I live locally to the store so did click and collect as I needed some prices of timber to progress a job. The ordering process was fine however I arrived at the store about 40 minutes after ordering a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service when ordering my fence panels, quick delivery and a very polite man who delivered today and stacked my fence panels where I needed them. Will be using Bradfords at Sherborne Dorset a... See more
Company replied
The click and collect option works very well indeed. Following a simple selection, order and payment process buying any items on the company website couldn't be easier. The staff are friendly and help... See more
Company replied
Excellent service and ultra fast delivery. I put my order in early morning and it was delivered by lunchtime. My only complaint is that the timber i had delivered was very bent and not straight and wh... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Unit 5, DT9 4FW, Sherborne, Dorset, United Kingdom
- 01935 813254
4.4
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is 1* for online who did not send…
This is 1* for online who did not send a e-mail to say the order at arrived for collection and 5* for the local Bradfords who were very helpful.
12 March 2022
Reply from Bradfords - Sherborne BBS
Hi Mike,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication around your order being ready to collect.
I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
However, I am pleased to see that you have had a really positive experience with our branch team.
Kind Regards,
Charlotte
Expensive and always a hassle.
Expensive, have to haggle and even then it’s often cheaper elsewhere. I use them if in a convenient location. Feel the one man band customer is not valued at all and it’s too much effort to serve me sometimes. Some of the team are excellent but sadly not all.
18 February 2022
Reply from Bradfords - Sherborne BBS
Hi John,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us and apologise greatly for this.
I have passed on your feedback to our Sherborne branch.
Kind Regards,
Charlotte
Excellent service
Excellent service, and quality products, with the delivery drivers going out of their way to accommodate a technically awkward drop off.
10 February 2022
Reply from Bradfords - Sherborne BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Sherborne,
We hope to see you again soon!
Kind Regards,
Charlotte
Great service
Great service, only slight issue was text advising of delivery was sent about 1/2 an hour before they arrived!
5 February 2022
Reply from Bradfords - Sherborne BBS
Hi Tracy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
I will pass on your feedback in regards to the communication around delivery and see if we are able to make contact much sooner, giving more notice before the delivery is due.
We hope to see you again soon!
Kind Regards,
Charlotte
Straightforward and friendly
Friendly and prompt service delivered to exactly where we wanted. !
4 February 2022
Reply from Bradfords - Sherborne BBS
Hi Caroline,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Sherborne.
We hope to see you again soon!
Kind Regards,
Charlotte
Top draw service .
21 January 2022
Reply from Bradfords - Sherborne BBS
Hi Lee,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Sherborne BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Sherborne BBS
Hi Richard,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are happy with the value of our products and the service that you received.
We hope to see you again soon!
Kind Regards,
Charlotte
Thoughtless lack of customer service
What a shame that they did not advertise that they are closed today - Sat 18 Dec - and yesterday, Friday, for stocktake - the weekend before Christmas!! No note on their website, but large Adverts for 10% discounts on stock - which you cannot buy!! I only wasted 10 minutes driving there, others will be furious.
18 December 2021
Unprompted review
Reply from Bradfords - Sherborne BBS
Hi James,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had such a poor experience with us due to the lack of advertising for our branch closures on these dates.
This was advertised in all of our branches but not online.
I will pass on your feedback to the relevant departments.
I apologise greatly for this and for the inconvenience this caused you.
Kind Regards,
Charlotte
Excellent service and very helpful
9 November 2021
Reply from Bradfords - Sherborne BBS
Hi Martin,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Easy to use online ordering
Easy to use online ordering. Quick response at the counter.
27 October 2021
Reply from Bradfords - Sherborne BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience and that you are more than satisfied with the service that you received in branch.
We hope to see you again soon.
Kind Regards,
Charlotte
As ever top service and products
26 October 2021
Reply from Bradfords - Sherborne BBS
Hi Adam,
Thank you for taking the time to leave a review.
I am really pleased to see that you continue to have a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Waiting for a week for samples. I ordered some floor samples and I…
I ordered some floor samples and I haven’t had any information regarding the delivery since I ordered them a week ago. I had an email to confirm my order but nothing else since. I am beginning to wonder if I want to bother now and go else where. Not good customer service.
23 October 2021
Reply from Bradfords - Sherborne BBS
Hi Dean,
Thank you for taking the time to leave us a review.
I apologise greatly for the delay in you receiving your flooring samples.
Having looked into this, I can see that there was an error with your order going through on our system.
However, You have been in contact with a colleague who has now re-submitted this order for you and delivery is estimated to be made at the end of this week.
If this is not the case or you would like to discuss this further, please email myself at ecommerce@bradfords.co.uk
I apologise again for this and for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Reply from Bradfords - Sherborne BBS
Hi,
Thank you for taking the time to share your experience with us.
It is great to hear about the click and collect service our Sherborne branch provided you.
I am pleased that the click and collect was easy and delivery was prompt.
If there is anything else that we can do please do let us know.
Many Thanks
Megan
Reply from Bradfords - Sherborne BBS
Hi June,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than satisfied with the service that you received from our team in Sherborne.
We hope to see you again soon.
Kind Regards,
Charlotte
Ordered in the evening arrived by 0930…
Ordered in the evening arrived by 0930 next day.
24 August 2021
Helpful service
Helpful service. Product in stock (which was not available in my son's town) and on offer. The online ordering process was fine, though I called to confirm availability. Amy called me later to confirm when I would collect, then helped me load up the next day.
16 August 2021
Good Customer Service
Always very polite and helpful.
First time I've used Bradfords definitely won't be the last.
13 July 2021
Ordered gravel
Ordered gravel. Driver very competant and put the large bags exactly where i wanted then, despite obsticles in the way.
Very happy, will definately use them for the next lot.
3 July 2021
Could do much better.
For a 5 star review, Bradford's would have picked my order ready for collection.
Instead, despite a phone call to me from Bradford's asking when I would arrive and me confirming within an hour or so, the decking planks were in a pile, behind another pile.
One guy in the yard picked up a plank that resembled a banana in shape and expected me to pay for that along with another 26 of his choice. Not a chance.
Despite being 71 yrs old, I stacked 27 decent decking boards (4.8m long, not tiny ones) and waited for Bradfords to lift them onto our Transit van size roof rack.Bradfords wouldn't do this in case of damage to our vehicle, although every other builders merchants we have visited are happy to assist.So I physically pushed all the planks on the roof with help from my driver brother. Instead of helping, Bradfords loading bay staff disappeared. Not impressed.
6 June 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.