Brentacre Insurance Reviews 

Effective and efficient as always.
Great service.

I can only go on my experience of getting insurance through the online form and telephone call centre as a new customer. I haven’t had any experience of claims, and hopefully never will.

The online form feels a bit of a waste of time. You essentially have to speak to someone at the call centre to buy insurance through this company. Both my partner and I had mixed experiences with the people we spoke to. One person, who I believe was called Reece, spoke to both my partner and I and was not only helpful in getting a quote sorted but also helped in defining what various terms meant and how it applied to us (buying camper van insurance). An asset to the team and worth the praise. I had to call back to make the payment because I couldn’t find my credit card and I wanted to check a few details. I called back to speak to someone I believe was called Aaron. It was the most unhelpful combative experience I’ve had in a fair while - he said my quote didn’t exist and I was required to do a new quote. I work in a hospital and taking time out of my day to do the earlier quote was difficult enough. I asked him to speak to the person I spoke to earlier (Reece) to find the quote. He seemed really angry that I was asking him to do this. He went away, and came back after discovering the missing quote. No apology. He continued to complete the purchase, and even then it wasn’t a pleasant interaction. I did start to worry that this same aggressive attitude was a reflection of the company, and whether the IT system was so poor it could just lose quotes, which made me a bit nervous to go ahead with the policy. I came home to tell my partner my experience and he said he had had the exact same experience the day before with someone who was so aggressive that my partner just gave up on the quote. Thanks to Reece we did still buy the policy, but the other person we spoke to nearly made us change our minds.

Ive been insuring my vehicles with Brentacre for as long as I can remember now and nothing is ever too much for the staff there, always go that extra mile to assure you the best cover for the right price!

I have been with Brentacre for over 10 years now, they are always very helpful and easy to contact when needed. I have just insured my second van with them as well.

Have my Abarth insured with them and they have been amazing. Being able to email them to add modifications on is amazing.

Always good service and price from Brentacre - highly recommend.

These have been brilliant to deal with from day one from submitting paperwork to quick replies when submitting modifications. If you are buying a Transporter or already have one then I would highly reccomend them.

Incredible service, very nice people with a personal service.

Brentacre make insurance easy & at a great rate. Best quotes by miles. Straightforward & no waiting on hold for hours! Highly recommend!

I have been with Brentacre for ten years now, they are great for insuring modified cars at a fair price and very easy to deal with.

Uncomplicated
Insurance from friendly folks.
Would recommend them.

Competitive prices and more importantly very easy to deal with, especially a lady called Emily L who went above and beyond to help a very stubborn and awkward customer

Six thousand pound cheaper than the next cheapest. Not a joke, callam provided excellent customer service. Much love to the team!

Waste of time don't be fooled by good reviews.(THE RESPONSE 😂SUCK YOURSELF)

Absolutely tremendous to deal with. Nice to speak to someone who took the time to go through the quote and various details with me. I e-mailed the various documents straight away and their response was instant. Many thanks for such a positive and pleasant experience.

Absolutely brilliant, been with them for years now and excellent service. Best of all no problems at all if you have a mishap which is great to know. Just changed motor AND kept the old one so had to sort out extra insurance. No problem at all to the helpful guy on the phone and at a great price for the two !

Helpfull staff

I have used Brentacre for some years now and have found them to be excellent especially in communication.

Been with Brentacre Insurance for a number of years now, always great members of their staff that are really easy to deal with. Competitively priced for insuring my modified van.

Great service and speedily done.