I asked for a quote for our holiday to Egypt and our rep took the time to work out every detail and send it across as soon as she had it done. When I asked her if she could get the price down, she ad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found a fair priced holiday through Broadway Travel in Corfu. Once we decided that the hotel and package was suitable the process was very quick and easy to complete. Documents were made available of... See more
Company replied
Ianthe was very friendly and professional. She was also very patient too. We were travelling as a party of 4 and had to keep ending the call to get our friends information and each time she called... See more
Company replied
We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
Company replied
Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unprofessional and amateur once booking is made
Unprofessional. No after sales service. If u take the time to look at this company's 1 star reviews u will see that many many 100s of people have issues the 5 star reviews are mainly from people who have been enquiring about a holiday and not from people who have traveled or have had to resolve issues while on holiday. There's a reason why they are red flags with several companies. Please note their extortionate cancellation fees it's not simply ur 60 pounds per person deposit it is way more than that. They want over 700 to cancel 2 holidays because I no longer trust this company can meet my needs.
2 July 2026
Unprompted review
Reply from Broadway Travel
*Updated-We are sorry to hear that you remain dissatisfied.
We do not recognise the suggestion that no aftersales support was provided, as our team has been in contact with you and has responded to the concerns you raised.
Regarding the cancellation charges, these have been applied in line with the terms and conditions accepted at the time of booking. Cancellation fees are not limited to the initial deposit and can increase depending on how close the booking is to departure and the charges imposed by suppliers.
We appreciate that this is not the outcome you were hoping for. However, we can confirm that the charges quoted are in accordance with the booking terms agreed when the holidays were purchased.*We take customer feedback seriously and are committed to investigating any concerns raised about our service. However, the review does not contain sufficient information for us to identify a booking or verify the experience described. As a result, we have formally approached Trustpilot to request further information, including details that would enable us to investigate these comments thoroughly. We remain willing to review any genuine concerns and would welcome the opportunity to do so should the reviewer provide the requested details via Trustpilot.
Great booking experience.
I received an email advertising what we thought was a great deal for July 2028. I phoned to enquire for more information as to what the deal included and was given a price better than expected. I booked straightaway.
1 July 2026
Reply from Broadway Travel
We live to provide our customers with the best deals, so there will be many more to come! Bon Voyage and Happy cruising once again – Team Broadway Travel
Talk instead of Typing
I've been using Broadway travel for over 10 years having purchased packages holidays,, fantastic customer service,,very polite and helpful, patient advisors,,Wavell was very helpful and polite,, also advisors in customer service,, Olivia,, will carry on using Broadway travel,, the best thing is I can speak to a human instead of a computer if ever I have any problems and it is sorted out promptly.
30 June 2026
Reply from Broadway Travel
Thank you for your wonderful review and for choosing Broadway Travel for over 10 years.
We're delighted to hear that you've consistently received fantastic customer service from our team. Providing friendly, knowledgeable and patient support is something we take great pride in, so it's especially rewarding to know that Wavell, Olivia and our wider Customer Service team have made such a positive impression.
We particularly appreciate your comments about being able to speak directly with a member of our team whenever you need assistance. We understand how important personal service is, and we're pleased that we've been able to resolve any issues promptly and efficiently over the years.
Your continued loyalty and recommendation mean a great deal to us. Thank you for your trust and support, and we look forward to helping you plan many more memorable holidays in the years ahead. Thanks from all the team!
Had a great deal for a cruise with…
Had a great deal for a cruise with broadway travel. Very easy process from start to finish and Evie was very friendly and helpful. Highly recommend.
28 June 2026
Reply from Broadway Travel
Thank you for your fantastic review.
We're delighted to hear that you found a great cruise deal with Broadway Travel and that the booking process was smooth and straightforward from start to finish.
It's especially wonderful to know that Evie was friendly, helpful and provided the support you needed throughout your booking journey. We'll be sure to pass on your kind words to her, as she'll be thrilled to receive such positive feedback.
Thank you for your recommendation and for choosing Broadway Travel. We hope you have an amazing cruise and look forward to helping you plan your next holiday.
Very easy booking process
30 June 2026
Reply from Broadway Travel
This is music to our ears Bridget. Please don't hesitate to reach out to the team should you need any assistance before travel - Team Broadway Travel
Evie the Wonder Agent
The travel agent who has helped me with booking our first cruise ever went through with every quote I could’ve possibly asked her with. A lot of obvious questions from a first time cruiser, she answered it all and provided professional advise with a very friendly demeanor that made me decide to go ahead with the booking. Evie, thank you very much and looking forward to booking future cruises and holidays with you and Broadway Travel!
1 July 2026
Unprompted review
Reply from Broadway Travel
Wow, what an incredible 5* review and glowing report for Evie, she is amazing we absolutely agree with you on that. The cruise countdown is on, we hope you have a magical time – Team Broadway Travel
Donna was very helpful and friendly
Donna was very helpful and friendly. Kept in touch throughout the booking process.
30 June 2026
Reply from Broadway Travel
We are so pleased that you have chosen us to book your amazing cruise. Donna and the team all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Easy and quick
It was very easy and quick to use the website. I haven’t been on holiday yet and I haven’t got my tickets yet so I can’t review very much at this moment.
30 June 2026
Reply from Broadway Travel
Thank you for taking the time to leave a review.
We're delighted to hear that you found our website quick and easy to use when making your booking. We work hard to make the booking process as simple and straightforward as possible, so it's great to know you had a positive experience.
We understand that your holiday is still to come, and we appreciate your trust in choosing Broadway Travel. We hope everything continues to run smoothly and that you have a fantastic trip when the time comes. If you need anything else, please let us know!
Excellent service and price
I responded to an advert on Travelzoo because I already trusted Broadway travel, having used them before. Fred their employee helped me very patiently and offered several options then give me time to make my mind up. I subsequently booked a holiday and I’m delighted with the price and service.
30 June 2026
Reply from Broadway Travel
Thank you for sharing your experience review and for choosing Broadway Travel once again. We're delighted to hear that your previous experiences with us gave you the confidence to book through Broadway Travel after seeing our offer on Travelzoo. Customer trust is incredibly important to us, and it's fantastic to know we've earned yours.
We're especially pleased that Fred provided such patient and attentive service, taking the time to talk you through the available options and allowing you the space to make the right decision for your holiday. We'll be sure to pass on your kind words to him.
It's great to hear that you're delighted with both the price and the service you received. Thank you!
Reply from Broadway Travel
Thank you so much, we're pleased to hear that you found the booking process straightforward and that our team provided a clear and helpful explanation when assisting you.
Making sure our customers feel informed and confident throughout their booking journey is important to us, so it's wonderful to receive your feedback.
Thank you for choosing Broadway Travel.
Recommend
Have booked through them twice now and always so helpful. Communication fantastic and at times when I needed amendments it was all handled promptly and without questions. Highly recommend.
29 June 2026
Reply from Broadway Travel
Thank you for your fantastic review and for booking with Broadway Travel again.
We're delighted to hear that you've consistently found our team helpful and supportive throughout your holiday bookings. Providing clear communication and making any necessary amendments as smoothly and efficiently as possible is something we take great pride in.
It's wonderful to know that whenever you've needed assistance, our team has been able to resolve things promptly and make the process hassle-free.
Thank you for your continued trust and recommendation. We truly appreciate your support and look forward to helping you plan many more memorable holidays in the future.
Mykonos adventure
A great company and good choice of holidays at a great price, would highly recommend. I've used before and would always check their site when holiday shopping for long or short breaks.
21 June 2026
Reply from Broadway Travel
Thanks so much we're delighted to hear that you've enjoyed booking with us on multiple occasions and that you've found a great choice of holidays at competitive prices. Knowing that we're one of the first places you visit when planning both short breaks and longer holidays is a fantastic compliment. Thank you for your recommendation and custom.
Donna has been the most patient
Donna has been the most patient, accommodating and professional travel agent all throughout the process. From helping me find a very good deal till the end, Donna has been great! Thank you for your help with booking our August cruise. More power to you!
28 June 2026
Reply from Broadway Travel
Donna is delighted with your review, as are we! We are so pleased that you have chosen us to book your next cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Evie petty was my agent today and she…
Evie petty was my agent today and she was absolutely amazing adding on to our booking and made it a breeze and couldn’t thank her enough for making it so smooth as we have a large booking
29 June 2026
Unprompted review
Reply from Broadway Travel
Thank you for your wonderful review.
We're delighted to hear that Evie provided such outstanding service when helping with your booking. Organising additions to a large booking can sometimes be complex, so it's fantastic to know that Evie made the process simple, smooth and stress-free for you.
Providing attentive, efficient and personalised service is something we pride ourselves on, and we're thrilled that Evie was able to make such a positive impression. We'll be sure to pass your kind words on to her.
Thank you for choosing Broadway Travel. We truly appreciate your trust in us and hope you have a fantastic holiday.
Reply from Broadway Travel
Linda, thank you for taking the time to leave your kind feedback for the team, we hope you have a wonderful holiday and hope to see you again - Team Broadway Travel
Really friendly sales lady.
Really friendly sales lady and able to answer all the questions I asked. I have travelled twice before with Broadway Travel and the effort and helpfulness of all staff I encountered has been consistent. I would happily recommend if you are undecided.
20 June 2026
Reply from Broadway Travel
Doreen, its lovely to see you again for another exciting trip exploring somewhere new we hope. We really appreciate you coming back to us, don’t forget to reach out to us should you need any support before you head off , the team is always at hand to help – Team Broadway Travel
Reply from Broadway Travel
This is just perfect to hear , please don't hesitate to reach out to the team should you need any assistance before travel - Team Broadway Travel
Easy to book on line and customer…
Easy to book on line and customer service on phone very helpful.
26 June 2026
Reply from Broadway Travel
Thank you so much for your kind words and 5* review, we really appreciate you choosing to book with us. Happy holiday countdown activated – Team Broadway Travel.
Reply from Broadway Travel
Thank you for your review.
We're delighted to hear that Olivia was able to assist you and that you found her helpful over the phone. Providing friendly, knowledgeable support is something we pride ourselves on, and it's always wonderful to receive such positive feedback.
We'll be sure to pass your kind words on to Olivia, who will be pleased to know she made a positive difference to your booking experience.
Thank you for choosing Broadway Travel, and we hope you have a fantastic holiday.
Tania Provided Great Service Broadway Travel
Tania
Provided superb service and arranged our 20 group family holiday excellently.
Definitely recommend Broadway travel for personal service instead of other companies frustrating computer generated alternatives
24 June 2026
Reply from Broadway Travel
Thanks so much, we're so happy to hear that Tania provided such superb service in helping to organise your family group's holiday. Coordinating travel arrangements for a party of 20 is no small task, so it's wonderful to know that everything was handled smoothly and professionally.
We pride ourselves on delivering personal, tailored service, and it's especially rewarding to hear that this made a real difference to your booking experience. We'll be sure to pass on your kind words to Tania, who will be thrilled to receive your feedback.
Thank you for your recommendation and for choosing Broadway Travel.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.