Brighterly Reviews 

959
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being highly engaging, patient, and dedicated to helping children build confidence, overcome difficulties, and improve their academic skills. Parents also appreciate the flexible scheduling options and fun, interactive activities that make learning enjoyable and convenient for busy families at home. However, some people mentioned frustrating issues with scheduling and support, noting that tutors occasionally missed sessions, arrived late, or faced communication hurdles. A few other people also felt that language barriers and thick accents made it somewhat difficult to fully understand the lesson concepts.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that teachers are very engaging, patient, and able to... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that tutors are patient, engaging,... See more

Service

Customers consistently note positive experiences with service, frequently praising knowledgeable tutors,... See more

Product

Users describe positive interactions with product, noting that fun math games and activities help children... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love brighterly, the teachers are very engaging and try to meet the students where they are. I like how we have a meeting to discuss what is working and what's not and how we can help the child to... See more

Rated 5 out of 5 stars

I had a great experience with Kristina! She was very kind, patient, and helpful with rescheduling a lesson. She made the whole process quick and easy and answered all my questions. I really appreciate... See more

Rated 5 out of 5 stars

Our tutor is fantastic, she has a way to correct my daughter that does not make her feel ashamed. My daughter is highly engaged throughout the entire time. And I really think it is making a difference... See more

Rated 5 out of 5 stars

I love that the lesson was fun for my son. Even when he got an answer wrong, the instructor helped him review and come up with the correct answer on his own so he understood the problem.


Company details

  1. Educational Institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–12.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

959 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(959)

541 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extraordinary

The supervisor reached out to me and helped craft an affordable plan. I was eager for my daughter to have a tutor over the summer, and thanks to their support, it became possible.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

My son hasn’t had a lesson all month

My son hasn’t had a lesson all month and half if last month ! It’s not fair and your payments are made on time! I would like a new tutor before my card is charged again!

9 July 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Chelsey,

Thank you for sharing your feedback, and we're truly sorry for the experience you've had!

Unfortunately, your previous tutor experienced a series of unexpected emergencies, which led to the canceled lessons. While emergencies can happen, we know this doesn't make the situation any less frustrating for you or your son.

We've already arranged a new tutor for your family, and we sincerely hope the new tutor will bring back the consistency and positive learning experience your son deserves.

If you have any concerns along the way, please reach out to us - we'll be here to make sure everything goes as smoothly as possible.

Best regards,
Brighterly Team

Rated 4 out of 5 stars

BEWARE OF PRICING

When I signed my daughter up I thought I was paying for a year but come to find out that the price is monthly which was disappointing because my daughter loved the tutoring and customer service is amazing and they will work with and the tutors are great also.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience.

I had a very disappointing experience.

Canceling the subscription is nearly impossible. Even after requesting to cancel, they continued charging my card.

My teacher frequently had internet connection issues, which took time away from my lessons. That lost time was never made up.

Another teacher used lesson time to pressure me into purchasing additional subscriptions instead of teaching. The missed lesson time was never compensated either.

On top of that, they constantly contacted me by text, phone, and email—more than five times—which became excessive and disruptive, making it difficult to focus on my work.

I would not recommend this service.

7 July 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Svetlana,
Thank you for sharing your experience!

We're truly sorry that your time with Brighterly left you feeling this way. Reading about the difficulties you faced - from the cancellation process and lesson interruptions to the amount of communication you received - is genuinely upsetting, and this is not the experience we want our families to have.

We're especially concerned by your comment that lesson time was used to discuss additional subscriptions. Lessons should be focused on learning, and we'd like to better understand what happened. The same goes for the technical issues you experienced during lessons.

We also understand that, after everything you've been through, receiving repeated calls, messages, and emails only added to your frustration. We're sorry for that.

We understand that this experience has already been overwhelming, and the last thing we want is to add to your frustration. However, if you feel comfortable sharing the details of your case with us directly, we would truly appreciate the opportunity to review everything carefully and make sure your concerns are fully addressed. Your feedback helps us improve, and we'd be grateful for the chance to learn from your experience:

WhatsApp: +1 (725) 227-8660
Text: +1 (909) 655-5569
Email: parentcare@brighterly.com

Best regards,
Brighterly Team

Rated 5 out of 5 stars

Teacher Mark Shane Cinco is amazing!

I enjoy how Mark keeps my daughter engaged the entire session by giving her brain breaks and telling her to repeat the math concepts back to him. I also like how he encourages her to take notes and to look back to what she wrote when answering questions.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

It was a great experience for my child

It was a great experience for my child, even I would like her to take notes and write down the instructions given by the teacher but she took the class as fun and the teacher understood the assignment. She did much better on ELA. Thank you !

4 November 2025
Unprompted review
Rated 3 out of 5 stars

There’s not a lot of available…

There’s not a lot of available schedule. Then we get cancellations and not able to reschedule due to limited schedule.

18 May 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Glenna,
Thank you for your feedback!

We're sorry to hear that you've had difficulty finding suitable lesson times and rescheduling classes.

Sometimes a tutor's availability may change, and we understand how frustrating that can be when you're trying to maintain a consistent learning schedule. Please know that we're here to help. We have many wonderful tutors on our team, and we'd be happy to find another great match with availability that better fits your family's schedule.

Please reach out to our Customer Care team, and we'll do our best to arrange everything for you as quickly as possible.

WhatsApp +1 (725) 227-8660,
Text +1 (909) 655-5569,
Email parentcare@brighterly.com

Best regards,
Brighterly Team

Rated 5 out of 5 stars

Excellent math course

Excellent math course! My daughter learned so much and became more confident in math. The teacher was kind, patient, and made learning fun. We’re very happy with her progress and highly recommend this course to other families. Thank you for everything!

3 July 2026
Unprompted review

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