Bridges Estate Agent Reviews 

245
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and friendly, ensuring that every single step of the housing journey is handled smoothly. Consumers also appreciate the prompt responses and consistent updates provided throughout the process, which significantly reduce the usual stress of moving. Some reviewers were not happy with communication issues, specifically noting delayed updates and a complete lack of proactive support during their transactions. A few other people also felt that certain interactions were unprofessional, describing difficult experiences and unhelpful responses from personnel when resolving problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally professional, helpful,... See more

Service

People report positive experiences with service, noting that staff members are exceptionally helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

Response time

Reviewers mention positive feedback about response time, highlighting that consumers experienced fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Had a really great experience working with Bridges Estate Agents. The whole team was professional and efficient throughout, but I have to give a special shoutout to Matt Parsons — top lad!... See more

Rated 5 out of 5 stars

After using 2 other estate agents, Bridges (Hook) managed to book more appointments within the first 10 days than the previous agents put together! The sale process has been long but Kathy has been i... See more

Rated 5 out of 5 stars

I cannot rate Hayley enough, she’s been an absolute godsend throughout the whole experience. Always happy and helpful, nothing was too much trouble, always dealt with any worries immediately. She’s an... See more

Rated 5 out of 5 stars

Would highly recommend. Steve, Ben & Hayley were fantastic. Hayley you are awesome, thank you for chasing the chain for us and keeping everything moving, you’re a legend. Everything from start to f... See more


Company details

  1. Real Estate Agency

Written by the company

Bridges: Independent Local Letting & Estate Agents: Successfully selling, renting & valuing properties since 1991: Aldershot, Ash Vale, Farnborough, Farnham, Frimley, Fleet, Camberley, Hook and Basingstoke.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(245)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service

This is my first time dealing with an agency for renting a property and I am blown away with the level of service I have received from Leah. Leah is extremely polite and friendly and the process has been dealt with very efficiently. Leah explained everything clearly and helped me secure a property very quickly, which is amazing!

15 April 2023
Unprompted review
Rated 5 out of 5 stars

Bridges - A+++

The whole team at Bridges have been fantastic in guiding us through the entire process. Special thanks to Rob and Jade for their excellent customer service.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Sold through Bridges ash Vale and they…

Sold through Bridges ash Vale and they were brilliant start to finish. Got us full asking price on our second viewing , way exceeding our expectations!! Ben is really nice to deal with, what I liked most about Ben is he was always a phonecall away and kept me updated even on his days off !! Would thoroughly reccomend Bridges

22 July 2022
Unprompted review
Rated 5 out of 5 stars

I can't recommend Bridges highly enough

I can't recommend Bridges highly enough. They made a very difficult situation of selling a loved ones house, so much easier. They were responsive, quick to action and in constant communication (but not too much). From the initial discussions with Alfie Borszcz right through to the viewings, offers and legals with Katherine Ellis, they have been truly brilliant. I was dreading this process but Alfie and in particular Kathy made it so smooth.
I can't actually believe we are at the end of the journey with the house sold and completed in 3 months. Thank you so much.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Bridges have let my flat for me several times now over a few years. I have always found them to be helpful, professional and courteous.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding

The perseverance, skill set & vast experience portrayed by Bridges has once again delivered an outstanding result. Well done and thank you. Edward Wellington / Wellington Estates

24 March 2023
Unprompted review
Rated 5 out of 5 stars

I am so glad that I chose Bridges…

I am so glad that I chose Bridges Estate Agents in Farnham to sell my property. I found the staff extremely professional, considerate and friendly in every way. The help they gave through a number of problems was first class and sometimes they took over and dealt with some completely. I even had telephone calls and emails on weekends and evenings in order to keep me updated on progress. Thank you so much to all the staff at Bridges for your friendly and professional service in what can be a very stressful time. I would recommend you to anyone looking for top class treatment.

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Service, Great Team

We recently sold our family home in Aldershot with the Bridges team, we were extremely happy with the service, price achieved and attention to detail throughout the process. Would strongly recommend using the Bridges Team

29 March 2023
Unprompted review
Rated 5 out of 5 stars

10/10 Recommend

Bridges Estate Agents Lettings have made my property search journey stress free, I was very impressed with the level of service from the whole team. From starting with an awful experience with other local agents, Bridges soon turned my experience into a positive one.
Due to having quite a wide search area, Sean and the Aldershot team, Mitch and the Camberley team and Dean and the Farnborough team listened to our needs and were very quick and knowledgeable to tell us of any new instructions coming to the market. This was so helpful as we did have a deadline to met.
A special thank you to Callum, who helped us find a property that suited all our needs and as you can imagine we had many questions, but Callum was always very efficient in answering them.
Also a massive thank you to Hannah Kirby and Claire Ing who took over after my offer was accepted, I honestly could not have done it without them. They were fantastic and went above and beyond for us.
We are now 2 weeks into moving into our new home and we couldn't be happier. Property management have been a great support with our onward journey.
Overall a super service from start to finish and would highly recommend to anyone that's looking to rent or buy.

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and very knowledgable and…

Friendly, very knowledgable and trustworthy advice.
I did not end up buying a property but my experience with the Bridges team was excellent. They set themselves apart from the extremely disappointing experience I went through with other agents in the area.

25 February 2023
Unprompted review
Rated 5 out of 5 stars

A positive experience

A professional estate agents with knowledgeable, reliable and friendly staff who went the extra mile to get us the best possible outcome on the sale of our property.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

5 stars for Bridges Estate Agent Basingstoke

I would like to give my special Thank to my agent , John Duffy for being so patience and helpful and squeezing time for me to view the property, even though the appointments to view the property was fully booked. Even now, he has been actively, helping and making sure the deal is processed smoothly. Words are not enough to say, for how thankful I am to you John. Thank you so so much for your hard work.

Bridges Estate Agents (Basingstoke) staff has been very helpful, kind and proactive since Day 1, I spoke with them, when I told them I am looking for a house to buy.

I would also like to thank Gerard Egan (Ged) who showed me the property with patience and arranging the time to view the property again, in such short notice. Thank you so much for being very efficient and understanding my situation. I will always remember your good sense of humour. Thank you ever so much for being so humble and
approachable and always providing good news whenever I speak with you.

Last but not the least, I would like to Thank Alexandra Weston ( Alex), without whom all of the process wouldn't have, ever been possible. If it was not for Alex, I would never had come across this property. The first person I spoke in Bridges estate agent was her. Like they say " First impression is the last impression", she really made sure the clients are happy with the service provided by Bridges.

Overall, John, Ged and Alex has been really helpful, kind and approachable. I would like to take this platform to thank my 3 musketeers and also all the staffs involved in it so far. I would recommend Bridges estate agent to everyone. They are the next rising estate agent of South West England.

17 February 2023
Unprompted review

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