I had a very friendly and helpful conversation with Olivia today - I needed to add some cabin luggage and she kindly offered to take me through the whole process - she couldn’t have been more patient... See more
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Review summary
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What people talk about most
Based on these reviews
After a cancelled cruise (Dubai), our group was looking to book an alternative pretty quickly. From first enquiry, to final booking, Broadway Travel’s communication was excellent and they took al... See more
Company replied
Booked holiday over the telephone. Answered by Anthony. He explained all we wanted to know about the holiday deal. Very polite and patient at explaining. Sent quotes by email straightaway and after... See more
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A friend had recently booked with Broadway travel and told me about the amazing deal she had. Started looking at all the offers and found an amazing deal for the Icon of the seas! Had the pleasu... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
So easy to book with
Another Seemless booking Process with Carla,
If you are looking for a professional, Helpful, Cheerful and knowledgeable Person then Carla is just that, 2 nd cruise I have booked with Broadway and Carla will be my first port of call going forward, Brilliant !!!!
16 April 2026
Unprompted review
Reply from Broadway Travel
Welcome back Chris, we really appreciate your repeat custom and such kind words for Carla. We agree that Carla is fabulous and we all hope you have the best time onboard and look forward to seeing you again soon. Many thanks from the Broadway Travel Team.
Evie was amazing from start to finish
Evie was amazing from start to finish. Got all booked up and was very straightforward
15 April 2026
Unprompted review
Reply from Broadway Travel
Welcome onboard Erin and thank you for taking the time to leave your wonderful review, it is so appreciated. Have a fantastic time onboard and thank you again - Team Broadway Travel.
Evie was helpful with all of my…
Evie was helpful with all of my questions and advised me well when choosing our cruise.
I would be happy to recommend her to others
15 April 2026
Unprompted review
Reply from Broadway Travel
Eimear this is wonderful to hear, we agree that Evie is an exceptional agent and all round wonderful human and we are so pleased that she made the booking process so easy. Have a wonderful time onboard and thank you for choosing Broadway Travel.
I have just booked our first family…
I have just booked our first family cruise for next year.
Rob and Amanda have been very helpful and informative through the whole booking process. 👍
Highly recommended booking through Broadway travel
14 April 2026
Unprompted review
Reply from Broadway Travel
Huge welcome onboard! We are thrilled that you choose Broadway Travel to book your first family cruise and are sure that you will have the best time. We agree that Rob and Amanda are fabulous and will be sure to pass on your kind words. Please do not hesitate to reach out should you have any further queries and thank you again for booking with Broadway Travel.
Great experience from beginning to end
Great experience from beginning to end. Simple and communication was great.
28 December 2025
Reply from Broadway Travel
Thank you Cheryl, we really appreciate your review, as does Evie! We all hope you have a wonderful time onboard and don't forget that we are here to help if you have any queries prior to your departure - Team Broadway Travel.
A great deal and easy payments
13 April 2026
Reply from Broadway Travel
Exactly what we aim to achieve and thank you for choosing Broadway Travel! Happy holidays Bill.
Booked our family cruise with Erin…
Booked our family cruise with Erin today, after a few weeks of us changing our dates and plans, Erin came up with our perfect package. Thank you we are all so excited to try our first cruise!🚢
14 April 2026
Unprompted review
Reply from Broadway Travel
Huge welcome onboard Katie! It is so exciting booking your first cruise and we are thrilled that Erin helped make it an exciting process. We all hope you have the best time onboard but do not hesitate to reach out should you have any other queries prior to departure - Team Broadway Travel.
Reply from Broadway Travel
Perfect Ruth, and we agree that Ronnie is a wonderful agent! Happy holiday countdown and remember that we are here should you have any queries prior to your departure - Team Broadway Travel.
Great customer service
Great customer service. No hard sell and great intuitive advice during the booking process
13 April 2026
Reply from Broadway Travel
This is wonderful to hear Janet, Sandra will also be delighted with your lovely feedback! Please remember that we are here to help if you have any further queries - Team Broadway Travel.
Booked our holiday for next year with…
Booked our holiday for next year with Evie today , excellent service professional and informative, most impressed would highly recommend
10 April 2026
Unprompted review
Reply from Broadway Travel
Wow, what a fantastic 5* review for Evie, she is absolutely over the moon with your wonderfully kind words. We really appreciate you choosing to book with us. Happy holiday countdown activated – Team Broadway Travel.
Great experience
Great experience, quick, accurate responses to my questions and smooth service in booking.
2 April 2026
Reply from Broadway Travel
Kirsty is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Reply from Broadway Travel
This is wonderful to hear Paul and we agree that Laura is a fabulous agent with a wealth of knowledge. Please do not hesitate to reach out should you have any further queries and we all hope you have a fantastic time onboard - Team Broadway Travel.
I had a very friendly and helpful…
I had a very friendly and helpful conversation with Olivia today - I needed to add some cabin luggage and she kindly offered to take me through the whole process - she couldn’t have been more patient. I was most impressed by Olivia’s attitude and willingness to help- wish there were more people like her!
My only complaint , not about Olivia, was that none of Broadways correspondence has a phone number - it would be good to have their Customer Service phone number easily to hand! But I was very impressed with the service from Olivia 👍
9 April 2026
Unprompted review
Reply from Broadway Travel
Deborah thank you for taking the time to leave your wonderful review for Alivia. We agree that she is simply fabulous and always goes above and beyond for our clients. With regards to our telephone number, it is displayed on the front page of our website and will be on your Final Travel Documents which are available to you 14 days prior to travel, on Manage My Booking. Please do not hesitate to contact the team by phone or email should you have any further queries, on 0191 228 4884 or customersupport@broadwaytravel.com. Happy holiday countdown and thank you for booking with Broadway Travel.
Reply from Broadway Travel
Thank you David, it was indeed Anthony whose service that impressed you, however Anthony said the pleasure was his! We all hope you have a wonderful holiday and thank you for choosing Broadway Travel.
We’ve used Broadway for many years
We’ve used Broadway for many years, usually Lorraine. She is simply outstanding to deal with. This time for a cruise we were directed to Donna Hharry and Becky Plummer. Both excellent and Cruise booked within minutes . Well done Broadway for having such a great team
4 April 2026
Unprompted review
Reply from Broadway Travel
Wow, what an amazing 5* review for the cruise team! We really can’t thank you enough for your continued custom and consistent kind words for our colleagues. We appreciate your loyalty, and we hope to always be of service to you. Bon Voyage and Happy cruising once again – Team Broadway Travel
Michael couldn’t have been more helpful…
Michael couldn’t have been more helpful with my Greek holiday booking
2 April 2026
Unprompted review
Reply from Broadway Travel
Thank you for taking the time to leave your kind words and 5* review for Michael, he is thrilled with your feedback and insists the pleasure was all his. Please don’t hesitate to reach out to us should you need any help at all before departure – Team Broadway Travel
Reply from Broadway Travel
Anna, this is music to our ears, we love to hear positive feedback from our online bookers too, so we are thrilled with your review. Please don’t hesitate to reach out to us should you need any help before departure – Team Broadway Travel
Great Help for a Group Booking
After a cancelled cruise (Dubai), our group was looking to book an alternative pretty quickly.
From first enquiry, to final booking, Broadway Travel’s communication was excellent and they took all our requests and requirements in their stride.
We are a group of 8 passengers, so coordinating everyone’s preferences and availability could potentially have been very difficult - but not for Broadway Travel!
A special shout out to Aeysha for her hard work and patience to get us all over the line!
Looking forward to our new cruise now …
1 April 2026
Unprompted review
Reply from Broadway Travel
Thank you Barbara, we really appreciate your kind words. It is never nice to have plans altered due to issues out with anyone's control, however we are so pleased that Aeysha's hard work resulted in new plans being made! Please do not hesitate to reach out should you have any queries and we all hope you have a wonderful time onboard. Many thanks from Aeysha and all the Broadway Travel team.
Reply from Broadway Travel
Jessica, thank you for your awesome review and we absolutely agree that Erin is just fabulous! Happy holiday countdown and thank you for choosing Broadway Travel.
Erin has been amazing checking all the…
Erin has been amazing checking all the details variations etc.
31 March 2026
Unprompted review
Reply from Broadway Travel
Thank you Ms Burgess, Erin will be thrilled with your wonderful feedback, as are we! Please do not hesitate to reach out if you have any further queries and we all hope you have a fabulous time onboard - Team Broadway Travel.
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