Service has always been spot on and this latest delivery is no different. It is never easy for the driver to unload at my address using the Hiab on his lorry due to overhead cables. The care Bradfords... See more
Company replied
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See what reviewers are saying
Ordered 3 lengths of skirting board when delivered 1 length was the wrong profile rang up was told I'd get a call back regarding the replacement, didn't get a call and 2 days later the correct skirtin... See more
Company replied
Zac our delivery driver had a tricky job lifting the top soil with his crane onto our elevated front garden. But after 3 attempts in 3 different positions he nailed it. Completed without complaint. A... See more
Company replied
Very swift phone call from the branch (Malvern) telling me when my order would be delivered following my on-line purchase. Delivery driver placed the items exactly where they were needed - I didn't e... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Crown Works, WR14 2QP, Malvern, Worcestershire, United Kingdom
- 01684 573297
4.7
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, very helpful and knowledgeable . Delivery from Bradfords excellent, very prompt, helpful and professional driver. Thank you
27 January 2025
Reply from Bradfords - Malvern BBS
Hi Christine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reliable quality
I got the job finished quickly-Good quality products delivered promptly
27 October 2024
Reply from Bradfords - Malvern BBS
Hi Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Great shop experiences
Very helpful worker, we had all we needed on time. He was very knowledgeable as well. I had to return my items it was all done in good time.
The down side is the delivery system is not very flexible but understandable.
5 September 2024
Reply from Bradfords - Malvern BBS
Hi Eva
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Don’t look any further
Extremely pleased with all aspects of my purchase, the staff extremely polite & helpful. Well done Bradford’s!
2 September 2024
Reply from Bradfords - Malvern BBS
Good Morning Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful and polite service from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Malvern BBS
Hi Phil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great offer price with quick delivery…
Great offer price with quick delivery and a very helpful delivery driver. Thank you
12 August 2024
Reply from Bradfords - Malvern BBS
Hi Charles
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Malvern BBS
Hi Mr Bartlett
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very good quality products.
Very good quality products, efficiently processed and delivered. Very pleased, thank you.
15 August 2024
Reply from Bradfords - Malvern BBS
Hi Mr Jones
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
No problem
No problem. Everyone helpful and professional. Will be back for more. Thanks.
21 July 2024
Reply from Bradfords - Malvern BBS
Hi Mr Ludlam
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Price of the materials I wanted
Price of the materials I wanted, very polite and friendly staff, lorry driver David was helpful.
26 June 2024
Reply from Bradfords - Malvern BBS
Good Afternoon Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a polite and friendly services from start to finish with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords is great value
Bradfords had exactly what I needed and the free delivery was great. The branch called to arrange delivery a couple of days ahead. The driver was very pleasant and managed to drop the products where I needed them.
10 June 2024
Reply from Bradfords - Malvern BBS
Hi Nate
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Malvern BBS
Good Morning Jeremy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a great service from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Malvern BBS
Good Afternoon TJ
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a fast and friendly service,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Website issue but all OK in the end.
I ordered on their website and some glitch meant they didn’t tell me my order was ready for collection. Contacted them after 6 days only to find out it had been ready after a few minutes… That said the guy at my local branch was great - friendly, chatty and very helpful.
24 May 2024
Reply from Bradfords - Malvern BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Front desk great, rear more work required…
Front desk are friendly and helpful as always. Guys at the rear of the shop are generally very off with anyone who turns up that isn’t ‘trade’ and can be quite standoffish with zero customer service skills. Had a few experiences here the same to know it’s not a one off.
3 June 2024
Reply from Bradfords - Malvern BBS
Good Morning Arran
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the customer service you have receieved in branch
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Amazing customer service
Amazing customer service on the phone, went the extra mile & delivered early
28 May 2024
Reply from Bradfords - Malvern BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Ordering process good. Product quality variable.
Ordering online was straightforward and the branch called me to make delivery arrangements which was great.
Product quality was mainly good, but at least one obviously damaged piece of wood that's not fit for purpose.
17 May 2024
Got in touch with local Bradfords store…
Got in touch with local Bradfords store to order to DIY materials - simply excellent communications on phone and staff happy to spend time on my questions - very efficient but polite and dealt with me really well.
Delivery driver was super helpful in placing the heavy goods in the best place for me on driveway and even gave me a hand moving some of it to the rear garden. Couldn't have been better and will definitely use them again.
2 May 2024
Reply from Bradfords - Malvern BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Malvern BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Ordered online on Saturday afternoon
Ordered online on Saturday afternoon, phone call off branch first thing Monday morning, to tell me will be delivered Tuesday, great service and the fence panels and post great quality.
27 April 2024
Reply from Bradfords - Malvern BBS
Good Morning Mr Timothy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
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