Brampton Picture Framing Reviews 89

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I recently ordered a set of custom mounts with backing boards. Really pleased with the service. The mounts were precision cut to my specified dimensions, competively priced and delivered in a prompt... See more

Rated 5 out of 5 stars

Searched the web for a picture mount supplier and came across Brampton. Their prices were very competitive, I could say one of the lowest I found for what I wanted. I contacted them and spoke to a... See more

Rated 5 out of 5 stars

Fabulous personalised service from start to finish! We wanted shaped custom mounts for 3 pieces of artwork. We had lots of time to discuss options, how we wanted them to look and what we could expect... See more

Rated 5 out of 5 stars

We have been using Brampton for nearly 3 years for bulk orders of mounts. They are a great company, and when issues arise, their customer service team are always very prompt to respond in a positive a... See more

Company details

  1. Picture Frame Shop
  2. Art Supply Store

Written by the company

Family-run business, based in Chesterfield, Derbyshire offering UK-wide delivery of picture mounts, frames, glazing & DIY framing supplies online, and a Fine Art Trade Guild Certified framing service in store.


Contact info

4.8

Excellent

TrustScore 5 out of 5

89 reviews

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Rated 5 out of 5 stars

Best framers I have ever used

I have used Brampton Framing 8 or 9 times now, and would not now go anywhere else. After a lifetime of using high street framers, I can confidently say Brampton are a higher quality, have a greater range of frames, and are better value for money than all the others. This is particularly true if you are ordering museum quality mounts and glass, for which their prices are extraordinarily good.

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Top tier framing company

Top tier framing company. Somehow this company has managed to make custom frames with a fast turnaround, good prices, and high quality.

They can make almost anything, really amazing service. Have ordered two frames in the past, both turned out super nice and delivered perfectly, wrapped up safely with no damage.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

A very good framing service

Brampton provide a very good service. I've ordered lots of frames from them and they've always turned up in excellent condition and on time. I've tried a couple of other online framing companies in the past and Brampton have been far better (also they ship small and medium frames with glass, unlike some others that will only ship with acrylic glazing, I have never had a breakage).

12 October 2023
Unprompted review
Rated 2 out of 5 stars

Short order

I ordered 5 pieces of 2.5mm backing board. After a 5 day wait - i got just 4 of them. How hard is it to get such a simple order right?
EDIT: Brampton responded to my emails quickly, apologised and prioritised the missing piece for despatch on Monday (today is Friday) Then I asked for a £5 goodwill instead of waiting in all day for the one piece and they processed this refund very quickly, so they recovered a bad situation well.
Thanks for reply. Had bets here on you blaming "new staff".

8 September 2023
Unprompted review
Brampton Picture Framing logo

Reply from Brampton Picture Framing

Hi, thank you for your edited review.

Our Workshop does have to work pretty fast to get through all the orders we process, and we do have a couple of new members of staff at the moment but you're right, it was an error that we should have spotted before your order was dispatched.

Customer satisfaction is really important to us so we're pleased that you felt we recovered the situation, and hope you'll shop with us again.

Rated 5 out of 5 stars

Absolutely outstanding

Absolutely outstanding service and product at a very competitive price. Ordered two bespoke mounts which arrived promptly and so well wrapped. Thanks ever so much

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. One of my frames arrived with a tiny flaw in the glass and Brampton replaced immediately with a new sheet. I've ordered several frames from Brampton and always happy with the product and service.

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Utterly Brilliant Service

Utterly brilliant service. From first-rate sales assistance to impeccable packaging for transportation, Brampton is my go to company for chop-service framing. Cannot rate them highly enough.

23 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I have ordered from this Company on numerous occasions and have always had a great service with speedy delivery. Highly recommend and will definitely be using their service in the near future.

22 August 2022
Unprompted review
Rated 5 out of 5 stars

Exemplary service and product quality.

The ordering process is straightforward and even though I needed something not listed I was able to message Brampton's immediately and received a quote by return email. Helpful and pleasant staff (Charlotte) when I rang to confirm and pay, even though she was busy.
My order has arrived promptly today, and the standard of both the goods and the packaging is of an extremely high standard.
I wouldn't go anywhere else.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Top class service

I only bought some glass for an unusually sized frame, but the ease of ordering, the price, the speed which it arrived, the secure packaging and the exact dimensions all deserve 5 stars.

4 July 2022
Unprompted review
Rated 5 out of 5 stars

Great advice and professional help

I needed help with framing a vintage jigsaw. Charlotte at Brampton Framing was extremely helpful and patient in helping me choose the correct picture mount and undermount for my frame. The mounts were delivered on time and very safely packaged. I would definitely recommend this company for their advice, service and professionalism. Many thanks.

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Delighted with top quality products

This is the second order I've received from Brampton Framing. Both times I've been delighted with the frames. Customer Support is excellent - so important when you're keen to get the measurements just right! Quality is top notch too! I was particularly pleased with a "barefaced" frame I ordered which I was able to paint to match a previous frame I had - both pictures now look great together.

14 March 2022
Unprompted review
Rated 5 out of 5 stars

Custom oval mount

Ordered a custom oval mount. They were really helpful in advising on what was possible. Good quality materials and cutting. Very reasonably priced both for the product and the P& P. Delivered quicker than expected and extremely well packed with zero damage. Highly recommended!

3 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Fantastic company with a huge range of frames, extremely helpful staff, good prices and a quick turnaround of the order. Fantastic packing as well of delicate items, I will definitely use again.

2 October 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Ordered some UltraVu glass for a frame, and what turned up appeared to be untreated. Mistakes happen, we are all human.

I contacted customer services, and they responded quickly, gave me clear instructions on how to determine what coating the glass had, and when it was confirmed it was wrong, quickly and efficiently sorted the problem out.

Extremely happy with the service from this company, and will definitely recommend.

10 June 2021
Unprompted review
Rated 5 out of 5 stars

Good quality materials and cutting

Good quality materials and cutting. Very reasonably priced both for the product and the P& P. Delivered quicker than expected and very well packed. Came with hanging fitments which I wasn’t expecting. Recommended!

21 May 2021
Unprompted review

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