Bright!Tax Reviews 

734
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members, noting their genuine professionalism, deep knowledge, and clear communication throughout the complex tax preparation process. Many consumers also appreciate the exceptionally quick response times and the efficient, highly functional online portal designed to make filing stress-free and manageable from anywhere. However, some people mentioned that recent platform updates introduced a confusing new format and made it much harder to get timely support. A few reviewers expressed frustration with increased service prices and ongoing difficulties navigating the updated system compared to their prior experiences.

What people talk about most

Service

People report positive experiences with service, highlighting careful, patient, and thorough staff who... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, responsive, and... See more

Response time

Users describe positive interactions with response time, frequently highlighting that reviewers receive fast... See more

Customer service

Clients share positive opinions on customer service, highlighting that support personnel are very competent... See more

User experience

Reviewers highlight ambiguous aspects of user experience, noting that while some customers found the platform... See more

Reviews shaping this summary

Rated 5 out of 5 stars

US citizens now living in Costa Rica, we highly recommend Bright!Tax. We've relied on the company for four years. Not only are staff careful, patient and thorough, they are compassionate and ful... See more

Company replied

Rated 5 out of 5 stars

I have used Bright!Tax several times. They are always quick to answer, efficient, polite and friendly. They are not the cheapest company on the market, but you are paying for the quality, trustworthin... See more

Company replied

Rated 5 out of 5 stars

Great service, completed my last dual status tax return with Marina, although I have been a customer of BrightTax for many years and helped me through a lot of reporting requirements. Thanks to Marina... See more

Company replied

Rated 5 out of 5 stars

This is my second year working with Luciana and I am very impressed by her customer service. I am a bit of a technophobe and she is always very patient and kind with me. I would highly recommend he... See more

Company replied


Company details

  1. Tax Preparation Service
  2. Accounting Firm
  3. Certified Public Accountant
  4. Tax Advisor
  5. Tax Consultant
  6. Tax Preparation

About Bright!Tax

Written by the company

At Bright!Tax, we focus exclusively on US expat tax – it's all we do.

Our team works one-on-one with you to address your unique needs. So whether you're filing, amending, or catching up on taxes, you're able to connect with a CPA (on day one!) to ask questions & outline a plan that will guarantee your best filing outcomes.

Bright!Tax is loved by Americans living in every country worldwide. Why? We're expats ourselves, so our expertise goes beyond taxes - it's personal. We intimately understand the complications, complexities, and confusion of the US tax system while living abroad. It's become our mission to leave you feeling confident and stress-free, year-over-year.

Don't just survive tax season - thrive. Receive your maximum possible refund, or we'll make up the difference, guaranteed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

734 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(734)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my first year filing my wife's…

This was my first year filing my wife's US taxes after her move to the UK.
Our circumstances are not complicated, but the forms are!
From my first virtual meeting I felt reassured that we were being looked after by professionals who knew what they were doing but were also keen to give a personal service. Every step of the process went as smoothly as I can imagine. I am very happy to have found Bright!Tax and am looking forward to continuing our relationship.

10 June 2024
Rated 4 out of 5 stars

Mostly ok, would recommend, yet improvements are always possible

Its not over yet, but so far so good. The Client Data Base online works well although sometimes the titles are obtuse and dont refer to what is inside. Its now been 3 times that I just get used to adviser 1 when, suddenly Im switched to advisor 2 and now Ive been switched to advisor 3. I definitely get the feeling that the organization is growing ,but a heads up or explanation could help ease the transition. Its unclear to me how deeply my documents were read as it appeared that no one really looked at my French tax return, they just wanted 3 figures that had already been on a form I uploaded months before, so that is a bit puzzling. A telephone call I booked is still a couple of weeks in the future so this could be cleared up at that time, I simply dont know now.

10 June 2024
Bright!Tax logo

Reply from Bright!Tax

Thank you for sharing your experience, Ruth.

We truly value your loyalty over the past decade and appreciate your insights, which are crucial as we strive to continually refine our processes and perfect clients' experiences.

Kindly,
Marina & The Bright!Tax Team

Rated 5 out of 5 stars

Brightly done.

Smooth correspondence and filing. Liked the site and how it was expedited. Expectations were met on pricing and professionalism. They have a repeat customer with me and my spouse. She was pleased as well with great peace of mind and delivered what was promised.

29 April 2024
Rated 5 out of 5 stars

they are great

they are very helpful and have done great work for us!. we have challenging taxes with our situation, so it is fabulous that they are so knowledgable about Ex Pat situations!.

8 June 2024
Rated 5 out of 5 stars

Happy customer

Very happy with BrightTax and their services after 2 years. They’ve simplified taxes for me and educated me so I can understand

7 June 2024
Rated 4 out of 5 stars

Great smooth process

Great smooth process
However my emails were not always answered - I informed them I got COViD & missed a payment date plus asked about a small business idea while living in Canada as a dual citizen regarding taxes & never heard back.
Otherwise just for US taxes - was great.

6 June 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, reasonable rates and knowledgeable accountants. The process is very well organized and the interface is quite intuitive / easy to follow. Unlike other providers, you can easily speak to your CPA without much of a hassle. Reasonable turnaround times as well.

6 June 2024
Rated 5 out of 5 stars

Perfect service for Expats abroad!

This company is excellent, very responsive and knowledgeable about US tax schemes for expats. I have lived abroad for many years in many countries and have always filed my taxes on my own until my circumstances changed, requiring professional help. I cannot recommend them enough. It may seem a bit pricey, but for piece of mind knowing that your taxes are done correctly and submitted without you needing to worry about it, it's worth it!

4 June 2024
Rated 5 out of 5 stars

Highly recommend

My preliminary online meeting with Brianna went very well. She explained everything well and answered all my questions completely. Once we started the process I was in touch with Brianna and also Achilleas by e-mail. They both returned my e-mails promptly, and answered all questions thoroughly. In addition, their platform was very easy to use (uploading documents, etc.).

3 May 2024
Rated 5 out of 5 stars

As always

As always, a painless way to submit my taxes. Quick, thorough and always available for questions. Thank you.

30 May 2024
Rated 5 out of 5 stars

Bright Tax Made it SO EASY and painless…

Bright Tax Made it SO EASY and painless to get me taxes done! They saved me money, too. As a freelance artist and business owner living abroad, taxes are daunting, but it was fast, easy and enjoyable with Bright Tax.

28 May 2024

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