Shaun was on time and very polite and endeavoured to off load my delivery as close as he could to make my job easier. Shifting 1000litres of topsoil approx 20 metres and up 3 lots of steps was rather... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bradford’s have a great choice and great prices. I’m doing a large fencing job and Amy contacted me to make sure my order quantities were correct as they seemed a little excessive. Thanks Amy for d... See more
Company replied
Great prices on most items - convenient to be able to order almost everything from one place. Very happy with the quality of the goods on arrival. Delivery was great, lovely guy. Communication via... See more
Company replied
Bradfords St Austell is a fantastic branch. They are always so helpful and welcoming. They go the extra mile in their customer service, which really unusual for building merchants. They will alwa... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Hendford Hill 96, BA20 2QR, Yeovil, United Kingdom
- customer.service@bradfords.co.uk
- bradfords.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords
Hi Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent
Double ordered one item, was picked up on and corrected. Delivery prompt and smooth despite my living at the top of a narrow track.
26 June 2026
Reply from Bradfords
Hi Guy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords
Hi Gareth
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
All items delivered as per the order
All items delivered as per the order.
Delivery driver friendly, polite and helpful.
I would use them again.
26 June 2026
Reply from Bradfords
Hi Dean,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
oak sleepers quality issues
I bought three dozen oak sleepers. going down the stack , three were found too split to be useful at their full length. I'm surprised they were allowed out the yard.
8 June 2026
Unprompted review
Reply from Bradfords
Good Morning Ollie.
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
Please reach out to our customer service team through our email: customerservice@bradfords.co.uk.
Here we can look into reporting the feedback and improving our service.
Kind Regards,
Sam M
Reply from Bradfords
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Very helpful guys ,did most of the…
Very helpful guys ,did most of the lifting 👍
25 June 2026
Unprompted review
Reply from Bradfords
Hi Mr Stevens,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Very polite and helpful.i had to add a…
Very polite and helpful.i had to add a item to my delivery. This was done without any fuss. The delivery arrived on time and again the driver ( lee) was very professional and helped me get the delivery away from the road and into the yard. Thanks to all involved. John
18 June 2026
Reply from Bradfords
Hi John,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
No point doing click and collect
Edit "Thankyou for taking the time to phone and explain why my particular lengths weren't provided. Your customer service for complaints gets the edit."
Did click and collect to make it easier. Received a message saying my order of 3x2.1m lengths of timber were ready,but when I arrived I was presented with 3 x 3.6 lengths and had to cut them to fit in the van myself.
25 June 2026
Reply from Bradfords
Good Morning Mr Frost.
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam M
Staff very helpfull
Staff very helpfull. Help me with my order all very good 👍 at Weston Super Mare
Well done
12 June 2026
Unprompted review
Reply from Bradfords
Hi Harold,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Emergency roof repair
Needed some slates for a roof on my property in an emergency. they had lots to select from. Great price, available for collection right away, Friendly staff. I would highly recommend
10 June 2026
Unprompted review
Very helpful driver
26 June 2026
What more could I ask for? Perfect
Good range to choose from, best price and delivered in 2 days by a driver who made sure I could handle the package. What more could I ask for? Perfect, Thank You.
26 June 2026
Reply from Bradfords
Hi Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Edging stones
Able to pick up edging stones at a very competitive price. Staff helpful and polite.
6 June 2026
Unprompted review
Reply from Bradfords
Hi Mrs Cleverly
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
(I’ve already done this!)
8 June 2026
Unprompted review
Reply from Bradfords
Hi Mr Priest
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good service..items left where I asked…
Good service..items left where I asked them to be 👍
12 June 2026
Unprompted review
Reply from Bradfords
Hi Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords
Hi Simon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Wide Range of Products stocked
For myself as a DIY individual the people there are very helpful. Plus, they are very local to me and stock a very wide product range, suitable for those like me and the professional alike. Given the locality the prices are attractive and competitive with other such outlets.
24 April 2026
Unprompted review
Reply from Bradfords
Hi Stuart
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
ordering was easy
ordering was easy - info on delivery was prompt.
my handyman was supposed to pick them up but
did a runner on the job. so i don't know where my
order ended up, other than the fact: i don't have it
15 June 2026
Unprompted review
Reply from Bradfords
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
I had great service
I had great service. All staff very helpful and friendly. Highly recommend.
5 June 2026
Unprompted review
Reply from Bradfords
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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