Bradfords - Weston-super-mare BBS Reviews 

264
TrustScore 4.5 out of 5

4.6

62 Gazelle Road, BS24 9ES Weston-super-mare, North Somerset, GB


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Rated 5 out of 5 stars

Easy to find products on line . Delivery information spot on . Driver arrived in middle of time slot. Driver very pleasant and efficient.

Rated 5 out of 5 stars

Bought some decking for delivery, when it came, the incorrect size had been loaded; however, the delivery driver, John (Weston-s-Mare), was very patient & came back just 30 minutes later with the corr... See more

Company replied

Rated 4 out of 5 stars

I was very disappointed with the office side of things I order on line on the 17th June got a confirmation email with no delivery date it said 4 to 5 days that fine ,the on Monday 22nd I thought I had... See more

Company replied

Rated 5 out of 5 stars

Ordered a few bulk bags of stone online > quick acknowledgement > received date and approx time delivery info> on the day received delivery window > lorry arrived bang on time & friendly driver skill... See more

Company replied


Company details

  1. Construction Company
  2. Bricklayer
  3. Carpenter
  4. Insulation Contractor
  5. Tool Store

Written by the company

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Written by the company

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Contact info

  • 62 Gazelle Road, BS24 9ES, Weston-super-mare, North Somerset, United Kingdom

  • 01934 630380

4.6

Excellent

TrustScore 4.5 out of 5

264 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(264)

836 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Will use again.

22 September 2021
Bradfords - Weston-super-mare BBS logo

Reply from Bradfords - Weston-super-mare BBS

Hi Simon,

Thank you for taking the time to leave a review,

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Charlotte

Rated 5 out of 5 stars

Brilliant service from the…

Brilliant service from the Weston-super-Mare branch! Not the easiest property to deliver to due to the driveway but the driver couldn't have been more helpful.

20 September 2021
Bradfords - Weston-super-mare BBS logo

Reply from Bradfords - Weston-super-mare BBS

Hi Linzi,

Thank you for taking the time to leave us a 5 star review.

I am pleased to see that you have had a positive experience and that you are more than satisfied with the service you received from your delivery driver.

I will pass on this feedback!

Kind Regards,

Charlotte

Rated 3 out of 5 stars

I could not fault the service and staff…

I could not fault the service and staff were very helpful. However, my low rating is because of the quality of the materials purchased. Had I not needed them urgently I would not have bought them

21 July 2021
Bradfords - Weston-super-mare BBS logo

Reply from Bradfords - Weston-super-mare BBS

Hi,

Thank you for taking the time to leave us a review.

I am pleased to see that you received great service and that our staff were very helpful,

However, I am saddened to see that you are dissatisfied with the quality of the materials you received.

If you would like to discuss this further, please contact us at ecommerce@bradfords.co.uk with further information in regards to the poor quality products, as this would help us pass on valuable feedback to our suppliers.

Kind Regards,

Charlotte

Rated 2 out of 5 stars

Not very helpful

Not very helpful. Wouldn't cut wood for me but said they could sell me a saw.

1 July 2021
Bradfords - Weston-super-mare BBS logo

Reply from Bradfords - Weston-super-mare BBS

Hi Brian,

Sorry to hear that you weren't happy with the services you received in branch,

This does unfortunately come down to the individual and if this is a product we aren't able to supply in shorter lengths.

If you require timbers to be cut on your next visit please find the yard foreman or speak to a member of staff from the office.

Thank you

Dylan

Rated 5 out of 5 stars

Great service will use again!

On line order the previous evening. Went down following morning. Happy helpful staff. Showed the order reference got my order paperwork for the yard staff. Straight round loaded, job done, easy! Now have an account too.

2 June 2021
Rated 2 out of 5 stars

Purchase wasn’t acknowledged following…

Purchase wasn’t acknowledged following payment made and 2 emails asking for a delivery date were ignored. When the matter was finally addressed, one bag of stone clippings was missing from the delivery. Both the delivery driver and a member of staff at the depot assured me the ‘5th’ bag would be delivered very soon after, but this hasn’t arrived as yet. Disappointing.

12 May 2021
Rated 4 out of 5 stars

Poor stock control

Poor stock control . Paid company took money.
No delivery. No stock.

All delivered eventually...thank you x

2 May 2021
Bradfords - Weston-super-mare BBS logo

Reply from Bradfords - Weston-super-mare BBS

Hi Robin,

Thank you for taking the time to leave us a review.

I am sorry to see that you have had a negative experience with us due to the products that you purchased being out of stock.

We apologise greatly for this and for any inconvenience this may have caused you.

Kind Regards,

Charlotte

Rated 5 out of 5 stars

success

rang up, ordered, it said there in 2 hrs, it was less when I was phoned, picked it up .....job done!! Excellent

17 April 2021
Rated 5 out of 5 stars

Best quality topsoil at very reasonable price.

Despite having to wait due to high demand we were kept in the picture by the local office, the topsoil when it arrived was the highest quality. We are extremely pleased and would highly recommend Bradfords for their service and quality even down to the driver Richard who was helpful and courteous.

13 April 2021
Rated 2 out of 5 stars

Online delivery order with problems

Ordered online with delivery option selected. Delivery was indicated as 2-3 days. I received a confirmation email confirming delivery but no day. After 3 days I called to ask when it was likely to be delivered. I was told that the order was on the system as a collection. I corrected this and was told that it would be delivered a couple of days later. The next day, I received a phone call to say that there were none in stock and that there was a national shortage so I wouldn't get the delivery for at least a couple of weeks. I complained about this as I already had a contractor booked to install the sleepers. I rang around and found plenty in stock at other outlets in town. called Bradford's again to cancel the order and was told that they had found some and that they would be delivered on the original promised deliver day. All came good in the end but only after a lot of unnecessary hassle. The delivery driver was friendly and very helpful.

12 April 2021
Bradfords - Weston-super-mare BBS logo

Reply from Bradfords - Weston-super-mare BBS

Dear Mr Porter,

Thank you for taking the time to leave us a review.

I am saddened to see that you have had such a poor experience with us.

I apologise greatly for the issues you have experienced and for any inconvenience this caused you.

However, I am pleased that the branch were able to rectify this and provide the goods eventually.

We appreciate your feedback and will look into why this happened, so that we can make any appropriate changes to prevent this from happening again.

Kind Regards,

Charlotte

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