Brightwaterfilters Reviews 

92
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’m very happy with the water filtration system I purchased from this company. The system, including the tap and filters, is excellent quality and works exactly as expected. The water tastes no... See more

Rated 5 out of 5 stars

Water definitely tastes much better after fitting the filter. The replacement cartridges came quickly & are straight forward to swap over so would definitely recommend this set up. Our only problem is... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing stuff. Water is so nice and clean , no chlorine odour, my kids loves it . Got bit confused at the beginning with installation, but after watching videos on Bright Water official we... See more

Rated 5 out of 5 stars

Lovely! It saved me a lot of time on filling up water filter jug everyday. Installation instruction is adequate. Good to come with fitting kit is quite helpful but don't expect it's suitable for all... See more

Company details

  1. Water Filter Supplier

Written by the company

Bright Water Filters is an Eco-friendly family run business. Our product is a 5 stage 3 filters water purification unit. The device is conveniently a one piece integrated waterway board design that prevents any leaks with no secondary pollution. Key features of our water filter would be the simple installation process. Furthermore, it removes limescale, chlorine, any rust or heavy metal particles and all other harmful substances which leaves the user and their family, including pets, with clean, safe and healthy water to drink.


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(92)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We really liked and loved it

We really liked and loved it. It will be delivered two days after we place the order, which is very efficient. After installation, the appearance is high-end, and the drinking faucet is convenient to drink and has no smell. The flushing faucet is very useful for multi-function use. I will introduce my friends to buy it.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I have to say I love this product

I have to say I love this product. Had it for 8 months now and it does help the water. Just changed my first set of cartridges. But the customer service is tremendous. They always reply back even on the weekend and are so very helpful. Impressed.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Ordered January

Ordered January , 6 months already and our family are very happy and thankful from that product . Work very well , and save us alot of money for filters from kettle , coffee machine and regular money for bottled water . We recommend this sistem to all our friends !

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Company With Great Products.

What gem this company is. I wrote asking for some details and within an hour I had had a reply. As they are based fairly close to where I live I asked if I could collect a tap and filter unit and the answer was a very positive 'YES'.
When I arrived, there was a unit for me to look at and it appeared to satisfy all my requirements. I paid for it and took it home.
Installation was very easy, in fact the most difficult part was removing the old set of taps. After tightening up all the water connection, no drips and hot, cold, filtered water and a spray.
I would wholeheartedly recommend this company to anyone looking to update their taps and filtered water supply system.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing product, top notch customer experience

I bought a tap recently from Brighwaters. I got an immediate response as soon as I enquired about the product. Ellen from Brightwaters gave me a complete details about the tap, its compatibility and gave me a good discount. She and the company went above and beyond interacting with my plumber to ensure the product fitment well in advance. The product was shipped on time and it did fit as expected. I would rate the product as excellent and most importantly the customer service with this company was be a top notch and I would recommend purchasing products from Brightwaters without any doubt.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

3 way kitchen tap

We along with our friends ordered 5 3-way taps for our water softeners. Right from the start to end the process was seemless. The staff was really helpful when our friends approached initially and provided us with good discounts. One of the pipes were not working for which they agreed to provide the refund without much of a fuzz. Overall we are really satisfied with the product and service.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

A good water filter set iPlayer

The service i got was really good any slight queries I got my answers straight away. As for the water filter I had to move a few things to fit it which was no problem.
Once fitted after 45 minutes everything was running up really very pleased I highly recommend the company I am happy that I picked onto a good company.
It may sound a lot of money but when I worked it out buying 1litre bottles over the year it would cost me approx £850 as we to use about 30 bottle per week plus you still had to buy water filters for a jug that cost £30 a pack of six and use several over the year
So in the end your saving money with the filter system.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Water Filter – Easy to Install & Great Water Quality!

When our fridge filter stopped working, we needed a reliable replacement, so I started shopping around and inevitably ended up on Amazon. However, after browsing what was on offer, nothing really appealed to me. Given this, I decided to embrace the services of ChatGPT to help narrow down my search – which is how I came across Bright Water Filters.

I purchased the V-3E Under-Sink Bundle, which included a 3-Way Water Tap, in January, and I couldn’t be happier with my decision! The design of the filter unit is impressive, and it’s incredibly user-friendly. Installation was very simple, though being a bit pedantic, I took 1.5 hours to set it up the way I wanted it. The instructions were clear, and everything I needed was included.

The water quality is outstanding! It tastes crisp, clean, and fresh, with no unpleasant odours or aftertastes. I can’t recommend Bright Water Filters enough – this has been a fantastic investment in clean, great-tasting water that the whole family, including our cat, enjoys. Truly a fantastic upgrade and well worth it!

9 March 2025
Unprompted review
Rated 5 out of 5 stars

Great taste and no microplastic

I conducted a thorough search before deciding on which company to choose, and I couldn't have made a better decision than going with Bright Water Filter. The water tastes fantastic! The multiple filters work perfectly, ensuring no more plastic waste or micro-plastics enter my body.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

we bought the water filter with tap in…

we bought the water filter with tap in march was very happy until the colour came off the silver tap we bought , emailed the company advising what happened I then received an email from Ellen who asked us to send pics of tap which I did. I received a prompt response from Ellen who said we will get another tap n old tap would be collected for free. The customer service is excellent and would recommend them. I will using them to buy water refill from .

4 September 2024
Unprompted review
Rated 5 out of 5 stars

The product came much quicker than…

The product came much quicker than anticipated, so that was great. I ordered a new tap, including the filter tap, which I managed to self-install, which after a few bumps (due to amatuer installer) i was able to successfully install. Over time, once the initial cost of the tap and system is swallowed up, then this product will be more cost effective than the water filter subscriptions available and nicer than the filter jugs. I am very happy I made this move

13 December 2024
Unprompted review
Rated 5 out of 5 stars

I ordered this filtration kit following coat effective water purification system for domestic light industrial use

I ordered this kit following reviewing a number of like offerings from the net this product stood out to me as being well made yet simple to install and to replace filters I was not disappointed, they reminded me when change was due without undue pressure bright filters arrived and I fitted the full set in less than 2 minuets. Filters were comparatively priced compared to others I use in chilled hot dispenser I use this system is on my main sink in kitchin it is worth noting that at a later date I can add a chiller to this unit which I will do when my hot cold unit is no longer viable as I do not use its hot function.
Good all round product can total recommend it and as a retired chartered engineer in building services feel fully qualified to do so installed more than 1 year without fault

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Best decision we made installing this…

Best decision we made installing this filtered water tap! I’ve always been fussy about drinking tap water, it usually smells full of chemicals and doesn’t taste right, especially where we live. This filtered water tap made our drinking water perfect, no smell, no taste! We were so happy with it that I bought another one for my parents. Highly recommend!

1 June 2024
Unprompted review
Rated 5 out of 5 stars

This company is a gem

This company is a gem. It’s a relatively small business providing first class service. Ellen answered all my questions promptly, the filter system was delivered promptly and it does exactly as promised. We had some installation issues but that was due to our worktop, nothing to do with the system itself. I can taste the difference in the water so I’m convinced it’ll be having a good affect on our health long term. Thank you very much, I wish we had used you sooner

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. I initially ordered filter only and then decided on a tap as well, this was supplied within a day with no fuss or extra postage costs. Back up on support is super quick too

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Now our coffee tastes better

We have had our water filter for 8 months and are very happy with it.
We also ordered our 1st replacement cartridges which were delivered fast and were incredibly easy to fit.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

I would recommend this company & their bright water filters…

The experience we had with the bright water company was second to none. Our first under sink filter unit unfortunately did not work the small drinking water tap. Our plumber rang them, they replied soon after & sorted out the problem by sending us a completely new filter unit which arrived 2 days later. Ellen kept me informed by email. I’m pleased to say that alls well now & l can’t thank this company enough. Watch their video to see how to install the filter unit & you can’t go wrong. There is much improvement in the taste of the water too. Great service.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Yes This filter system is cost effective…

This filter system is cost effective and has 3 filters which is why I liked it , not only can it filter out metals , it can filter slime , bacteria, bugs and also fluoride which is highly toxic if taken internally, knowing the government is now adding extra fluoride into our tap water is a huge concern .
You will see the difference in your glass . Clear as clear can be this water .
Be careful when you install as my plumber didn’t put the blue clips they provide for each pipe and the waste pipe . After a year it leaked . Ellen is always available to help over the phone and on face time . She is efficient and calls you right back . She can resolve any issue help and advice . A very good customer service .
The filters are not huge and easy to self assemble . You can take it with you to any house incase you leave house you don’t need to leave it behind .
I didn’t change my tap , or use the extra tap ontop my plumber used my own tap for the cold water everywhere and it also stopped all the limescale on my stone sink which used to leave limescale white marks . So I have killed two birds with on stone .
I am ver happy with it .

11 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look