Brighterly Reviews 

970
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 550 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being exceptionally patient, highly engaging, and truly dedicated to helping young children significantly improve their core academic skills. Parents note that the personalized one-on-one sessions make lessons genuinely fun, successfully build student confidence, and easily fit into busy family schedules. Some reviewers were not happy with occasional scheduling issues, communication gaps, and unpunctual teachers failing to show up on time. Additionally, a number of consumers experienced distinct communication difficulties regarding unclear English pronunciation during their online lessons.

What people talk about most

Staff

Customers had positive experiences with staff, frequently expressing appreciation for tutors who are patient,... See more

User experience

Consumers find user experience to be positive, highlighting professional, patient, and engaging tutors who... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the knowledgeable... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with how tutors help children... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m very happy with the progress my daughter has made with her ELA tutor, Zaphanta. She has improved so much, from decoding words to reading more confidently. I’m truly grateful for Zaphanta’s patienc... See more

Rated 5 out of 5 stars

One on one tutoring . Did an assessment and have taken steps to allow the CJ to go back and relearn missed steps and strengthen weaknesses. Has given our grandson self confidence which is lacking du... See more

Rated 5 out of 5 stars

Our tutor is fantastic, she has a way to correct my daughter that does not make her feel ashamed. My daughter is highly engaged throughout the entire time. And I really think it is making a difference... See more

Rated 5 out of 5 stars

I love that the lesson was fun for my son. Even when he got an answer wrong, the instructor helped him review and come up with the correct answer on his own so he understood the problem.


Company details

  1. Educational Institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–12.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

970 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(970)

552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Teacher Mark Shane Cinco is amazing!

I enjoy how Mark keeps my daughter engaged the entire session by giving her brain breaks and telling her to repeat the math concepts back to him. I also like how he encourages her to take notes and to look back to what she wrote when answering questions.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

It was a great experience for my child

It was a great experience for my child, even I would like her to take notes and write down the instructions given by the teacher but she took the class as fun and the teacher understood the assignment. She did much better on ELA. Thank you !

4 November 2025
Unprompted review
Rated 3 out of 5 stars

There’s not a lot of available…

There’s not a lot of available schedule. Then we get cancellations and not able to reschedule due to limited schedule.

18 May 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Glenna,
Thank you for your feedback!

We're sorry to hear that you've had difficulty finding suitable lesson times and rescheduling classes.

Sometimes a tutor's availability may change, and we understand how frustrating that can be when you're trying to maintain a consistent learning schedule. Please know that we're here to help. We have many wonderful tutors on our team, and we'd be happy to find another great match with availability that better fits your family's schedule.

Please reach out to our Customer Care team, and we'll do our best to arrange everything for you as quickly as possible.

WhatsApp +1 (725) 227-8660,
Text +1 (909) 655-5569,
Email parentcare@brighterly.com

Best regards,
Brighterly Team

Rated 5 out of 5 stars

Excellent math course

Excellent math course! My daughter learned so much and became more confident in math. The teacher was kind, patient, and made learning fun. We’re very happy with her progress and highly recommend this course to other families. Thank you for everything!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Experience

This was exactly what I was looking for. The teacher was very professional and engaged with the student. However, the price is slightly high. I would like sign up if a get a good discount.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

My son has improved so much

My son has improved so much his math is so good and his reading and he’s so excited every time he has class he tells me he enjoys everything and he said that he tries his best to do his homework

1 July 2026
Unprompted review
Rated 3 out of 5 stars

I don’t like the demo

I don’t like the demo, for 30 minutes only solve the 4 problems with ratio and proportions, need more faster and increase efficiency during this 45 minute lesson. Also the teacher from Philippines and money offers is make me move from this school. Thanks for time and free lesson

30 June 2026
Unprompted review
Rated 3 out of 5 stars

Late and sleepy

The lessons had been great for the last two weeks, since my daughter started. Today, the tutor was 15minutes late and then kept falling asleep during the first 15-20min. My daughter said she was very uncomfortable because the tutor kept dozing off when things got quiet. I assume the tutor is in a different time zone than we are but half the lesson was lost due to tardiness and sleep. Hoping the next session goes better. I will definitely be present for that one.

30 June 2026
Unprompted review

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