Breathelio Reviews 

1,253
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the device very helpful for curbing cravings, making it much easier to manage the daily transition and successfully maintain the habit of quitting smoking or vaping. People frequently appreciate the straightforward design, everyday ease of use, and the pleasant mint and cinnamon flavors available. Some people were dissatisfied with significant delivery delays, long waiting times, and missing items in their packages upon arrival. Additionally, a few reviewers noted that certain replacement cores felt tasteless, completely dry, or failed to fit securely inside the device tube.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many praising it as a game changer that successfully... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are satisfied with the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the product is lightweight,... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praise quick shipping times... See more

Order

People report mixed experiences with order, reflecting a high level of disagreement among consumers. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Hi, so far the experience is good i liked the cinnamon spice, cold turkey & minty magic cores. for improvement please ad a seal to one end of the cores so it doesn't drop and a stick or any other dev... See more

Company replied

Rated 2 out of 5 stars

I can understand the idea of it but having tried the “cold turkey” flavor and now using the mango and berry flavours, the lack of taste and same feeling on your thought is very noticeable. I would... See more

Company replied

Rated 5 out of 5 stars

I purchased this for my son who has tried multiple things to try and quit smoking…he did want to use toxic medication and we stumbled across this and thought its worth a try. He’s very happy with th... See more

Company replied

Rated 5 out of 5 stars

The shipping was faster than estimated, the pricing beats competitors by far. The simple wooden Lio is well made and pleasent to use. After years of trying, the Lio is the First Thing that consistentl... See more

Company replied


Company details

Written by the company

At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(1,253)

247 reviews in the last 12 months

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Rated 5 out of 5 stars

Helps me focus at my desk

Helps me focus at my desk. Mint flavour is really fresh.

15 August 2025
Unprompted review
Breathelio logo

Reply from Breathelio

So glad to hear that! 🌿✨ The mint flavor really does give that fresh boost, perfect for staying focused while you work. 💛🙌

Rated 1 out of 5 stars

Terrible device, terrible money back policy

As someone who vapes heavily, this did absolutely nothing for me. It didn’t help me quit at all. Then when I came to get my money back as part of the free trial, they asked me to send back the used item that I’ve already had in my mouth to the Netherlands via a convoluted process… terrible customer service. Terrible device that does nothing.

4 August 2025
Unprompted review
Breathelio logo

Reply from Breathelio

I'm very sorry to hear about your experience. 😔
Our 30-day trial is designed to genuinely help people quit, and returning the product is simply part of our process to ensure fairness. We understand it can feel inconvenient, and we're here to guide you step-by-step through the return so it's as smooth as possible. Please email support@breathelio.com, and we'll assist you right away to resolve this.

Rated 1 out of 5 stars

Haven’t received the order yet

Haven’t received the order yet. After numerous attempts to get an update, I was told to take it up with the couriers. Surely you should be assisting with this.
Order placed on the 26th of July and the last tracking entry date is 26th of July.
Feels like this a scam

18 August 2025
Breathelio logo

Reply from Breathelio

I'm very sorry for the delay. According to the tracking information, your package has been delivered. If you haven’t received it, please contact us so we can resolve this together.

Rated 1 out of 5 stars

Terrible Customer Service

Placed my order almost 1 week ago, received my items 2 days later, only to realize I’ve been sent the wrong order (2 devices, none of which I ordered and no pods) I reached out to them the same day, it took them 2 days to reply asking for photos of the order received to allow them to fix the issue, it’s now 3 days later and I’ve had no reply from them. Poor customer service wouldn’t recommend

16 August 2025
Unprompted review
Breathelio logo

Reply from Breathelio

I'm very sorry for the mistake and the delay in communication. If the correct package hasn’t been delivered yet, we will make this right for you immediately. Please check your email so we can resolve this together.

Rated 5 out of 5 stars

I'm using the second version and i find…

I'm using the second version and i find it a bit expensive but it does help with reducing the need to smoke without replacing it with any kind of nicotine addiction. I am now 17 days without smoking and it helps during the moments when smoking was a habit (e.g. just getting home after a stressful workday).

Orange and razzy berry are very enjoyable, the rest of the flavors were a bit disappointing for me. The build quality feels great and breathing through it does not give a dry throat/mouth like vaping does.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

I'm now on week 3 of not touching a…

I'm now on week 3 of not touching a vape. After releasing I've now vaped for 11 years, since I was 14, I decided to ditch it. This pipe isn't spectacular flavour. Some flavours are stronger than others. But the familiar hand to mouth has been incredibly beneficial for me. Cinnamon is my favourite flavour, even though I don't really like cinnamon in real life.

12 August 2025
Unprompted review
Rated 4 out of 5 stars

Excellent product

Excellent product — haven’t smoked since I bought it (10 years a smoker). Would be great if the pull were stronger, more cigarette-like. I use it heavily so the cores don’t last long. Shipping took a bit.

12 August 2025
Unprompted review
Rated 4 out of 5 stars

Good so far

Lio is helping the cravings definitely but the cores could maybe last a bit longer in future.

Also, I have the Gen 2 Lio and the magnet could be slightly stronger as the wooden section slides off too easily, especially if it’s in a pocket or in the pouch it comes with.

12 August 2025
Unprompted review
Rated 3 out of 5 stars

The product is good

The product is good. But the customer service experience is bad. They dont reply to messages on time plus the delivery time mentioned is wrong. It say it will delivered next day but it took almost 3 days and while following up on the delivery there was no response. If your team can have good customer service then youll can make a lot of difference. Best of luck.

7 August 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your feedback! We're happy to hear you like the product, but we're very sorry about the delay and lack of communication. 🙏

Rated 1 out of 5 stars

The shipment is out for delivery since…

The shipment is out for delivery since 5th Aug and i still did not receive it

5 August 2025
Breathelio logo

Reply from Breathelio

According to the tracking information, your package has been delivered. If you haven’t received it, please contact us so we can resolve this together.

Rated 4 out of 5 stars

It's good but if you can make other…

It's good but if you can make other flavours with some plants or other...
Orange flavours taste abit to much chemical.
But it's really good otherwise and that will help me a lots to stop smoking

25 July 2025
Unprompted review
Rated 5 out of 5 stars

It has stopped me vaping...cant bear…

It has stopped me vaping...cant bear the thought of inhaling vapes again. This is a great product although only the minty and cinnamon cores work for me the fruity ones don't help.
My only negative is price of cores and the fact they can fall out the bottom end

11 August 2025
Unprompted review
Rated 4 out of 5 stars

Everyone Deserves a 2nd Chance

This my 2nd order from Breathlio. The original model( journey pack(I think?), didn’t work for me.
I reached out to them explaining the reasons I believed it hadn’t been successful,Rather than look for my money back, however I said I’d like to try the updated model (V2). They kindly offered me 25% of my next purchase & I availed!
It arrived last Tuesday Aug 5th ( a week later than scheduled) not on Jul 29th as promised. This is the only reason they didn’t get 5 ⭐️
V2 addresses all the issues I had with the previous model. I’m sure with Willpower & V2 I will break up with my Vape!

10 August 2025
Unprompted review

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