Britannia Rescue Reviews 584

Had a policy for many years never needed to call,my daughter was on the policy and changed her car.phoned them to change details
informed by Britannia I have no policy.Told them they take the money each year by automatic renewal,they tried all addresses and vehicles etc no joy no policy was found.Lucky we didn't ever need to use it I thought 🤔.Paid for the cover I needed five months later I get an email stating their taking the money for the auto renewal.so I actually have 2 policies covering the same vehicles phoned and they tell me they won't charge for cancelling one of them as it was their mistake.The customer service chap says he'll send email to those with power to see if he can refund the 5 month period we have 2 policies, but he's not sure if anything can be done.
I can tell you this is also more than an hour of your life you'll never get back

Very happy with Britannia Rescue breakdown service. Very helpful and pleasant to talk to

Excellent service on the hottest day of the year. 45min from making the call to being dropped home. Highly recommend

The lady who answered my breakdown call could not have been more helpful in organising my quick recovery on the M25. She was calm, polite and reassuring.

Àll round excellent service

Outstanding. Really easy to contact when I broke down. Arrived really quickly and rescue agent dealt with everything including contacting nearby garage who promptly replaced my tyre. Very professional and reassuring.

The rescue arrived quickly, fix the problem it’s a flat tire having said that we are in the middle of of nowhere in Skye but he found us and sort the problem. Very knowledgeable about the area and he makes us feel relax his work etiquette so will done 👍 it’s worth 5 star

Home start service: Very prompt, proffesional and extremely helpful. Especially in offering maintenance advice and learning about steps forward in improving vehicle care. Highly recommend Thank You

Well thought out call handling. Helpful operator in a stressed situation.
Good response time.

The staff were really helpful. Whole process ran very smooth and efficient.
We didnt need to wait long for recovery

Friendly, competent staff.

Initial Response was quick. Service agent was then very clear, and estimated time of arrival correctly. Pick up driver was good, respectful of our needs, and delivered us and our vintage car very efficiently to our destination. Great service

A better service than I expected.

Second time yesterday I had to call these for a breakdown and just like the first time the operator on the end of the phone didn’t have a clue what he was on about and his tone of voice was very downgrading. Safe to say I won’t be renewing with you!!

Prompt, helpful service. The problem was quickly identified and resolved.

No fuss call-out procedure. Competence and manner of the agent that attended.

I reported my breakdown problem and help arrived in about 20 minutes, which I thought was pretty good.

Prompt, courteous and expert

I've already said all I need to say, thankyou.