I took my Cello into Bridgewood and Neitzert for a new bridge and asked what else might make it sound better. Gary fitted an Akusticus tailpiece and a carbon endpin unit as well as gluing various poi... See more
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I took my Cello into Bridgewood and Neitzert for a new bridge and asked what else might make it sound better. Gary fitted an Akusticus tailpiece and a carbon endpin unit as well as gluing various poi... See more
Company replied
Really fast service and it's the most beautiful bow! Looks fantastic and it has ice balance and the sound so far on a modern instrument is good but hoping to get a baroque cello soon.
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Bridgewood & Neitzert have set me up with two beautiful Baroque cellos over the last five years. The latest old instrument they have returned from its modern set-up giving me exactly what I’d hoped fo... See more
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Bridgewood and Neitzert were quick to respond to my query about string gauges and choosing the most appropriate strings for baroque playing. The information sent on this was really informative. The o... See more
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Written by the company
Founded in 1982 we are recognised as one of the UK’s leading violin dealers, restorers, and makers offering a complete service to all string players from students to professionals, running a large-scale repair and restoration workshop operating to the most exacting and precise standards.
Whether modern, classical or baroque our expertise and knowledge have served musicians in achieving optimal sound, cared for by gifted craftsmen/musicians.
Visit our website for more information146 Stoke Newington Church Street, N16 0JU, London, United Kingdom
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Bridgewood & Neitzert are always my first choice for buying lute strings - they provide an excellent service with expert advice available when needed.
Item available on Bridgewood & Neitzert when unavailable elsewhere. Despatched quickly.
Excellent service!
Quick delivery of online orders, and when I phone with sometimes ignorant questions I've always had genuinely helpful replies.
Great customer service (I've been a repeat customer for years) -- a reliable source for Gamut Tricolore violin strings. And, they are nice people!
My rosin order arrived promptly and intact, owing to the careful packaging. Thank you for taking care with this order.
Staff made contact to ensure I appreciated the timescale for delivery, which then arrived in perfect condition and ontime.
Terrible service. Paid for next day. Order not here after 10 days. No communication from customer services. Abominable. Disgrace.

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