Great products such good quality, their customer services are 5 star, I had to change as the sizing was incorrect (by myself) they had a free shipping label to exchange and I had the replacement with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely obsessed with Bronze Snake! Every piece is so well put together and honestly effortless. You can just chuck anything on and instantly feel put together and fabulous. I always get comments... See more
Company replied
Alright, diving deeper into why Bronze Snake Shop is a total winner: First off, the trends? Always on point. They've got that knack for stocking exactly what you're looking for, often before yo... See more
Company replied
My daughter and I were so impressed by the level of service from both the beautiful Isabella’s today. They greeted us with a friendly welcome, offered helpful suggestions without being pushy, and made... See more
Company details
Written by the company
In 2006, from a small store in Fitzroy, Melbourne, Bronze Snake was born. The desire was to create minimalistic silhouettes using high quality materials. Now with fans worldwide, Bronze Snake drops new styles weekly.
Contact info
Building 3 / 92 Bell St, 3072, Melbourne, Australia
- 1800431325
- customercare@bronzesnake.com
- bronzesnake.com
4.5
Excellent
276 reviews
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service!
Package was lost in mail and the customer service rep helped me out in a lovely and timely manner. Amazing service and would definitely buy from again.
26 March 2025
Unprompted review
Such bad service
Such bad service, refused a refund due to sale item and then put a minimum spend on gift card so that I had to spend an extra $50 to buy anything? Expired the gift card within a couple months too and then completely ignore Emails. Delete my comments from there Instagram too asking for a reply. Their reply below is the biggest lie, way to make your service worse lol. I literally have one screenshot that could prove you’re lying right now. I’ve already Emailed and been sent a new one with a 3 year expiry but this still looks bad on you.
27 March 2025
Unprompted review
Reply from BRONZE SNAKE
I think there might be some misunderstanding here. Yes correct if something is FINAL SALE you cannot get a refund as this has already been reduced by more than 60% OFF. During Sitewide Sales we do offer store credit and exchange. All our GIFT CARDS have an expiry of 3 years so your GIFT CARD could not possibly expire after a couple months, nor does it have a minimum spend. Quite possibly entering the details wrong. Feel free to email me dave@bronzesnake.com and I will see where you have gone wrong.
10/10 customer service and fast shipping
My first ever order and I'm so impressed! Order placed just before cut-off for shipping that day (2 minutes) - Shipping email received 20 minutes later. I then realised I forgot to use my discount code so I sent a quick email - 10 minutes later and I receive an email and refund notification! Thank you so much Bronze Snake, if only all online shops could be as efficient as you 🫶🏻
17 March 2025
Unprompted review
Reply from BRONZE SNAKE
We love to hear this. Thanks so much!!
Raglan Crop Box Tank
I have bought 4 colors now of the Raglan Crop Box Tank
And I love it!
It cuts right where it supposed to on the waist and it just enough boxy to make it real cool!
All I need is more colors or color combinations - maybe a a sweatshirt material would be cool - and I’ll be there to buy those too!
Also .. the delivery is swift and the customer service is stellar as well
And no sorry I’m not a cousin of the owners lol I just like the product!
16 March 2025
Unprompted review
Reply from BRONZE SNAKE
It is our fave tank here!! Glad you love it. Lots of blood, sweat and tears went into this one.
Excellent customer service
Excellent customer service! They helped me instantly through their texting service when I needed to upgrade my order from standard to express shipping. The whole process was super easy and straightforward!
12 March 2025
Unprompted review
Reply from BRONZE SNAKE
How good!!! We love to hear this!!
They charge around $15 to make a…
They charge around $15 to make a return. Watch out for that.
9 March 2025
Unprompted review
Reply from BRONZE SNAKE
You are more than welcome to use your own carrier to get it to us or drop it off instore or at our warehouse. You are not obliged to use our postal service. Hope this helps. Thanks so much.
I emailed you because I wanted to…
I emailed you because I wanted to return the Pia pants weeks ago!
No reply from you
4 March 2025
Unprompted review
Reply from BRONZE SNAKE
Hey Maria. Dave here, founder of BRONZE SNAKE. So sorry to hear this. And very strange as we write back to all our customers within 24 hours. I wonder if your email got lost. Did you try chatting with us? Or send me your the email you sent our team and I can follow up. dave@bronzesnake.com
Thanks so much.
Bronze Snake helped me out with a store…
Bronze Snake helped me out with a store credit when a dress I had bought on final sale got reduced even further. The dress is beautiful! Thank you Bronze Snake & your customer service team
15 February 2025
Unprompted review
Reply from BRONZE SNAKE
Love to hear this!! Thanks so much.
I had one of the best customer service…
I had one of the best customer service experience ever with an online retailer. Even being across the globe - they were communicative and efficient in helping me find the right item I wanted, right size and fit in a timely, professional way. I will DEFINITELY be shopping here again. Thank you for restoring my faith in online shopping experience feeling personal again!
12 February 2025
Unprompted review
Reply from BRONZE SNAKE
Ohhhh myyyy goooodness. We love hearing this!!
I am so glad for this review. It has truly made my day.
Thanks so much
Love the Nalla Maxi dress.
The service was amazing. I purchased the Brown Nalla dress for my daughter’s engagement party and felt a million dollars in it. I’m not one to wear dresses but I loved this dress and had heaps of compliments on the night. Thank you.
8 February 2025
Unprompted review
Great Customer Service
I had a question about sizing and Pat was extremely helpful! She steered me in the right direction and I’m so happy that I went with the recommendation. She even told me to reach out if I wasn’t happy with the size and she would help me with the exchange. Wonderful customer service and products!
29 January 2025
Unprompted review
Phenomenonal client experience with…
Phenomenonal client experience with Pat, she answered my enquiry in a professional manner. Very responsive and delivered client centric service. The items of clothing I have purchased are of great quality and stunning on ⭐️⭐️⭐️⭐️⭐️
4 February 2025
Unprompted review
Love this company
Love this company. Great clothes and when I had an issue with a missing order, they took care of everything and replaced all my items with no hassle.
23 January 2025
Unprompted review
One of my favourite brands
One of my favourite brands. Customer service was excellent the only time I had a minor issue with an order. Will be ordering again for sure 😀
23 January 2025
Unprompted review
Love my new looks
Love my new looks ! Bronzesnske great quality .. choice .. price and service!
17 January 2025
Unprompted review
Had a minor issue with my order
Had a minor issue with my order, had emailed them and Pat got onto it straight away! His replies were extremely prompt and I’m very happy with how quickly things were sorted! Thanks again Pat
23 January 2025
Unprompted review
The customer service was excellent from…
The customer service was excellent from Pat! Speedy responses and went out of their way to help.
21 January 2025
Unprompted review
Unreal service
Unreal service, fixed my order promptly 👌 no stress with these guys
22 January 2025
Unprompted review
Exceptional customer service for those overseas
I haven't received my product yet, but given the customer service I have no doubt I will and that it will be good quality! I'm Canadian and was unable to cancel (due to timezones) my order myself after I goofed up the order and also didn't apply my welcome discount. Bronze Snake responded to my concerns in a timely manner and cancelled my first order while shipping the second. Very grateful and looking forward to the mail!😊
19 January 2025
Unprompted review
Such a cute set
Such a cute set! True to size and good quality, no need to size up or anything
6 January 2025
Unprompted review
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