Breville Reviews 12,246

Customer service was very helpful and provided a solution.

The customer support people were great. They were very knowledgeable and helpful. Your call service needs some work. I tried using your call back system with limited success, I did receive a call back several hours later but was unable to take the call. I was able to get through two days later, and that was not without issues. Hoping the replacement machine is without problems and not damaged in shipment again.

Very helpful and knowledgeable on how to fix the issue!

The process was quick and easy to follow, with clear guidance at every step. While it was initially challenging to connect to Breville due to high call volumes and long hold times, the resolution itself was straightforward, and my representative was thorough and helpful throughout.

Customer service helped me order the milk sensor kit for so I could repair my Bambino Plus. The price was less than other vendors, payment was easy and it shipped quickly. Your customer service is the best!

Deserved 5 stars for excellent communication and helped me resolve my issue.

FIRST YOU DEMAND TO CREAT CASE NUMBER ON YOUR WEBSITE. I DID, R104957934
THEN YOU DO NOT ADDRESS THE PROBLEM AT ALL. THEN YOU CLOSE THE CASE IMMEDIATELY BECAUSE AND REFERED ME TO SUPPORT PHONE NUMBER WHICH NOBODY PICKS UP. ON HOLD FOR 45 MIN, WITH TIME TO AGENT GROWING FORM 20, TO 25 MIN AND NEVER GETTING REDUCED. WAS FORCED TO HANG UP. HORRIBLE.

CHAT THE SAME - 50TH IN QUE???

CAN BREVILLE GET THEIR ACT TOGATHER???

I WILL NOT PURCHASE ANY MORE BREVILLE PRODUCTS!!!!

She went above and beyond to help me with my microwave that wasnt working.

I was repeatedly asked for info that I had already included in the initial opening of the case (e.g., description of problem, model and serial number), under the implicit threat that if I didn't respond quickly enough the case would be closed. After more than a week of going back and forth, I was essentially told none of that mattered because my unit was out of warranty. So I got two years of use out of one of the most expensive microwave ovens on the market. My question about having it repaired at my own expense has gone unanswered.

Have to admit the “on hold” times are too long but the products and customer service are outstanding

Great customer service!

My question was answered quickly and was able to complete my setup of my new toaster oven easily.

I spent over a month fighting with different people about getting my issue resolved. I didn't receive call backs when I was supposed to and it took weeks to get back in touch with someone. It finally got resolved, but I lost thousands of dollars in revenue due to the delay. Now I get a joke of a reply about things not warranted and what they can offer. I didn’t ask for anything, I was also not offered anything. The customer service for this company is extremely disappointing, especially after spending so much on machines. I would never recommend this brand or using their customer service for anything. WHAT A JOKE!

Victor Bailey is an absolute G-d send when it comes to help with Breville espresso machines. He has been an absolute pleasure to speak to and he has given me immeasurable advice. I highly recommend his service

Useless office workers hang up on you because they canno understand you
While I have MND, 84?yrs have almost all small aplyances from zbreville.
Replied to 10 dumb quotations while I have paid
4th June
So stick it where it fits ignoring on line rude people

We had to send the air fry oven in for Service. The customer service and return process were easy and quick. Upon return of the Appliance, we continued to experience problems. The customer service agent was very helpful. We shipped it back and received a new one within five days. Appreciate the quick and comprehensive service.

The staff is not very understanding and reasonable to access my problem. They just simple fixed my concern by using a typical AI answer and insisted I have no right to question the manufacturing quality issue since my warranty has just expired. I think that is very unprofessional when Breville image is about quality. But it has been proven is not. Very disappointed but what can I say. The customer team just shoo me off and tell me there is no management body i can refer my concern too. Very very unprofessional

Excellent customer support. The team was lovely to talk to, they listened, very polite and actioned a timely response to my request. I couldn’t ask for more.

Helpful patient and well educated advice - couldn’t ask for better

excellent customer service. Best of any company we've called for help with an appliance. Very capable, knowledgeable and pleasant to work with. The very best of customer service!!