The order was placed on June 2, 2026 (the billing date) for an in-stock product. It was supposedly shipped on June 29, the carrier (Asendia) received it on July 13, and since then there has been no mo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wonderful experience! Purchased accessories for my Vespa GTS, which arrived in great time to the U.K. All was perfect. Communication was second to none. Updated at every stage. HIGHLY recom... See more
Bought two items from brixiamoto both items arrived on time well packaged and in as new condition price's were very reasonable and I would use this company in the future
The service was superb! Attention to detail from the start to the end. The courier information was clear and precise. The product arrived as I expected perfect. A very big thank you to brixiamoto. Fi... See more
Company details
Written by the company
The best way for your passion. Motorcycle parts, accessories and clothing. Spare parts | Performance | Vintage | Graphics | Style
Contact info
Via Aldo Moro 32, 25033, Cologne, Italy
- +390307050573
- support@brixiamoto.com
- brixiamoto.com
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great item
Great item, very good communications, well packaged, much cheaper than any in UK.
Really appreciate your service. Many thanks
3 March 2026
Unprompted review
Reply from brixiamoto.com
Thank you for your kind feedback! We're delighted that you appreciated the item, our communication, and the careful packaging. It's great to hear you found it at a good price as well. We truly appreciate your support!
Team Customer Service
Reply from brixiamoto.com
Thank you for your feedback! We're glad you appreciated the product quality and our communication. Your satisfaction is very important to us. We hope to serve you again soon!
Team Customer Service
I received continual updates on…
I received continual updates on progress and excellent communication from Brixiamoto. Very helpful people.
6 February 2026
Unprompted review
Reply from brixiamoto.com
Thank you for your kind words! We're glad you appreciated the updates and our communication. It’s always a pleasure to help!
– Team Customer Service
I returned some goods back for a refund but failed to get a refund
I returned some goods back for a refund and followed the ebay return policy as requested by Brixiamoto. I have sent proof of the return and of the tracked delivery but Brixiamoto have failed to refund the goods after 3 weeks of many messages and e-mails, some directly to their customer service dept. Beware purchasing from this company as they don't honour their returns
6 February 2026
Unprompted review
Reply from brixiamoto.com
Dear Customer,
We have reviewed your feedback. We previously requested your order number and purchase details, but have yet to receive a response.
Without this information, we cannot match the report to a specific order or perform the necessary checks. We invite you to contact us through our official channels, providing the requested information, so we can assist you as quickly as possible.
Customer Service Team
Refund
I placed an order, but the wrong product was sent. I returned the product and stated that I did not want an exchange; I requested a refund. However, I was repeatedly told that the correct product would be sent. I want this shipment cancelled and my refund processed.
My order number is M-2000010978
12 January 2026
Unprompted review
A good value mudguard for a Vespa
A good value mudguard for a Vespa. Great customer service and packaging getting it all the way to the UK. I will definitely use these guys again for scooter parts.
18 February 2026
Unprompted review
Reply from brixiamoto.com
Thank you for your great feedback! We're glad you’re happy with the mudguard and that everything arrived safely in the UK. We truly appreciate your support and look forward to helping you again with your scooter parts!
– Team Customer Service
Good value for money and efficient service
Great experience, received my new BMW mirror with no issues and it looks identical to the OEM part and for less than half the cost. Only thing to note is that this is shipped from outside UK so it takes some time to arrive though I was kept up to date on progress by the large number of shipping updates so I knew exactly where it was in the process. I would recommend.
1 February 2026
Unprompted review
Reply from brixiamoto.com
Thank you for your detailed feedback! We're glad the mirror met your expectations and that the tracking updates kept you informed. We truly appreciate your recommendation and your patience with the international shipping time.
– Team Customer Service
Fantastic products
Fantastic products, great customer service, speedy delivery, well packaged. I've used brixiamoto for several purchases now, & I can't recommend them highly enough.
12 February 2026
Unprompted review
Reply from brixiamoto.com
Thank you so much for your amazing words and for choosing us again! We're thrilled you’re happy with our products, service, and delivery. Your recommendation truly means a lot to us!
– Team Customer Service
Item delivered to Singapore
Item delivered to Singapore. Good Service recovery. 5 star seller.
5 January 2026
Unprompted review
Reply from brixiamoto.com
Thank you for your great feedback! We’re glad the item arrived safely in Singapore and that you appreciated our service recovery. Truly grateful for the 5 stars!
– Team Customer Service
Reply from brixiamoto.com
Many thanks to you! We're really glad everything went smoothly. If you need anything else, we're here to help.
– Team Customer Service
Nice item price good only issue is …
Nice item price good only issue is delivery takes a long time so be patient
21 January 2026
Unprompted review
Reply from brixiamoto.com
Thank you for your feedback! We're glad you’re happy with the item and price. We’re sorry for the longer delivery time and truly appreciate your patience and understanding.
– Team Customer Service
goods as described fast post…
goods as described fast post recommended company
6 February 2026
Unprompted review
Reply from brixiamoto.com
Thank you for your feedback! We're glad everything was as described and delivered quickly. We truly appreciate the recommendation!
– Team Customer Service
Reply from brixiamoto.com
Thank you for your great feedback! We're glad you’re happy with the product and the fast shipping. See you next time!
– Team Customer Service
Great supplier of motorbike kit
Ordered a pair of saddlebags for my bike, plus a mounting kit, which arrived in good order. Great comms in advance. When I had an issue with mounting the saddlebag frame I got prompt responses to my emails and valuable instructions to get the job done. Many thanks!
4 January 2026
Unprompted review
Reply from brixiamoto.com
Thank you for your kind words! We’re glad everything arrived in order and that our support helped with the installation. Ride safe!
Team Customer Service
Took a while to arrive from mainland…
Took a while to arrive from mainland Europe but was kept updated at multiple postal stages . Nice quality product 😜🛵
10 January 2026
Unprompted review
Reply from brixiamoto.com
Thanks for your patience and great feedback! We're glad you liked the product and found the tracking updates helpful.
Team Customer Service
If you're planning to order something here, think again.
If you're planning to order something here, think again. It will take a month to receive the order within EU, then you'll have to pay for a return shipping label, even if the delay was not your fault. Then you will have to send a dozen emails to have your money back. The 14 working days refund period has expired and I'm still waiting for the refund. No reply to emails. Had do ask PayPal to step in and I'm waiting for a decision. This is a shady online shop that should be banned. Look elsewhere.
EDIT: Scammers! Paypal refund could be issued with an open dispute. Nothing is blocked. Asking to close the dispute before the refund is abusive and shows the shady behaviour of this company. Reported to PayPal. The refund time frame is due two weeks ago, the package is in Italy available for pickup since 6/1/2026. As you can see, this is what this shop is all about.
EDIT 2: PayPal just confirmed the refund option is available on open disputes.
2 January 2026
Unprompted review
Reply from brixiamoto.com
We’re sorry for your experience. Return timing and conditions are clearly stated during the order process. Your return was correctly processed, received, and the refund was approved. However, it’s currently blocked due to the PayPal dispute. If you close it, the refund can be released immediately—otherwise, we must await their decision.
Team Customer Service
Superb service
Superb service , exactly as described and arrived on time
Will use this company again
23 January 2026
Unprompted review
Reply from brixiamoto.com
Thank you for the great feedback! We're glad everything went smoothly and look forward to serving you again.
Team Customer Service
Flawless service
Arrived within 10 days of ordering and had around 17 tracking updates as regards to progress of shipping. Very impressive
23 January 2026
Unprompted review
Reply from brixiamoto.com
Thank you for your feedback! We're glad the delivery was smooth and the tracking updates helpful. See you next time!
Team Customer Service
SUPERB PRODUCT
Barring in mind this product was delivered from italy to england,the exhaust was high grade amd exellent value for money,would highly recomend this seller
20 January 2026
Unprompted review
Reply from brixiamoto.com
Barring in mind this product was delivered from italy to england,the exhaust was high grade amd exellent value for monet,would highly recomend this seller
Qualita e velocita
16 January 2026
Unprompted review
Reply from brixiamoto.com
Grazie per il suo commento! Felici di aver soddisfatto le sue aspettative.
Team Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.