Just into my 3rd week, no side effects to speak of yet. Hoping it remains. Recommended by a good friend. What stinks is my insurance company required a higher BMI than I have to cover some of the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Brello for awhile. Their packaging and tracking is great. You receive everything you need to be successful on your health journey. I will say since the company has grown conversatio... See more
Company replied
The process from start to finish was easy and legitimate. Due care was taken to ensure medical necessity, and the time frames from start to finish was fast. Delivery was prompt and with professionally... See more
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I lost 60 pounds in 10 months and I couldn't have accomplished my goal without Brello. They are reasonably priced and their product absolutely did what they said it would. The process of getting sta... See more
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Company details
Written by the company
Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.
Contact info
United States
- info@brellohealth.com
- brellohealth.com
4.2
Great
4K reviews
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I find that you don’t really respond to emails well
I find that you don’t really respond to emails in a timely manner. I have sent three emails stating that I have reached my goal and I needed to know what to do now.
Yet I haven’t gotten a response.
What you do right is you listen to your people. I think you genuinely do try to help. I think your website could be improved by making it more interactive .
24 June 2026
Reply from Brello Health
Thank you for contacting us. I sincerely apologize for the delayed response.💜
We are currently managing a high volume of inquiries; however, please be assured that your concern is very important to us. I regret any inconvenience the wait may have caused.
At your convenience, please give us a call so we can assist you with your account and answer any questions you may have.
📞 You can reach us at 1-888-BRELLO-1 (888-273-5561) during our business hours: Monday - Friday 8am - 5pm CST.
Our team is ready to assist you. Thank you for being a valued member of the Brello community. We look forward to speaking with you soon!
Semiglutide is NOT same strength as Wegovy
I was on Wegovy 2.4 for two years and had total success. I was ready to titrate down; but, then my insurance stopped paying for it. I've been on Brello Health's semiglutide for a few months (50 units a week/highest dose) and I've gained 10 pounds. My food noise is roaring. I want to drink alcohol again. I've gained weight. It is DEFINITELY not the same strength as Wegovy.
All I wanted to do was maintain my weight. Not gain weight. I've continued to eat well and exercise.
Customer service is deplorable. The Patient Portal does not work for me: I have started chats on my account and was totally ignored. I called customer support, and they sent me to clinical assistance. Clinical assistance sent me back to customer support. No one helped me. I was told to pay extra and switch to Trezepitide. I can’t use Trezepitide, it makes me sick. I just want the same strength of Wegovy 2.4. Brello Health is misleading.
I called the pharmacy and they told me they couldn't have messed up with the compounded formula and that it is what it is.
I’m going to cancel my subscription. I’m either going to find a better compounding pharmacy or pay for Wegovy.
Unfortunately, I’ve sent several friends to Brello Health and I’m totally embarrassed.
29 July 2026
Unprompted review
Reply from Brello Health
Thank you for sharing such detailed and honest feedback about your recent experience. We are truly sorry to hear about the significant challenges you've faced, especially after having such success with your previous treatment.
We understand your frustration and disappointment regarding the perceived difference in medication strength, the weight gain, and the return of food noise. It's also disheartening to learn about the difficulties you encountered with customer service and the patient portal, as well as the unhelpful back-and-forth between departments. We recognize how frustrating it must be to feel unheard and unsupported, particularly when you were seeking to maintain your health.
We appreciate you bringing these serious concerns to our attention, including your experience with the pharmacy and your decision to cancel your subscription. We also understand your embarrassment about recommending us to friends, and we sincerely apologize for that. Your feedback is invaluable as we continuously strive to improve our services and products.
A few times that I have had to reach…
A few times I have had to reach out to Brello through chat my experience has been top-tier! Everyone I have dealt with has been truly wonderful. They let you know that you do matter and they make sure that they take care of you and even after they do, they still reach out to you just to make sure there’s nothing else that they can do for you. It’s honestly the best customer service I have ever received.
27 July 2026
Unprompted review
Reply from Brello Health
Thank you so much for sharing your wonderful feedback! We're absolutely thrilled to hear that your interactions with our team have been consistently top-tier. It means a lot to know that you feel valued and well-cared for, and that our follow-ups make a positive difference. Providing the best possible customer service is truly our goal, and we're so glad to have achieved that for you.
Amazing customer service
Amazing customer service, delivery and any adjustments to orders.
28 July 2026
Unprompted review
Reply from Brello Health
Thank you for your wonderful feedback! We are so pleased to hear that you've had such a positive experience with our customer service, delivery, and order adjustments. We truly appreciate you taking the time to share your thoughts.
I got my medication
30 June 2026
Reply from Brello Health
We are pleased to know that you received your medication. We hope it meets your needs.
My experience is that they do not…listen or care
My experience is that they do not listen about dosage at intake. Are looking for a way to have you schedule additional appointments, for a fee, to change dosage. For a new patient this was super frustrating. I have been on Zepbound and it gives no wiggle room to figure out or adjust your dose without paying more. Doctors are supposed to work with their patient. Guess you get what you pay for.
28 July 2026
Unprompted review
Reply from Brello Health
We sincerely apologize for the frustration you experienced regarding dosage adjustments during your intake process. We understand how important it is to feel heard and to have flexibility in managing your treatment, especially as a new patient. We regret that our current process for dosage changes created an additional burden and did not meet your expectations for how doctors should work with their patients. Your feedback is invaluable as we continuously strive to improve our patient experience.
Reply from Brello Health
Thank you so much for your wonderful review! We're delighted to hear that our communication made your experience a positive one and that everything was explained clearly. We truly appreciate you taking the time to share your feedback and thank you for choosing Brello!
Reply from Brello Health
Thank you so much for your kind words, Robb! We're so glad to hear you had a great experience with us. We truly appreciate you taking the time to leave a review, and we're grateful to have you as part of the Brello community. Thank you for your support!
Customer service was fantastic
Customer service was fantastic! They were very responsive to my request and it was such a pleasurable experience. My requested was completed in minutes!
17 July 2026
Unprompted review
Reply from Brello Health
Thank you so much for sharing your wonderful experience! We're absolutely thrilled to hear that our customer service was fantastic and that we were able to respond to your request so quickly. It's truly a pleasure to know you had such a positive experience with us.
Weight loss journey
Quick service, help me with weight loss. Price was best I could find.
27 July 2026
Unprompted review
Reply from Brello Health
We are so happy to hear that our service has helped you on your weight loss journey and that you found our pricing to be the best!
Very pleasant experience!
20 June 2026
Reply from Brello Health
Thank you so much for your kind words! We're delighted to hear you had a very pleasant experience. It was our pleasure to assist you, and we truly appreciate your feedback. We look forward to serving you again in the future!
Signing up was easy
Signing up was easy. Supplies delivered quickly. Started March 26 and have lost 37 lbs so far. Minimal side effects. Only problem - app is glitchy. Haven't been able to put it to any use.
25 July 2026
Unprompted review
Reply from Brello Health
We are so glad to hear about your progress and the quick delivery of your supplies! We sincerely regret that our app has been glitchy for you. We are actively working to improve its functionality.
I ended up hospitalised for…
I ended up hospitalised for pancreatitis and high liver enzymes caused by Brello. Just so you’re aware that it can happen to you too.
10 May 2026
Unprompted review
Reply from Brello Health
Dear Sari,
Thank you for bringing this matter to our attention.
At Brello Health, we are committed to addressing matters promptly and professionally and want to assure you that we taken these concerns seriously.
When concerns are raised regarding a medication experience, we work to ensure those concerns are routed through the appropriate channels for review. We take reports of this nature seriously and have escalated the specific concerns to the appropriate healthcare provider and 503a compounding pharmacy for further review.
We’d really like to take a closer look at your experience and help point you in the right direction. To protect your privacy & discuss the specifics of your account securely, a member of our team will be reaching out directly through the contact information on file so we can better understand your concerns and connect you with the appropriate resources. Because your health information is sensitive, we want to ensure this matter is handled through our secure internal channels rather than a public forum.
Respectfully,
Great experience!
I've had a great experience with Brello Health. They always respond quickly to my emails and the medication is shipped quickly. They also give a generous amount of medication in the vials, as I usually have more medication left over at the time of my next renewal. Also, they allow you to adjust your subscription payments, which I love because sometimes I'm facing a financial dilemma. I have referred several people to Brello because I'm so pleased with their service!
20 July 2026
Unprompted review
Reply from Brello Health
Thank you so much for sharing your experience 💛
We’re absolutely thrilled to hear that your journey with Brello Health has been so positive! It’s wonderful to know that our quick email responses, efficient medication shipping, and generous vial amounts have contributed to your satisfaction. We're also delighted that our flexible subscription payments have been helpful during financial dilemmas. Your trust and willingness to refer others mean the world to us! 😊💜
We did have some missed communication issues
We did have some miss communication, however a supervisor addressed the issue and completed the necessary follow up needed.
I would recommend Brello Health as One of the best weight loss medical services out there.
They are a trusted part of my weight loss journey, and their medical staff are professional, caring and prompt with your needs. Thank you again.
22 July 2026
Unprompted review
Reply from Brello Health
We truly appreciate you taking the time to share your experience. It's great to hear that our team was able to address the miscommunication and provide the necessary follow-up.
We're so glad to be a trusted part of your weight loss journey and that you find our medical staff professional, caring, and prompt. Thank you for your wonderful recommendation!
It’s great!
23 June 2026
Reply from Brello Health
Thank you for your 5-star review! We truly appreciate your support and are grateful to be part of your wellness journey.
I love it
I love it , but they stop shipping to Washington 🥲 now
I’m looking for some other company .
10 December 2025
Unprompted review
Reply from Brello Health
We appreciate your kind words and are truly sorry to hear about the shipping changes impacting your experience. We understand your frustration.
The BEST!!!!!!
20 July 2026
Unprompted review
Reply from Brello Health
We truly appreciate you taking the time to share your positive experience. Your support means a great deal to our team, and we're grateful to have the opportunity to be part of your wellness journey. Thank you for choosing us!
Reply from Brello Health
We're so happy to hear you love Brello! We appreciate your positive feedback.
Excellent customer service
Excellent customer service! Responded and resolved within 24 hours of request.
8 July 2026
Unprompted review
Reply from Brello Health
Thank you for your wonderful feedback! We're so happy to hear that our team was able to respond and resolve your request so quickly. We truly appreciate you sharing your positive experience!
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