There seems to be no answer when requesting a replacement for a faulty night light...I have now written to them 3 times and have still not received a reply. Very odd customer service, unfortunately.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We originally bought a personalised light as a gift for our Granddaughter. It was stunning, so much better than expected. Offering a wonderful glow to her room, perfect for her bedtime routine. Be... See more
Lovely product, just as advertised, very prompt delivery. Was annoyed to be charged a shipping cost when the offer said free shipping so I've contacted the company. If they don't sort it I'll have t... See more
I’ve placed two separate orders with Brighter Made and couldn’t be happier with both of them. Both lots of parents to who the gifts were given to were very pleased and impressed with the workmanship... See more
Company details
Written by the company
BrighterMade™ Personalized Night Lights. Transform your child’s room into a magical dreamland that’s filled with restful slumbers and a whole lot of love! Let our personalized night light lull your child to sleep
Contact info
Netherlands
- brightermade.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic light
Fantastic light - just amazing. Great service in every way.
One product was as expected
One product was as expected. The other one was completly dismantled with no solution to fix it. Exposed wires, parts fallen apart, missing parts.
Product as described
Product as described, delivery made before the expected time frame and lots of delivery updates
Lovely product
Lovely product. No fuss purchase.
Exceptionally well packaged
Fast dispatch product is stunning
Fast dispatch product is stunning. Shipping great until it got to the uk then had a nightmare trying to receive from courier as they are the worst courier ever
Really fast delivery
Really fast delivery, good communication, fast response on questions asked
Was easy to place order
Was easy to place order. Time from ordering to deliver was quick. Very happy with product. My daughter is going to love her personalised nightlight.
No wall plug/10 day shipping time
10 day shipping time
Most important this night light comes with a very short USB cord, not a wall plug so it cannot be plugged into a wall. Did not see this information on their website! Now I need to go buy a plug and extension cord to go along with this gift which will look pretty tacky!
Beautifully packaged night light
Beautifully packaged night light. The personalisation is perfect. Can’t wait to gift it to my niece. It looks amazing when plugged in. Only saw this company on Facebook but so happy I ordered from them.
Thank you.
Pretty lamp so happy with it😊
Great service and a lovely product. Looking forward to giving it to my niece for Christmas.
Highly recommend
Very easy to order and pay, very reasonable delivery (within 7 days from memory) and the product was lovely, very happy with my purchase as a gift for a friend’s daughter.
Nice Looking Night Light!! Can't wait to see it in My Granddaughter's Nursery!!
The ordering process was easy. It looks exactly like the product shown in the advertisement.
The only thing is on My end... My Daughter and Her Husband decided to change the Spelling of Her name so I have to order another one....
Thanks!
Really disappointed with the lack of service from this company.
I purchased 2 nightlights for my Daughters which I absolutely love. Just recently the LED base on both lights have stopped working. I have emailed the Customer Services team twice now and still have not received a response.
Considering these are not meant to be throw away items, I expected them to last longer than 10 months. Really disappointed with the lack of service from this company.
Amazing delighted x
Sadly my order never arrived
Sadly my order never arrived, even though I received and email saying that my order had arrived.
I also emailed the same day and the day after and never received a response.
Beautiful
A little bit smaller than i thought but very nice. I ordered 2, one for my baby and one for my friend. Shipping was faster that it said on the order. Very nice
No response
I received my light in good time but there was a few issues with it. I sent A message through the website, a message on instagram and an e mail. This was 3 weeks ago and still I haven’t received a response!
I bought this as a present for my…
I bought this as a present for my granddaughter. The parents were super excited and surprised. The quality was beautiful. The ordering process was easy and was delivered timely.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








