BrightHR Ireland Reviews 

775
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff members for being exceptionally patient, very friendly, and highly knowledgeable during detailed onboarding and training sessions. Users truly appreciate how clear, practical, and thorough the guidance provided by the team is when exploring the various software capabilities and platform features. However, some customers also noted unexpected billing problems, continuous subscription fees for accounts that remained unused, and rigid service policies. A few reviewers experienced frustrating interactions when trying to resolve administrative issues, citing a lack of flexibility and unhelpful customer support responses.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Customer service

Customers consistently note positive experiences with customer service, praising support team members for... See more

User experience

Reviewers highlight positive satisfaction with the user experience, often praising knowledgeable support... See more

Service

Clients share ambiguous opinions on service, with some people expressing deep frustration about ongoing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tomasz at BrightHR has been outstanding. Patient to the last, consistently courteous, friendly, and genuinely committed to helping resolve issues properly, not just rushing through a script. He is alw... See more

Rated 5 out of 5 stars

It was very helpful to review the HR software again with Aaron, who was patient and thorough in responding to all my questions. I hadn’t been utilising the system as effectively as I should have, so g... See more

Rated 5 out of 5 stars

Amy at BrightHR was amazing—she guided me through everything on our elearning onboarding and adding team members, she answered all my questions, and was professional yet easy to talk to. Much appreci... See more

Rated 5 out of 5 stars

I had the pleasure of dealing with Rebecca McNab from BrightHR, and I couldn’t be more impressed with the level of service she provided. From the outset, Rebecca was incredibly helpful, friendly... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

775 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(775)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Had an excellent introduction to…

Had an excellent introduction to Bright HR with Rebecca. She explained the main features and how to use the program and its various functions in a simple and straightforward manner and assured us she would be available for further support as we get more into the program.

Regards
Dermot and Marie, Noviled Lighting

11 December 2024
Unprompted review
Rated 5 out of 5 stars

I hade a video conference with Aaron…

I hade a video conference with Aaron today and I have to say hi explain to me all the steps I sold take to understand tham program to perfection. So I will recommend 100% Aaron and Bright team . Thank you

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Easy to get going

Everything has been so easy with BrightHR so far. I had a great training session with Paula who was friendly, informative and answered all of my questions. Really looking forward to getting starte with the platform.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

My experience with this company was excellent due to their exceptional customer service and attention to detail. From start to finish, the team member was professional, responsive, and went above and beyond to ensure everything met my expectations.

What this company is doing well is creating a seamless experience for their clients, offering both efficiency and personalised support. Their commitment to quality and customer satisfaction truly sets them apart. I highly recommend their services!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Its tricky getting started of your not…

Its tricky getting started if your not to good with technology, however a phone call to bright hr and they will guide you through anything . Nothing seems to be to much for them . Aaron and Simon where very helpful.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

BrightHR & BrightSafe

BrightHR & BrightSafe
We had a online meeting with Aaron to advise on how to use the system. It was very informative and made easy to follow. Aaron was very upbeat and helpful

26 November 2024
Unprompted review
Rated 5 out of 5 stars

introduction to bright

thanks to Paula for introducing me to the bright HR app, she was very patient, giving very clear instruction to help me navigate trough the app.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Bright safe…

Rebecca took us through bright safe online meeting explaining all with patience and allowed us to filter the information at our own pace. The session was very extremely help.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Rebecca from Bright

Rebecca from Bright delivered an outstanding training session today! Her knowledge and expertise were evident from the start, and she made the material both engaging and easy to understand. Rebecca was patient, approachable, and thorough, ensuring all our questions were answered. I left the session feeling confident and well-prepared. Thank you, Rebecca, for your professionalism and for making learning such a positive experience!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly, Aaron guided me through the set up of the Bright safe system with great knowledge and understanding of how it works and how I as a business can get the most out of it. Definitely recommend

21 November 2024
Unprompted review

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