absolutely love it! So quick and easy. I'm in Australia and the shipping is quick! I go with the dark brown and it's perfect! Sadly both times I've inadvertently ordered extra items so make sure you read everything as you go but if you make an error the customer service is amazing, no matter what they bend over backwards to help you. The best customer service I've ever come across.
24 August 2026
Unprompted review
Reply from Browpro
Thank you so much for your amazing review! 💕 We're thrilled to hear that you're loving BrowPro and have already placed your second order!
It's wonderful to know that you find it quick and easy to use, and that the dark brown shade works perfectly for you. We're also glad your orders have arrived quickly in Australia.
Thank you for your continued support and for calling our customer service the best you've ever experienced. It truly means so much to us! 🥰
Mistake made by me
I ordered some products but did not realise that I had inadvertently signed for à subscription until the money was deducted from my account. I emailed the company and Sadie took care of the issue quickly and professionally.
8 July 2026
Unprompted review
Reply from Browpro
Thank you for sharing your experience with us! 💕
We'll be sure to share your kind words with Sadie. We appreciate you giving us the opportunity to help resolve the matter and for taking the time to share your feedback! 😊
I accidentally clicked on a promo while…
I accidentally clicked on a promo while closing out and did not catch it until payment had already gone through. I contacted customer service immediately and Tiffany was an incredible resource in helpong me get everything straightened out. I can’t wait to get my product and try it out!
28 August 2026
Unprompted review
Reply from Browpro
Thank you so much for sharing your experience! 💕
We're also excited for you to receive your product and hope you absolutely love it once you try it. Thank you for giving us the opportunity to assist you and for choosing us! 😊
The item was received broken
The item was received broken, when I emailed with photos to inform them there was no hesitation in sending a replacement, I did not have to return the broken one. I have now received the new one which is intact and works perfectly
27 August 2026
Unprompted review
Reply from Browpro
Thank you so much for sharing your experience! 💕
We're very happy to hear that your new item arrived safely and is working perfectly! Thank you for giving us the opportunity to make things right and for taking the time to share your positive experience. 😊
I have not received my BrowPro order…
I have not received my BrowPro order yet but they were good at notifying me that there had been a delay in shipping due to high demand. This is the first online company that I have dealt with over the years who have done this. Usually you just wait week after week for your order to arrive with no explanation from the supplier. I guess they are afraid you might cancel your order if you know there has been a delay but that is not a good reason for leaving a customer uninformed!!
Another good thing they did was I was given a 25% off discount code to be used on my order but I forgot to use it so when I received the email about the delivery delay I replied to them and asked them if they could add the discount code to my order if it still had not shipped. They replied quickly and advised they had given me the 25% discount credit to my credit card. Not many companies do that either!!
I hope I am as pleased with the product as I am with their customer support!! I’ll let you know!!
16 August 2026
Unprompted review
Reply from Browpro
Thank you so much for sharing such a thoughtful and detailed review! 💕 We're also pleased that your request was handled quickly and that your experience with our customer support has been so positive. We hope your BrowPro order arrives soon and that you love the product just as much! 😊
Thank you for your patience, understanding, and kind words. We look forward to hearing what you think once you've had a chance to try it!
On the 26/8/26 I ordered the Brow Pro…
On the 26/8/26 I ordered the Brow Pro product which cost $14.37, but when I looked at my account, they charged me this amount plus $69.29 plus another $12.98, I emailed them straight away to ask why and they said I had ordered other products, but I want to say that whilst placing my order these pop ups came up asking did I want this and I pressed no on two attempts but it has now charged me an extra $82.27. They replied to my email saying that they are only prepared to give me a 25% discount off the so called product I was suppose to order, I want to be refunded this amount because I feel it is a real problem with their website, I have read reviews and alit of other people complaining about the same thing as well
26 August 2026
Unprompted review
Reply from Browpro
We're sorry to hear about the confusion with your order and understand why you're frustrated after seeing additional charges you weren't expecting.
We'd like to review the details of your order and the previous correspondence to see how we can best assist you. Please provide your order number or the email address associated with your purchase so our Customer Support team can locate your account and review the matter further.
Have a great day!
Initially I ordered 1 brow pro set…
Initially I ordered 1 brow pro set however, after placing the order I realised by the emails & prices that a 3 set had been ordered. I immediately contacted them & asked that this be corrected. I then received 2 additional offers of discounts on the 3 pack & noticed that both the charges for a 1 pack & a 3 pack had been deducted from my bank account. I did receive a refund for the 3 pack after a few days. The product gives the impression that there is an " individual fine hair" affect but they are solid pieces of foam & in my case they appear too large for my face.
9 August 2026
Unprompted review
Reply from Browpro
Thank you for taking the time to share your detailed feedback.
We're sorry for the confusion you experienced with your order and the additional charges. We understand how concerning it must have been to see both the single set and 3-pack charged, and we're glad that the 3-pack was ultimately refunded.
We also appreciate your honest feedback about the BrowPro application and appearance. We understand that the result and stamp size may not work equally well for everyone, and your comments regarding the fine-hair effect and fit are valuable.
Thank you for giving BrowPro a try and for sharing your experience with us.
Terrible experience with this company
Terrible experience with this company, it took me over a month to receive paid 59.00. Emailed several times and no response. I strongly recommend do not buy. From this company I don’t know how to respond to brow pro
2 July 2026
Unprompted review
Reply from Browpro
We're sorry to hear about your frustrating experience.
We'd like the opportunity to look into your order and delivery concerns. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can review the details and assist you further.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
I haven’t received the product yet
I haven’t received the product yet. But I had an issue with my order and the customer service is amazing! Tiffany responded to my email the same day and helped solve my issue!!
20 August 2026
Unprompted review
Reply from Browpro
Thank you so much for sharing your experience! 💕
We hope your order arrives soon and that you love the product when you receive it! Thank you for recognizing Tiffany's excellent customer service and for giving us the opportunity to assist you. 😊
Great communication and quick to help…
Great communication and quick to help with an error made when ordering.
25 August 2026
Unprompted review
Reply from Browpro
Thanks for sharing your experience with us!
REALLY great customer service
REALLY great customer service. Do not hesitate to purchase from this company - it's trustworthy! And I'm a tough customer!
24 August 2026
Unprompted review
Reply from Browpro
Thank you for your confidence in us and for taking the time to share your experience. We truly appreciate your support! 💕
I think the Browpro idea is a good one…
I think the Browpro idea is a good one so when I saw the ad I jumped on buying the product. I jumped too quickly and mistakenly ordered multiples of the product. I didn't want to keep them. BrowPro worked with me and in the end I returned them and was refunded my purchase price. Thanks.
23 August 2026
Unprompted review
Reply from Browpro
Thank you so much for sharing your experience! 💕
We truly appreciate your patience and your kind words about the BrowPro concept. Thank you for giving us a try and for taking the time to share your experience!
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