BrightHR Ireland Reviews 

775
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful, friendly, and professional staff members who always take the necessary time to thoroughly explain every feature during onboarding sessions. Many people state how clear, well-structured, and engaging the training actually is, which greatly builds their long-term confidence in navigating the software successfully. Reviewers note that the platform is very valuable for managing daily requirements smoothly without encountering any major stress. Some reviewers were not happy with the customer service experience, pointing out rigid company policies, unexpected ongoing charges, and significant difficulties getting timely assistance.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting top-class support and knowledgeable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful onboarding sessions and... See more

Service

Consumers find service experiences to be mixed, with stark contrasts in opinions. While some reviewers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tomasz at BrightHR has been outstanding. Patient to the last, consistently courteous, friendly, and genuinely committed to helping resolve issues properly, not just rushing through a script. He is alw... See more

Rated 5 out of 5 stars

It was very helpful to review the HR software again with Aaron, who was patient and thorough in responding to all my questions. I hadn’t been utilising the system as effectively as I should have, so g... See more

Rated 5 out of 5 stars

Amy at BrightHR was amazing—she guided me through everything on our elearning onboarding and adding team members, she answered all my questions, and was professional yet easy to talk to. Much appreci... See more

Rated 5 out of 5 stars

I had the pleasure of dealing with Rebecca McNab from BrightHR, and I couldn’t be more impressed with the level of service she provided. From the outset, Rebecca was incredibly helpful, friendly... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

775 reviews

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No recent history of asking for reviews

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4.7

All reviews

(775)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Just finished been set up on…

Just finished been set up on BrightHR/BrightSafe with Amy Byrne. Great service Amy really helped us understand everything that is provided, thank you very much Amy.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Aaron was professional

Aaron was professional, knowledgeable and helpful. He gave me a comprehensive overview of all aspects of the Bright HR software, answered all my questions and made sure that I knew how to access further support if required. I'm confident that it will benefit the business.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I received training from Amy Byrne on Bright HR and Bright Safety, and the session was excellent. She explained everything clearly, was very knowledgeable, and made the systems easy to understand and use. The training was well-structured, engaging, and extremely helpful, and I now feel much more confident using both platforms.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Getting to know My BrightHR Sytem better

It was very helpful to review the HR software again with Aaron, who was patient and thorough in responding to all my questions. I hadn’t been utilising the system as effectively as I should have, so going back into it I really needed a refresher. Aaron was able to clearly direct me to various aspects of the system that I hadn’t been aware of, which was extremely valuable. He was professional and knowledgeable and above all patient!

13 January 2026
Unprompted review
Rated 4 out of 5 stars

BrightHR as a new client

We are new to BrightHR and only learning about it. So far it has been a good experience as the team have been very supportive in helping us understand the system and get up and running. We will need to test it for a few months to give a more informed review, but for now it is very promising.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Amy at BrightHR was great

Amy at BrightHR was great, walked me through everything during our Onboarding Teams call, answered all my questions, very professional and easy to listen to. Thank you

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Tomasz at BrightHR has been outstanding. Patient to the last, consistently courteous, friendly, and genuinely committed to helping resolve issues properly, not just rushing through a script. He is always calm and focused despite complexity and makes everything easy. A real superstar and a credit to BrightHR.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Amy Byrne of Peninsula H&S gave me an…

Amy Byrne of Peninsula H&S gave me an onboarding tuition for BrightSafe, and she was excellent. Amy was knowledgeable, articulate, and clear, addressing all my questions with clarity and dispelling all confusion as she went. Many thanks, Amy.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Refresher Training

Rebecca McNab went through the various features of the Bright HR platform again as we hadn't got to grips with it properly and helped to show us the capabilities of the platform. Rebecca was very helpful with all questions we had.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

A great introduction to Bright HR

A great introduction to Bright HR! Rebecca was extremely knowledgeable, friendly, and approachable. She made the whole experience very engaging and informative, answering all questions clearly and professionally. Highly recommended!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca McNab

I had the pleasure of dealing with Rebecca McNab from BrightHR, and I couldn’t be more impressed with the level of service she provided. From the outset, Rebecca was incredibly helpful, friendly, and knowledgeable. She took the time to understand our needs and provided clear, concise advice that made navigating our HR queries much easier.

Her professionalism and approachable manner made the whole process smooth and stress free. It's clear that Rebecca is passionate about what she does and genuinely cares about supporting her clients.

Thank you, Rebecca, for your excellent support you’re a real asset to the BrightHR team!

Paddy monarch electrical.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Nothing but Spam

I was added to BrightHR through my employer and immediately started receiving daily unsolicited promotional emails from them (vouchers, deals, etc.). There is no option to opt out of these marketing messages. My email address was shared without my consent, and BrightHR misuses it to send spam unrelated to HR functions.

This is unacceptable behavior from a company handling employee data. HR software should focus on workplace management, not flooding users with unwanted marketing.

26 September 2025
Unprompted review

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