Britishhomesdirect Reviews 

18,629
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 18,187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them beautiful, brilliant, and easy to install. Many highlight the affordable and competitive pricing, often noting that the value is superior to other companies. People also appreciate the straightforward ordering process and the efficient delivery service, which frequently includes helpful drivers, clear communication, and tracking updates. However, some people mentioned experiencing delays with their deliveries, sometimes waiting a few weeks for items to arrive. A few customers also received damaged items or found that their orders were incorrect or had missing parts. Additionally, some reviewers were not happy with the communication regarding delivery updates, finding it difficult to get information or resolve issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the panels as beautiful, sturdy, and... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Reviewers mention positive feedback about price, consistently finding products to be of great value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The panels that arrived are currently looking excellent! Yet to weather them, but really happy with how they look and feel for the price I paid for them. They kindly changed the delivery date when I... See more

Company replied

Rated 5 out of 5 stars

Ordered the premium wall panels in concrete colour & they are absolutely beautiful. Makes the living room feel warm without making it dark. We have panelled just the wall behind the tv & it’s made... See more

Company replied

Rated 5 out of 5 stars

Just had 12 240x60 dark grey slat panels delivered, nicely packaged in 4’s. Friendly driver but the packages are heavy so had to help him carry them into the house. Thankfully he could park right outs... See more

Company replied

Rated 5 out of 5 stars

It was really easy to find what we wanted on the website and place our order. We were a bit sceptical due to the acoustic panels being a lot cheaper than anywhere else but thought we would take a cha... See more

Company replied




Contact info

4.3

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.3

All reviews

(18,629)

18,272 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, I received the items in excellent condition and in the time frame given. Very pleased with my purchase

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I changed my order twice and the team couldn’t be more helpful. Prompt refund and delivery tracking made the whole process seamless. Would definitely recommend.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Great panels

Great panels! Perfect quality, no complaints at all. I bought the cylindrical ones and they are so nice, just add a really cute detail to my TV wall.

Easy to install (bit of no nails glue and nails so I don’t have to hold it whilst it dries. Easy to cut if any overhang which was useful because we found during installation that our ceiling slopes (good old new build quality….) so had to cut the perfect straight top to a weird angle which felt wrong in many ways. Thankfully because of the high quality the cut came out really clean anyway.

Would absolutely buy again from here.

No issues with delivery either. They offered to bring it in for me.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend 👌🏻

Excellent website to navigate and the products are of great quality at a good competitive price.

My order was despatched and delivered quickly and with care.

I would highly recommend British Homes Direct.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. High quality wood acoustic panels that looks great in the living room. Delivery was prompt and on time

1 August 2026
Unprompted review
Rated 4 out of 5 stars

Lovely panels at a great price!

The panels are lovely, good quality, nice colour and not too heavy. We are diy'ers and managed to cut and install these ourselves.

For delivery, you just get given a date, maybe not ideal for some. But the tracking was very accurate. Was able to literally follow the delivery driver.

Unfortunately 2 of the panels we ordered turned up damaged and Im still waiting for customer services to come back to me! We ordered 6 panels. 4 arrived in a box (they were in perfect condition) and 2 just loose. For future orders I would definitely recommend that loose panels are packaged better.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I have bought these wall panels…

I have bought these wall panels recently and they are so easy to put up “ as I have plasterboard walls and there looking a bit worn now I have put these panels over them and they look amazing, I well recommend these

18 July 2026
Unprompted review

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