Due to my carelessness damaged the Smart Light indicator for my filter jug. Contacted Customer Care asking how to get a replacement. Received a rapid response from a Customer Care Advisor that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without qu... See more
Company replied
After 4 years of outstanding service, the Memo % indicator on our BRITA jug filter stopped working. I emailed BRITA customer services regarding the problem. I had a reply within an hour or so.... See more
Company replied
The memo on my jug stopped working and I googled where I could get a replacement and was a bit sceptical when a YouTuber mentioned that they contacted Brita and got a new one. I emailed straight away... See more
Company replied
Company details
Written by the company
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Contact info
9 Granville Way, OX26 4JT, Bicester, United Kingdom
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent and friendly customer assistance
Laura provided excellent and friendly service. The lid of my water bottle had broken and all I needed to do was to send a couple of photos and a description of the issue and the new part was dispatched swiftly.
27 July 2026
Unprompted review
Reply from BRITA UK
Hi Alexina
Thank you for your wonderful review.
We're delighted to hear that Laura was able to help and that your replacement part arrived quickly. I'll be sure to share your kind comments with her. Thank you for choosing BRITA 😊
Team BRITACare
Replacement part request
I recently contacted Brita as my Brita Aluna jug spout had broken. They responded quickly and sent a replacement, no charge. Thanks Brita great customer service.
16 July 2026
Unprompted review
Reply from BRITA UK
Hi Guest
Thank you for your kind review. We're delighted to hear that our team was able to help quickly and provide a replacement for your Aluna jug spout.
We really appreciate your feedback and your support of BRITA.
Team BRITACare
Excellent customer support
My 8 L brita jug-s ( 3 yr old ) spigot has issue, i emailed brita custome support. Then replaced nozzle for free even if product was out of warranty. Than you brita for you 10 start support.
24 July 2026
Unprompted review
Reply from BRITA UK
Hi Fsingh
Thank you for your fantastic review. We're delighted to hear that our customer support team was able to help and resolve the issue with your Flow product.
We really appreciate your kind words and are pleased we could assist. Thank you for choosing BRITA and for your "10-star" feedback.
Team BRITACare
Great service
I had a faulty Brita, I raised a ticket and submitted all the details and once I returned the faulty one they delivered a new one in two days! Great service
23 July 2026
Unprompted review
Reply from BRITA UK
Hi Garrett,
Thank you for taking the time to share your experience.
We're delighted to hear that our Customer Care team was able to resolve the matter quickly for you.
Providing a smooth and efficient warranty process is very important to us, so it's great to know that your replacement arrived promptly and that you were pleased with the service you received.
Thank you for choosing BRITA and for your kind feedback.
Best wishes
Team BRITACare
I have a Brita water jug
I have a Brita water jug and it works fine. My contact with them has been positive and I recieved a reply to my question fairly quickly. They explained their situation in a clear and easy way to understand.
24 July 2026
Unprompted review
Reply from BRITA UK
Hi John,
Thank you for taking the time to share your feedback.
We're delighted to hear that you're enjoying your BRITA water jug and that our Customer Care team was able to assist you promptly.
Providing clear, helpful information and excellent service is very important to us, so it's wonderful to know that your experience reflected this.
Thank you for choosing BRITA.
Best wishes
Team BRITACare
Very quick response to a broken jug I…
Very quick response to a broken jug I got. Maxine was the customer service agent who solved the problem and has sent me out a new jug
Brilliant customer service
23 July 2026
Unprompted review
Reply from BRITA UK
Hi Lorna,
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that Maxine was able to resolve the issue with your jug quickly and arrange a replacement for you.
Providing prompt and helpful support is something we take great pride in, so it's wonderful to know that your experience reflected this.
Thank you for choosing BRITA, and we hope you enjoy your new jug!
Best wishes,
Team BRITACare
Replacement indicator
I contacted Brita as the indicator on my glass jug stopped working
I was sent a replacement no charge which was very good
It was delivered promptly
So thank you very much and I think that this Brita jug made of glass is excellent
Excellent customer service and care
28 June 2026
Unprompted review
Reply from BRITA UK
Hi Susan,
Thank you so much for taking the time to leave this wonderful review. We're delighted to hear that your replacement was delivered promptly and that you're enjoying your BRITA Glass Jug. Your kind words about our customer service mean a great deal to us. Thank you for choosing BRITA!
Best wishes
Team BRITACare
The indicator in the lid of my Aluna…
The indicator in the lid of my Aluna jug stopped working after approx 9 months. Contacted Brita and promptly received a reply saying that there was a new indicator on its way free of charge.
Thank you Brita.
20 July 2026
Unprompted review
Reply from BRITA UK
Hello Colin,
Thank you for your lovely feedback. We're pleased to hear that our team was able to resolve the issue quickly and provide a replacement indicator free of charge. We appreciate your support and hope you continue to enjoy using your BRITA Aluna jug. 😊
Best wishes,
Team BRITACare
Lovely team
Absolutely lovely, fast service, and a free indicator for my glass filter jug which I’ve had nearly 2 years and it wasn’t under guarantee, I’m sure I never sent it off. I was expecting to pay so that was a lovely surprise, Thanks Brita team
17 July 2026
Unprompted review
Reply from BRITA UK
Hello Julie,
Thank you for your kind review. We're delighted to hear that you were pleased with the service you received and that the replacement indicator came as a pleasant surprise. Your lovely feedback means a lot to our team. 😊
Best wishes,
Team BRITACare
Amazing experience with customer service
Amazing experience with customer service. Babs was so kind in our interaction, went above and beyond to make sure my issue was handled.
Brita is an amazing product in and of itself but having workers like Babs in customer service just makes the entire thing a 10/10. Would definitely recommend.
17 July 2026
Unprompted review
Reply from BRITA UK
Hi Rabid,
Thank you so much for your wonderful feedback. We're delighted to hear that Babs was able to provide such a positive experience and go above and beyond to help. We'll be sure to share your kind words with her. Thank you for your recommendation and for choosing BRITA - it truly means a lot to us! 😊
Best wishes,
Team BRITACare
Brita memo battery replacement
Brita responded to my query about a replacement battery for my jug within hours and co firmed that a replacement was on its way to me.
They efficiently solved my problem. Excellent!
17 July 2026
Unprompted review
Reply from BRITA UK
Hi Stuart,
Thank you for your review!
We're delighted to hear that our team responded quickly and was able to resolve your issue efficiently.
Thanks for choosing BRITA! 💙
Best wishes
Team BRITACare
Reply from BRITA UK
Hi Michele,
Thank you for your kind feedback, we really appreciate it!
Best wishes,
Team BRITACare
Quality service
Emailed brita customer service for water filter part , actioned in 2 maybe 3 minutes and part dispatched free of charge , more services like this please
16 July 2026
Unprompted review
Reply from BRITA UK
Hi Martin,
Thank you for your lovely feedback!
We're delighted to hear our customer service team was able to help so quickly and get your replacement part dispatched free of charge.
We really appreciate your kind words and support. 💙
Best wishes
Team BRITACare
Easy and quick replacement request.
Easy and quick replacement request.
15 July 2026
Unprompted review
Reply from BRITA UK
Hi Teddy,
Thank you for your review!
We're delighted to hear that your replacement request was handled quickly and easily.
Thank you for choosing BRITA! 💙
Best wishes
Team BRITACare
Outstanding customer care
Outstanding customer care. I reached out to Brita regarding spare parts for my XL jug, and they immediately dispatched them free of charge. My jug is now back to full working order. I am incredibly impressed by their seamless service and active commitment to reducing waste.
11 July 2026
Unprompted review
Reply from BRITA UK
Hi Mayo,
Thank you for your fantastic feedback!
We're thrilled to hear that our Customer Care team could help get your XL jug back up and running.
Thank you for choosing BRITA! 💙
Best wishes
Team BRITACare
Excellent customer service from Maxine…
Excellent customer service from Maxine who personally looked into a replacement jug and had it all sorted out the same day - delighted!
14 July 2026
Unprompted review
Reply from BRITA UK
Hi Lucy,
Thank you for your wonderful feedback!
We're delighted to hear that Maxine was able to assist you and arrange a replacement jug so quickly.
We'll be sure to pass your kind comments on to her.
Thank you for choosing BRITA! 💙
Best wishes
Team BRITACare
Customer service was great
Customer service was great, after part of my Brita water essential jug broke the process of contacting them and getting a replacement part under my warranty was easy.
14 July 2026
Unprompted review
Reply from BRITA UK
Hi James - Thomas
Thank you for your kind review.
We're delighted to hear that our Customer Care team was able to assist you and that obtaining a replacement part under your warranty was a smooth and straightforward process.
Thank you for choosing BRITA! 💙
Best wishes
Team BRITACare
Prompt replacement memo indicator
I needed to replace the battery for my Brita filter usage indicator know as a memo.
After looking on line I was thrilled to hear that the unit could be replaced by Brita free of charge. I sent a contact us request and within a matter of hours a replacement was on its way. The expectation they set was a few days.
I also asked a question about how the indicator works in terms of duration or amount of water filtered. I received a very helpful explanation. Exceptional customer service. Thank you to Maxine, Laura and the team.
13 July 2026
Unprompted review
Reply from BRITA UK
Hi Kaza,
Thank you so much for your wonderful review!
We're delighted to hear that your replacement Memo indicator arrived so quickly and that our team could provide the information you needed. At BRITA, we always aim to make things as simple and hassle-free as possible, so it's great to know we met your expectations.
We'll be sure to pass on your kind words to Maxine, Laura and the wider team, they'll be thrilled to hear your feedback.
Thank you for choosing BRITA and for taking the time to share your experience.
Best wishes,
Team BRITACare
Reasonable products... lobotomised customer service
TL;DR: Filter products are good and last a good time but are seriously let down by flawed recycling as well as slapdash, disinterested and tedious customer services.
Now the Long part:
Context: Brita are a plastics company in a world drowning in the stuff. Their environmental obligations are somewhat helped by their filter recycling programme but this is drastically undercut by their other policies...
We've been a customer for some 25 years. Our Marella jug is now 16 years old and still in daily service.
It would look as good as new if it were not for the recently formed splits and cracks in the lid. Plus the timer is now dead as a doornail.
The former makes refilling and cleaning difficult but unfortunately, Brita do not offer to *sell* spares even for models in their current range (like ours).
It is not helped by an obligatory registration system, purportedly for support purposes, but which in reality is a marketing tool.
In other words, before they will even speak with you, they will put you to the time and trouble of registration in the full knowledge that it will not make any difference to your enquiries or support outcomes. Why? Because 'the computer will always say no...'
The upshot is having to suffer fatuous, repetitive responses that demonstrate that they're merely interested in pressing the 'reply to' key.
:-(
10 July 2026
Unprompted review
Reply from BRITA UK
Hi xndr
Thank you for taking the time to share such detailed feedback and for being a loyal BRITA customer for so many years. We are genuinely sorry to hear that your recent experience has left you feeling disappointed.
Firstly, we'd like to thank you for highlighting the longevity of your Marella jug. The fact that it has provided daily service for 16 years is something we are proud of. However, we fully understand your frustration that cracks in the lid and a failed timer have affected its usability, particularly when replacement parts are not readily available.
We appreciate your concerns regarding sustainability. Extending the life of products through repair and replacement components is an important aspect of reducing waste, and we recognise why the lack of spare parts for certain products can feel at odds with environmental objectives.
While we were unable to provide the specific replacement parts requested, we did offer a discount towards the purchase of a new BRITA product as a gesture of goodwill. We appreciate that this may not have been the solution you were hoping for, particularly given your preference to continue using and maintaining your existing jug.
We are also sorry that your interactions with our customer service team did not meet your expectations. We aim to provide helpful, personalised support, and it is disappointing to hear that our responses came across as repetitive and impersonal. Your comments regarding the registration process and support experience have been noted and will be shared with the relevant teams for review.
We value both your long-standing loyalty and your candid feedback. Comments such as yours help us identify areas where we need to improve, particularly around customer support, product longevity, and repairability. Thank you again for taking the time to bring these concerns to our attention.
Team BRITACare
Absolutely brilliant was going to…
Absolutely brilliant was going to throw my jug away because of a broken lid but after doing research I realised my jug was still under warranty. Brita sorted so fast
10 July 2026
Unprompted review
Reply from BRITA UK
Hi Yvonne,
We're delighted to hear that we were able to help and that your warranty claim was resolved quickly.
Thank you for choosing BRITA and for taking the time to share your experience! 💙
Best wishes
Team BRITACare
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