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Best British Pumps on the market!
Magnet Road 56, HA9 7RG, Wembley, United Kingdom
We use BritTherm across our rental properties in Manchester around 20 houses, all fitted last winter. Zero complaints from tenants, bills went slightly down too thanks to lower energy draw. Spot on.
Fitted a BritTherm P3-25/9-130 on a 4 bed semi in Leeds. 160 m² total area. Runs quiet as anything, customer said it’s the first time they can’t hear the pump from downstairs. I’ll be using these again.
Tried BritTherm on a job where budget was a concern. Wasn’t expecting much, but installation was quick, pressure held steady and the motor ran quietly. It’s proven to be a dependable option at a fraction of the price of Grundfos. Will definitely consider using them again.
Reply from BritTherm
Dear Dikkiii,
Thank you for taking the time to share your experience with BritTherm.
We’re genuinely pleased to hear that our product performed reliably and efficiently on your project. It’s always rewarding to know that installation was straightforward, pressure remained stable, and the motor operated quietly — especially when working within budget constraints.
We appreciate your trust in giving us a try and look forward to supporting you again in the future.
Warm regards,
The BritTherm Team
No complaints - mounts easily, runs cool and maintains steady pressure. Worth every penny. Install a lot of them
Reply from BritTherm
Thank you for your review. We're pleased to hear that our product met your expectations and appreciate your support.
Kind regards,
The BritTherm Team
Been shifting britherm pumps for a bit now and gotta say, they’ve smashed it. Got a pump for pretty much any job - heating, hot water, whatever. The lads actually know their stuff and sort you out if there’s any issues. Decent kit, decent margin - can’t complain!
Reply from BritTherm
Thank you for your feedback. We're glad our range and support have met your needs.
Kind regards,
The BritTherm Team
One of their CH pumps was recommended by my local supplier as a much cheaper option to my broken 12yr old Grundfos. The new pump failed after a few weeks and was also very noisy. They did send me a FOC replacement after several phone calls, but that was exactly the same. Interesting that they don’t list a DB rating on their product. I’ve now fitted another Grundfos and all is well. Absolute garbage. Don’t buy them, just pay the extra for peace of mind.
Reply from BritTherm
Dear David,
Thank you for your feedback, and we're sorry to hear that your experience didn’t meet expectations. We truly appreciate you giving BritTherm a try and regret that the outcome was disappointing, despite our effort to provide a free-of-charge replacement.
With a return rate of just 0.003%, we remain confident in the quality and performance of our products. That said, we understand that issues can occasionally arise — sometimes due to site-specific or installation factors, even when installed by experienced professionals.
We’ve passed your comments to our technical team for further review. Should you wish to share more details or discuss the matter directly, we’d be happy to assist.
Kind regards,
The BritTherm Team
I’ve fitted three of their pumps over the last twelve months and haven’t been able to register a single warranty. I’ve filled in the online registration but had no confirmation. So I would avoid this company.
Reply from BritTherm
Dear Steven,
Thank you for your feedback. We’re confident in the clarity and ease of our warranty registration process — every product box includes a QR code, and registration is available on our website and on every product page. A confirmation email is sent immediately after submission.
If for any reason you have not received it in future, please don’t hesitate to call or email us — we’ll be happy to register your products on your behalf.
Kind regards,
The BritTherm Team
Clueless, poor product, even worse service. No one has a clue what is going on, no technical support offered when there was an issue with the installation. I was passed around from person to person on the phone and eventually i was transferred to an eastern European lady who essentially couldn't offer any technical support while i am on the job but was very quick to reassure me she is the 'CEO', where exactly does the 'Brit' in the name come from? utterly useless, stay far away to avoid disappointment
Reply from BritTherm
Dear Brian,
Thank you for your review. We take all feedback seriously, but we must respectfully disagree with the characterisation of both our service and our team.
Our support process is clearly structured, and all calls are handled by knowledgeable staff, with escalation to senior management - including the CEO - when required. Although our technical team always aims to assist as much as possible, certain issues can be site-specific and may not be resolvable remotely or during an active installation.
BritTherm is a British company with UK-based operations, and we are proud of the professionalism and expertise of our team. Diversity within our staff is a strength - not a limitation - and has no bearing on the quality of service we provide.
Should you wish to discuss the matter further in a constructive way, we remain available to assist.
Kind regards,
The BritTherm Team
I would give 0 stars if possible. Heating pump guaranteed by BritTherm failed after just 6 weeks. BritTherm refused to honour it's 3 yr warranty as printed on invoice, despite item being purchased only 6 weeks previously, because the warranty was not registered within 30 days. If the warranty needs to be registered, this should be printed clearly on the invoice along with the 3 year warranty declaration - not on the item box !! The purchase date and invoice should automatically start a warranty period. Furioius .......what a consumer rip off. The failed pump £70 (not refunded or replaced) and a revisit and replacement pump refit (not BritTherm obviously) on Boxing Day , has cost me £200 on the job ! How is that fair ? Brittherm should be ashamed to use the word Brit in it's name. Clearly the requirement to register a warranty within 30 days of purchase or whatever ....is a mechanism that allows companies to get out of their responsibility for supplying inferior goods , as how many people do register goods for warranty? How many companies insist on it ? None ever in my experience.
Reply from BritTherm
Dear Frank,
Thank you for your review. We’re surprised by your comments, as they do not reflect our policies or the experience of our customers.
All BritTherm pumps, including older range - are covered by a 3-year warranty. The requirement to register within 30 days is clearly stated on the product packaging, accompanied by a QR code and direct link to the registration form. This is a standard and transparent industry practice designed to ensure product traceability - not a way to avoid responsibility.
Warranty terms are not printed on invoices because BritTherm does not sell directly to end users. Our products are supplied through merchants and distributors, who issue their own invoices independently of our documentation.
With a return rate of just 0.003%, our products are proven to be reliable and we honour all valid claims. If you are a genuine customer and would like to provide proof of purchase, we are happy to review your case further. However, the situation as described is inconsistent with both our process and product history.
Kind regards,
The BritTherm Team
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