You left us without any oil for 3 weeks, with 2 small children in the house. Your drivers stood us up on 3 separate occasions without explanation. On the last occasion, the driver lied about not havin... See more
Company replied
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See what reviewers are saying
I have now received an additional bill for delivery. I do not recall this being mentioned when getting the quotation and paying in full for the oil. This has never happened before, and I am consider... See more
Company replied
Browns of Burwell are a fuel supplier that has time after time looked after us. They are always helpful and with their delivery and yard service enable, even hopeless people like me, to have a reliabl... See more
All aspects of your service were good except for the delivery date which was one day outside your 14!day delivery period. Shame really. You need to sort out your scheduling system and update it to... See more
Company details
Written by the company
Browns of Burwell is a 1st class delivery service for domestic, agricultural and commercial fuel and oil customers throughout the Cambridgeshire area. Lead by our local and experienced team, Browns of Burwell have been a leading supplier in the fuel industry for over 20 years. This ensures that you will receive a professional, focused, and courteous service that always puts the customers’ needs first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Burwell area, give us a call today on 01638 741 306 to receive a quote or schedule a meeting.
Contact info
Meadow View Industrial Estate, Reach Road, Burwell , CB25 0GH, Cambridge , United Kingdom
- 01638 741306
- burwell@nwffuels.co.uk
- brownsofburwell.co.uk
3.0
Average
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite and efficient service
Browns of Burwell office staff are exceptionally helpful. Delivery always prompt and efficient. The only thing I would ask is to have regular updates on the state of my account in the same way as I do with my electricity provider.
27 August 2024
Unprompted review
Great service !!!!!
The whole experience was 5 stars from ordering to delivery. So polite and to top it all they were the cheapest. Rang Wednesday afternoon delivered before 9am Thursday morning and got a small football because it was the Euros, which my dog absolutely loves.
Great service!!!!
11 July 2024
Unprompted review
Great service!
I had a very polite and friendly call to ask if we were ready for a delivery. The delivery was booked in and the tank filled within a couple of days. Great service- thank you!
26 June 2024
Unprompted review
Superb service
Ordered at a good price delivered within the time quoted
Delivered and refunded the excess I didn't need
7 April 2024
Reliable
Professional, reliable, kind and respectful team who always seem keen to please.
1 April 2024
Quick and efficient.
Easy to schedule & they're in and out quickly and quietly. It's great since I work odd shifts and sleep during the day often times.
7 February 2024
I’ve been a customer of Browns of…
I’ve been a customer of Browns of Burwell for many years. Good Quality heating oil which does not produce excess carbon in my Boiler.
A great team supply promptly and always advise me the day before delivery. A Company you can really trust .
19 January 2024
Browns of Burwell *********
Browns of Burwell are a fantastic company, I ran out of oil today. I called up today and placed another order and they were able to deliver on the same day. Amazing and pleasant experience. I wont buy my oil from anyone else.
24 November 2023
Unprompted review
Absolutely excellent service
Absolutely excellent service. I was extremely low on heating oil snd Browns fitted me into the delivery schedule for the following day. Great customer service.
31 October 2023
Unprompted review
Well done Browns
Browns are always reliable and having been a customer for 60 years and always very satisfied!
22 August 2023
Very prompt service at a good price
Very prompt service at a good price. Very considerate driver.
16 August 2023
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