My first order for a cycling jersey was cancelled by Bright the following day. The charge did not appear on my credit card. My emails questioning why went unanswered. I ordered it again, and my cre... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order with Bright cycling online as it was time for a new set of glasses. Ordering and payment was quick however delivery to Barcelona was extraordinary fast. The package arrived very... See more
This i an update to a previous review: No, I don't have my sunglasses yet. It's 110 days and counting. The original shipment was actually cancelled in May. This week, after complaining yet... See more
Company replied
Do not order from them. Order two pairs of sunglasses that took 70 days after shipping to be delivered. Took 36 days from the day they arrived in the US to be delivered, even after clearing custom... See more
Company replied
Company details
Contact info
Sheridan, United States
- (470)2840704
- info@brightcyclingstore.com
- brightcycling.co.uk
1.7
Bad
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not buying here again.
Cycle glasses were advertised on Facebook at a very good price. I ordered some but they never arrived, after contacting them they produced a tracking number and said they had been delivered. Tracking shows they were sent to the wrong address, rejected and returned to sender. Any further enquiries from me have gone unanswered. Won't be shopping with them again.
In response to the reply, as above it was rejected at the wrong address back in May, it was then sent to an address in Hayes, I assume your depot. That is all clear in the actual tracking history.
11 September 2019
Unprompted review
Reply from Bright Cycling
Hello Andrew
I just checked and do see your item was marked as delivered. I can't speak on Royal Mail but I know we have had a minor issue with the USPS lately marking orders delivered roughly ~1 day before they actually are. I think it's something to meet quota, can't confirm though.
Please keep an eye out for your package today as there is a strong chance that it will be delivered the next day based on what I have seen with the USPS.
Also you could contact your local post office as it may be available for pickup if they did not deliver it. Have you tried contacting your local post office? I will paste your tracking information below for reference.
https://www.royalmail.com/track-your-item#/tracking-results/2D0314480000000129AB5
Tracking no. 2D0314480000000129AB5
Your item was delivered on 03-05-2019.
Service used:
Royal Mail Parcels
Updated on: Friday 03 May
10:40am
Delivered by
Inverurie DO
Please if you need help with anything at all reach out to us at info@brightcycling.co.uk or our 24/7 live chat here: https://www.brightcycling.co.uk/pages/contact-us
Thank you,
Bright Cycling
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.