Great communication regarding delivery both from Willand (Devon) branch (friendly, helpful staff) and via email from Bradfords and direct supplier. Order contained items dispatched from various sour... See more
Company replied
Location
Switch locationOld Mole Depot, South View Road, EX15 2RU Willand, Cullompton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The team at Bradfords in Willand are all really helpful and friendly. Whether on the phone or in person, I've always been impressed with their willingness to find an answer to my questions. In particu... See more
Company replied
Products themselves, great. The people, brilliant. The actual service, suspect. A poor lack of communication meant I had 54+ mile round trip to collect a small order. A shame when they had a bra... See more
Company replied
Really easy to order Customer service excellent with letting me know the status of my delivery Actual delivery was excellent Friendly and reliable Lovely product Highly recommended
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Old Mole Depot, South View Road, EX15 2RU, Willand, Cullompton, United Kingdom
- 01884 820 078
4.8
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very competitive price and service
7 May 2022
Reply from Bradfords - Willand BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Top Soil full of cigarette butts
I recently ordered a bulk bag of topsoil. It was called with a delivery date which was prompt. The soil itself was of good quality.
Where the service was let down was the bag having about 50 cigarette butt ends tossed in it. I had to filter through the contents before I could spread it over my garden. Not particularly pleasant.
28 April 2022
Reply from Bradfords - Willand BBS
Hi Colin,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the rubbish left in your bulk bag of soil.
I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further and pass on to branch management.
Kind Regards,
Charlotte
Prompt delivery at a convenient time
Prompt delivery at a convenient time, excellent service.
14 April 2022
Reply from Bradfords - Willand BBS
Hi Paul,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Very prompt delivery driver very helpful
19 March 2022
Reply from Bradfords - Willand BBS
Hi Allen,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Very pleased with the service.Placed my…
Very pleased with the service.Placed my order online, was notified about the delivery date and time. The delivery driver brought my wood up the 8 steps from the kerbside and put it outside the door, without me asking. Really helpful for me. Would use Bradford's again.
2 March 2022
Reply from Bradfords - Willand BBS
Hi Raymond,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received from your delivery driver.
We hope to see you again soon.
Kind Regards,
Charlotte
fence panels
ordered on line over the weekend.got delivered on wednesday.
The depot ran me on monday to confirm my order and told me my delivery day.
24 February 2022
Reply from Bradfords - Willand BBS
Hi Leslie,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our branch team in Willand.
We hope to see you again soon!
Kind Regards,
Charlotte
Excellent service from beginning to end
Excellent service from beginning to end
The driver did a great job and the office personnel were professional and efficient
4 December 2021
Reply from Bradfords - Willand BBS
Hi Paul,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Cannot fault there service
10 September 2021
Reply from Bradfords - Willand BBS
Hi Mr R Tucker,
Thank you for taking the time to share your experience.
I am pleased to hear that you were happy and could not fault the service at our Willand branch.
If there is anything else we can do for you please do email Ecommerce@bradfords.co.uk
Many Thanks
Megan
Really good service and easy online…
Really good service and easy online ordering. People where really helpful at the branch when collecting my order.
4 May 2021
Always a good service at the Willand…
Always a good service at the Willand supplier. Good communication and prompt service.
5 April 2021
Great service
Brilliant service. Rang to give day of delivery. Lorry driver knows his way to Exmoor after 3 deliveries 😃 He was very polite and craned off goods exactly where I wanted them. All round fantastic service.
15 March 2021
Order received in the end
Ordinarily, the service from Bradfords is very good. However in this case nearly a week has passed without any communication from the branch and I have not received my order.
Update: My order showed up, so all good!
8 March 2021
Reply from Bradfords - Willand BBS
Hi Robert,
Thank you for leaving us a review.
I am sorry to see that you were kept waiting for your order and that you had not been kept updated by the branch in regards to your delivery.
I am of the understanding that you have now received your order and that everything was okay with this.
I apologise again for this delay, for the lack of communication and for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Good service
Website was easy to use . Took a bit of a long time to arrive and no email to say it was on the way . But when it did arrive driver was polite
23 February 2021
Excellent service as always
3 February 2021
Excellent service at Willand
Ordered online as I was collecting whilst I visited my elderly mother. Ready as I arrived. Excellent team at Willand
5 January 2021
Reply from Bradfords - Willand BBS
Dear Peter,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Willand BBS
Dear Ian,
Thank you for taking the time to leave us a review.
I am glad to see that you have had a positive experience with us and that we were able to deliver your goods sooner than expected.
We hope to see you again soon.
Kind Regards,
Charlotte from Customer Services
Ballast delivery
Tony did an amazing job of dropping off some ballast in a tight spot. Saved us a lot of work!
13 November 2020
Reply from Bradfords - Willand BBS
Hi,
Thank you for taking the time to leave us a positive review.
I am really glad to see that you received great service when receiving your order.
Kind Regards,
Charlotte from Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.