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British Attire Reviews 685

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TrustScore 5 out of 5

4.9

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of products and the competitive pricing, often finding items at great value. The delivery service is consistently praised for its speed, efficiency, and often free shipping options, with many appreciating the quick dispatch and arrival of their orders. Reviewers also commend the overall service, noting the ease of the ordering process, good communication, and helpful customer interactions. However, some customers experienced issues with initial orders not arriving or receiving incorrect items, though replacements were often sent quickly. A few people also mentioned dissatisfaction with product packaging, leading to items arriving in poor condition, and some found the return process complicated due to outdated address information.

What people talk about most

Product

Consumers find product quality to be excellent, with many praising the 5-star quality of items, their... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the swift dispatch and quick... See more

Service

Reviewers mention positive feedback about service, with many describing it as great, excellent, and even... See more

Price

People report positive experiences with price, often highlighting competitive pricing and good value for... See more

Quality

Customers consistently report high satisfaction with product quality, describing items as 5-star, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sent a link by my friend for trainers. I clicked the link and placed the order in seconds. My confirmation email had missed off the street number so I emailed my full address. They contacted me... See more

Rated 5 out of 5 stars

Jenny went above and beyond to fix an error that was my fault.I wasn't entitled to a refund or exchange but Jenny quickly sorted it without any fuss,the replacement I needed was held over & posted rap... See more

Rated 5 out of 5 stars

Amazing customer service. I ordered the wrong colour of an item and sent an email to them. Despite sending my email out of office hours, I had a reply within minutes asking me to confirm what exactly... See more

Rated 5 out of 5 stars

my initial order sadly never arrived. Another case of a courier company misplacing a parcel! however Georgia at customer service was very quickly on the case and did everything she possibly could to... See more

Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Outerwear Store
  5. Winterwear Store
  6. Women's Clothing Store

Written by the company

Honouring heritage, craftsmanship and design. An exceptional house of brands, blending the classic with contemporary like never before.

Contact info

4.9

Excellent

TrustScore 5 out of 5

685 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Belstaff Men’s Boots

First class service and wonderful item. Well packed and swift shipping. All you can ask.
Continued support from Georgia when the first planned delivery failed and an excellent follow up to conclusion.
I’ll happily recommend and return as a customer in the future. 5*

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Outdoor Family Business

First time buyer but delighted with the sale price of my sandals. Easy website to browse with lots of brands and efficient from ordering to delivery on time. A family run business that deserves our support. Would definitely recommend.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, delivered quicky. Great items. Excellent service all round.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately I got sent the wrong order

Unfortunately I got sent the wrong order
I'm afraid i don't have the order number as I deleted email but I bought a baracuta g9 in mist and they sent me a blue and the next thing was they didn't have the mist in size 46 so they refunded me fully. Was a bit annoying.

2 April 2026
Unprompted review
British Attire logo

Reply from British Attire

Hi Michael,

Thanks for taking the time to leave feedback, and apologies again for the mix-up with your Baracuta G9.

In this case, the jacket arrived to our warehouse direct from the manufacturer with the incorrect barcode, which is how the wrong colour ended up being picked and shipped. It's a rare issue and not one we'd usually expect, but we completely understand the frustration. Unfortunately we'd already sold out of the mist in size 46, and the manufacturer was out of stock too, so a straight swap wasn't possible. The next best option was to get your refund processed quickly, which we did.

We're sorry the experience fell short on this occasion. We'd love for you to shop with us again so we can prove this was a very rare and isolated occurrence.

Kind regards,
British Attire Customer Care

Rated 5 out of 5 stars

Great experience

Love the shoes, quick delivery, great first experience with this company, will definitely use them again.

2 April 2026
Unprompted review

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