Delivery driver was extremely helpful he also noticed a damaged item & delivered a replacement first thing next day. Many thanks
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See what reviewers are saying
We arrived rather late, but a plesent young man stayed behind to serve us. The yard gate was just being shut, but was re-opened to let us in and our goods loaded. Everyone was more than helpful.
Company replied
We couldn’t be more happy or impressed with the service we received from Bradfords. We ordered some gravel last week and were contacted by Alfie to check that we had selected the most appropriate colo... See more
I ordered online and the website was well designed and easy to Navigate, I also wasn't forced to have an account like some other builders merchants. The staff at my local branch that I dealt with were... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Alton Road, HR9 5JE, Ross on Wye, Herefordshire, United Kingdom
- 01989 562955
4.8
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Bradfords - Ross-on-Wye BBS
Hi Alec
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The team at Ross branch are great!
The team at Ross branch are always excellent. Great customer service and accommodating. Thanks for your help today.
25 August 2023
Unprompted review
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Mr Lunn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Ross- on-Wye Branch and have received great customer service from start to finish with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Helpful and friendly.
Easy to order online. Telephone call to confirm delivery date was handled politely, professionally and friendly.
Delivery driver was friendly, and helpful.
19 August 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Sam
Thank you for taking the time to leave us a review.
I am happy to hear that your found placing your order online to be an easy process and that you have received a poliet and friendly service from start to finish with your order.
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Hi Barry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Phil
Thank you for taking the time to leave us a review.
I am pleased to see that you have received a quick, easy and helpful service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great service
Great service, call from store to say that web order received and to tell me when it would be delivered. Very helpful delivery driver
2 August 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Ian
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a great service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Fantastic communication and very friendly staff who deliver great customer service
Fantastic communication
30 July 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Michael
Thank you for taking the time to leave us a review.
I am pleased to hear that your received fantastic communication with your order,
Thank you for your feedback this has been passed onto all involved with your order in branch,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Craig
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great service from a great team!
Received a very positive experience at every touchpoint with the Ross on Wye team. Communication from ordering through to delivery was great.
They even called me on the day of delivery to mention that what I had ordered was on the quality they expect to sell so offered an alternative to ensure my project wasn't delayed.
27 July 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Carl,
Thank you for taking the time to leave us a review.
It's great to hear that you have received such good service and you were kept up to date with your order,
We hope to see you again soon.
Kind Regards,
Joe.
Exactly as ordered
Exactly as ordered, but order was late on Weds night and not received until Tuesday mid-day-ish, so delivery not very good. This was the fourth working day after the order was received not the two-three suggested.
18 July 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi William
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
I have asked your local branch to look in to why you were not kept updated,
Kind Regards,
Joe.
Great Service
What can I say. Goods as described and free delivery. Good communication throughout and helpful and polite delivery driver.
9 July 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Te
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful and polite service with your order from start to finish,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order on line
Easy to order on line, well priced, quality products and contacted to arrange suitable delivery date
3 July 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Heidi
Thank you for taking the time to leave us a review.
I am happy to hear hear that your found placing your order online to be an easy process.
Thank you for your feedback regarding the services provided with your order, this has been passed onto all involved
We hope to see you again soon.
Kind Regards,
Katie
Easy online order
Easy online order. A call to say when expected. Text messages up until delivery.
Free delivery.
Perfect.
30 June 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Craig
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Ross-On-Wye branch
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Ordered online
Ordered online. Simple to do. Had a call next day to confirm delivery day. On delivery day had a further text to give a 4 hour window.
6 July 2023
Unprompted review
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Julie
Thank you for taking the time to leave us a review.
I am happy to hear that you found placing your order online to be a simple process and where happy with the service provided from start to finish with your order by our Ross On Wye branch,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great service from ordering to delivery
15 June 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Selina
Thank you for taking the time to leave us a review.
We are glad everything went well for you,
We hope to see you again soon.
Kind Regards,
Joe.
Gentlemen delivering my order was…
Gentlemen delivering my order was really friendly and even carried my order to my back garden. Excellent service 👍
11 June 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Thomas
Thank you for taking the time to leave us a review.
I am happy to hear that you have received an excellent delivery service with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Parts missing no pre warning
Delivery note said all parts present, order said all parts delivered.
But was missing 3 post caps, had to call the branch. No one answered the phone for 7.5 minutes.
10 June 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon James
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to (insert issues that they have mentioned).
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
No notice of delivery at all
No notice of delivery at all, came home from work to delivery being left at the front of my front garden on full view. I have open access to the side and back of the house where. So after a long day at work I had to lug 5 fence panels, 5 posts and 5 bags of postcrete to a more secure location. Will not be using again
12 June 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Leanne,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to where we left your recent delivery.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Lorna
Good Morning Leanne,
your local branch manager has been trying to call you to rectify this and has not bee able to get through.
He has now emailed you, if you could please check and check your spam just in case.
Thank you,
Joe.
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Stephen
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a postive experience with us and received a helpful delivery service,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Order was straightforward and contact…
Order was straightforward and contact from the store was also helpful but they delivered the wrong concrete post!
23 May 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Jane
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
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