Brightwaterfilters Reviews 

Brightwater was the easiest supplier to choose from, the price was great and the delivery was really quick. The set up was really quick and easy as well, highly recommended company to buy from

I highly recommend Brightwater Filters. Their products are of excellent quality, reliable, and perform exactly as expected. What really sets them apart is their outstanding customer service. The team is always friendly, responsive, and willing to help whenever needed. Any questions or issues are handled promptly and professionally, making the whole experience stress-free. It's reassuring to know that such great support is available after purchase. Thank you, Brightwater Filters, for your excellent products and exceptional service.

Initial tap was faulty at installation. Messaged Ellen who got back to me straight away and organised a replacement. Excellent customer service and the new tap works great. Happy customer

Really good filter package, quick and cheap delivery and well packaged, good comes with the company.
Finally gott round to fitting it today and went really.ly well as neither myself or plumber mate had ever done this before.

Love the taste, love the customer service!

The little tap started leaking a drop here and there, so I contact customer services to buy a 1/4 gland for it. Email response in 20min, solution provided and now just waiting for delivery! All this out of warranty period!

Just got it installed. Nice taste. Lovely and clear.

We were reminded that our water filters would need changing soon. I placed the orders and delivery was swift. Follow-up emails with updates along with pictorial instructions and guidance attachments.

We ordered a replacement tap, as we have just had a new sink fitted, and as we live fairly locally to Brightwater filters it was delivered by hand on the same day. Excellent customer service and I would thoroughly recommend this company.

great communication, helpful advice and service

This company has 5 star customer service. The product is great. I selected it after a lot of research. The initial installation developed a leak. This was done as part of a kitchen remodel so the issue was found a few weeks after the purchase. I tried to call the supplier on their number and also sent an email. The initial call went to voicemail but within an hour the supplier contacted me back both via email and phone. They supplied a replacement tap with express delivery, shared more insights on how to install it and common issues to watch out for. The replacement tap also developed an issue but I can see that it was my builders mistake in what they did. Throughout this diagnosis and resolution the supplier maintained contact, gave helpful suggestions and was fully engaged. My builder fixed the mistake and everything is really great now. The tap is working as expected. I have not experienced such responsive and engaged customer service in quite some time.

This is a great company that I would recommend to all. They certainly deserve my future business. A special thanks to Ellen who handled all of this from the supplier end and was truly exceptional.

Customer services at is very best.
I highly recommend this company as they know how to keep repeat customers very happy, with excellent response time and actively engaging and consistent communication with a few days delivery of my product.
My tap filter spout broke and looked around for a replacement I couldn’t find one and they helped me source one. Obviously with a good price. I was so happy I ordered additional filters.
Thanks again team.

Generally good service from Bright water filters - we've been using our product for over a year now and its very good. We used to have to filter all water going into appliances in our kitchen through a jug - now with the side tap we've removed the filter jug and just use this system. Good instructions - good installation - generally happy.

we have used the tap filter for sometime now and have enjoyed the experience. We had an issue with the tap after several years and the company swiftly resolved the issue after sending an email. Very good customer service.

Fab product and continued customer support. Can’t fault Ellen and the team. Been using for 18 months with no issues and great tasting water

Product advice while picking the correct product was invaluable and friendly.

After install I had questions about installation and Brightwater were very responsive - even though the questions related to how the plumber had installed.

Good products and knowledgeable, helpful support - what more could you ask for.

Definitely recommend!

Quick delivery , the three way tap is just what we needed and although we had a slight problem with the filter unit the support team had replied to me within in minutes and helped to rectify the problem.

I can’t rate the response high enough in these modern times.

Excellent product + customer service!
Received help with an order very quickly, and the filters work very well!

I ordered a tap around 3 years before. Had some trouble during initial months and they advised me how to sort it out. After 3 years now, I had a leak from the tap. Even though my 2 years before warranty was over, they send me a free part for replacement and gave clear instructions on how to do the swap and it worked brilliantly.
The customer care is really amazing. They always come back to you quickly and efficiently for any issues you have.

Bit of a delayed one as I needed to test the system. Bought the entire system including tap back ion November and fitted in December. Works beautifully and Ellen was ever so helpful. Its a nice, neat set up does the job. Very happy with purchase and highly recommended.

We really liked and loved it. It will be delivered two days after we place the order, which is very efficient. After installation, the appearance is high-end, and the drinking faucet is convenient to drink and has no smell. The flushing faucet is very useful for multi-function use. I will introduce my friends to buy it.