I took my Cello into Bridgewood and Neitzert for a new bridge and asked what else might make it sound better. Gary fitted an Akusticus tailpiece and a carbon endpin unit as well as gluing various poi... See more
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Really fast service and it's the most beautiful bow! Looks fantastic and it has ice balance and the sound so far on a modern instrument is good but hoping to get a baroque cello soon.
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Bridgewood & Neitzert have set me up with two beautiful Baroque cellos over the last five years. The latest old instrument they have returned from its modern set-up giving me exactly what I’d hoped fo... See more
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Bridgewood and Neitzert were quick to respond to my query about string gauges and choosing the most appropriate strings for baroque playing. The information sent on this was really informative. The o... See more
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Company details
- Musical Instrument Store
- Musical Instrument Manufacturer
- Musical Instrument Rental Service
- Musical Instrument Repair Shop
- Used Musical Instrument Store
- Violin Shop
About Bridgewood & Neitzert
Written by the company
Founded in 1982 we are recognised as one of the UK’s leading violin dealers, restorers, and makers offering a complete service to all string players from students to professionals, running a large-scale repair and restoration workshop operating to the most exacting and precise standards.
Whether modern, classical or baroque our expertise and knowledge have served musicians in achieving optimal sound, cared for by gifted craftsmen/musicians.
Visit our website for more informationContact info
146 Stoke Newington Church Street, N16 0JU, London, United Kingdom
- 020 7249 9398
- enquiries@bridgewoodandneitzert.london
- bridgewoodandneitzert.london
4.8
Excellent
382 reviews
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Replied to 100% of negative reviews
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Always good prompt service
12 September 2026
It was quick
25 August 2026
Efficient and prompt
16 August 2026
Outstanding customer service for violin string order
Within minutes of my online order I got a phone call to discuss alternatives for an unavailable violin string which then arrived the next working day for reasonable postage cost. Outstanding responsiveness and customer service!
15 August 2026
Reply from Bridgewood & Neitzert
Thank you so much for the lovely review! We're delighted the quick phone call about the alternative string worked out well for you, and that it reached you so promptly. Making sure customers get the right string, sorted quickly, is exactly what we aim for, so it's wonderful to hear it made a difference. Thanks again for choosing Bridgewood & Neitzert, and we hope to help with your string needs again soon!
Excellent produce and service
Really fast service and it's the most beautiful bow! Looks fantastic and it has ice balance and the sound so far on a modern instrument is good but hoping to get a baroque cello soon.
6 August 2026
Reply from Bridgewood & Neitzert
Dear CJ,
Thank you very much for your excellent review. We are delighted to hear that you are so pleased with your new bow, both for its appearance and its balance and sound on your modern instrument.
We have a good selection of baroque cellos currently available and would be very pleased to assist you should you decide to begin your search.
With best wishes,
The Bridgewood & Neitzert Team
This is the first time I have purchased…
This is the first time I have purchased from this company and it won’t be the last. Great price for a high end item and there was such a personal touch to the service I received. The item had been carefully and thoughtfully packed and delivered without a hitch. Couldn’t be happier. Thank you.
20 July 2026
Reply from Bridgewood & Neitzert
Dear Miss Wyllie, We are immensely grateful for your kind words and for choosing Bridgewood & Neitzert for your first purchase. It is wonderful to hear that you were pleased with both the value of your item and the personal service you received. Our team takes great pride in ensuring every instrument, whether it is a fine violin for sale or a cherished cello, is packed with the utmost care for its journey. We are delighted that your delivery was seamless and that you are happy with your experience. We look forward to the opportunity of serving you again in the future. Sincerely, The Bridgewood & Neitzert Team
Reply from Bridgewood & Neitzert
Hi Fiona,
Thank you so much for the lovely review and five stars! We're delighted to hear you've been happy with how responsive we've been, and even more so that your strings are ringing out beautifully. That's exactly what we like to hear.
Do give us a shout whenever you need anything else. Happy playing!
Warm regards,
The team at Bridgewood & Neitzert
Fast delivery service & great product
Fast delivery service, product as ordered - perfectly packaged. Superb all round.
13 June 2026
Excellent.
Very rapid, exactly as ordered (double bass mute), and in excellent condition. Thank you.
31 May 2026
Received my order within two days of…
Received my order within two days of ordering.
Prompt service.
28 April 2026
Reply from Bridgewood & Neitzert
Dear Mr. Knight, We are most grateful for your excellent review. It is gratifying to learn that your order was delivered with the promptness and efficiency we strive to provide for every client. Your satisfaction is paramount to us here at Bridgewood & Neitzert. We trust that you will be delighted with your purchase and look forward to the opportunity of serving you again in the future. Sincerely, The Bridgewood & Neitzert Team
Ordered some nylgut chantrelle strings…
Ordered some nylgut chantrelle strings for my hurdy gurdy. They arrived promptly and were cheaper than the company I have used in the past. I will be using them for strings from now on.
30 April 2026
Reply from Bridgewood & Neitzert
Thank you for the great feedback! We’re really pleased everything arrived just as expected. If there’s ever anything else you need, we’re always here to help. Best wishes, Bridgewood & Neitzert
Highly recommended
Bridgewood and Neitzert were quick to respond to my query about string gauges and choosing the most appropriate strings for baroque playing. The information sent on this was really informative.
The order came the next day which was great as living in the far west of Cornwall is not always my experience with next day delivery. Thank you!
20 April 2026
Reply from Bridgewood & Neitzert
Thank you so much, Hilary, we really appreciate your kind words!
We’re glad the advice on string gauges was helpful for your baroque setup, and it’s great to hear the delivery reached you so quickly down in Cornwall. We know that’s not always a given!
If you ever need further guidance or would like to try other options, we’re always happy to help.
Very best wishes,
Bridgewood & Neitzert
Delivered as promised!
15 April 2026
Reply from Bridgewood & Neitzert
Thank you for the great feedback!
We’re really pleased everything arrived just as expected. If there’s ever anything else you need, we’re always here to help.
Best wishes,
Bridgewood & Neitzert
Reply from Bridgewood & Neitzert
Here’s a friendly reply that matches the tone:
Thank you very much, John!
We’re delighted to hear you found the website easy to use and that everything arrived quickly. It’s great to know you’re pleased with the quality too.
If we can help with anything else, just let us know.
Best wishes,
Bridgewood & Neitzert
Reply from Bridgewood & Neitzert
Thank you, Nichola! We really appreciate your kind words and continued support. It’s lovely to hear that you’re pleased with our online service — we aim to make every order smooth and speedy!
I was lucky enough to discover…
I was lucky enough to discover Bridgewood and Neitzhert on a Saturday stroll through Stoke Newington, and what a fortuitous discovery that turned out to be as a few weeks later I decided to pick up my violin and play it again after a 20 year break. I couldn’t even remember what the open strings were supposed to be tuned to so that’s how much I had forgotten. My violin turned out to need extensive repairs which I hadn’t realised. I came into the store to re-hair my bow and value the violin, but the shop team immediately saw that the violin also needed to be glued. Whilst with the luthier, they also discovered that the neck was twisted which meant the violin was unplayable. Gary Bridgewood advised for me to fix this issue rather than buy a new violin from the store, as although extensive, the repair would restore my violin back to its original and perhaps even better sound. He was right! My violin now sounds amazing and I am absolutely delighted with the result. The shop team were so helpful with all of my enquiries, helped me select a bow, and chinrest and were so patient and knowledgeable with all of my questions. I’ve had a really great experience and highly recommend Bridgewood and Neitzhert for their expertise, professionalism, and honest advice.
9 March 2026
Unprompted review
Reply from Bridgewood & Neitzert
Dear Lisa, Thank you for taking the time to share your wonderful experience with us. We are absolutely delighted to hear that your fortuitous discovery of our violin shop led to such a positive outcome for you and your instrument. It is immensely rewarding to know that our team's expertise, professionalism, and honest advice contributed to restoring your violin to its full potential after a twenty-year break. We take great pride in our restoration work, and stories like yours, where an instrument is brought back to life to sound amazing, are precisely why we are so passionate about what we do. We are pleased that our staff could assist you patiently and knowledgeably with all your enquiries, from the extensive violin repair to selecting the right bow and chinrest. Your high recommendation means a great deal to us. We look forward to assisting you again in the future.
Dimensions were not stated of the chin…
Dimensions were not stated of the chin pad so it is inadequately sized. The illustration did not show the pad in use.
17 February 2026
Reply from Bridgewood & Neitzert
Dear John,
Thank you for taking the time to share your feedback. We’re sorry to hear that the Gelrest pad didn’t meet your expectations. The fit can indeed vary slightly depending on the specific Guarneri-style chinrest model, and we’re always happy to provide more detailed dimensions or photos upon request to help ensure the best match.
As a gesture of goodwill and to thank you for bringing this to our attention, we’d like to offer you a 10% discount on any future order with us.
We hope this helps to improve your impression of our service and, if you feel it’s appropriate, we would really appreciate it if you might consider revising your rating to reflect your updated experience.
Best wishes
Gary Bridgewood
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