The only reason I didn't give a 5 star was I found the web site a bit more complicated but everything else was good. The driver Nick who delivered our goods was polite and went out of his way to put t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very prompt and efficient, ordered in the evening, next day had a phone call in the morning to book delivery , delivery arrived 8.30am the next morning. Couldnt ask for better!
First time I placed an order and the experience was second to none. All delivered and returns picked up. I have now open an account and will continue to use Bradfords Exmouth. The staff were excellen... See more
Company replied
The ease of placing an order online at 23:00, the Exmouth branch phoned me the following day to confirm my order and schedule delivery. All items arrived in good condition. The delivery chap was p... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Liverton Business Park, EX8 2NR, Exmouth, Devon, United Kingdom
- 01395 200840
4.5
Excellent
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent for small diy projects.
Small order for small diy project but delivered next working day from nearest branch. Good quality products at reasonable prices with free local delivery. Actual online product not stocked at local branch but an early call offering upgrade at the original price was more than acceptable.
28 November 2022
Reply from Bradfords - Exmouth BBS
Good Morning Mr Wildespin
Thank you for taking the time to leave us a review.
I am happy to hear that you have have had a positive experience placing your order online with us and are happy with the good received from our Exmouth branch. This will be passed on to all involved with your order.
I hope you have a lovely weekend,
Kind Regards,
Katie
Easy to order and super helpful driver
23 November 2022
Reply from Bradfords - Exmouth BBS
Hi Alison
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Great customer service
Good variety and great customer service! Going forward I would go to them first when in need of DIY supplies.
16 November 2022
Reply from Bradfords - Exmouth BBS
Hi Peter,
Thank you for taking the time to leave us a review.
We hope to see you again soon, we want to keep being your first choice.
Lorna
Ordered on line
Ordered on line. Telephoned to let me know when delivery was being made. Driver more than helpful.
15 November 2022
Reply from Bradfords - Exmouth BBS
Hi Brian,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Kind Regards,
Lorna
Not just for Trades People
As a DIYer I was unsure about Bradfords but they couldn’t have been more helpful. Then they called to arrange a convenient delivery time the delivery driver dropped off the sleepers perfectly positioned.
All in all just great.
15 November 2022
Reply from Bradfords - Exmouth BBS
Hi Jane,
Thank you for taking the time to leave us a review.
All our customers are important to us, I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Lorna
Reply from Bradfords - Exmouth BBS
Hi Sue
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Received phone call and text to inform…
Received phone call and text to inform me the order was ready to collect....order was brought out quickly on my arrival...assistance to carry was offered....all good service.
26 September 2022
Reply from Bradfords - Exmouth BBS
Good Afternoon Wendy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us, this will be passed on to all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service!
Excellent service, arrived on time and all the various materials were quality.
23 August 2022
Reply from Bradfords - Exmouth BBS
Hi Don,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Delivered on time with no problems
27 August 2022
Reply from Bradfords - Exmouth BBS
Hi Stephen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Second time ordering
Second time ordering. Good top soil delivered quickly with driver being extremely helpful.
15 August 2022
Reply from Bradfords - Exmouth BBS
Good afternoon Michael,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Excellent service thanks.
21 July 2022
Reply from Bradfords - Exmouth BBS
Hi Paul,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
All delivered on time and with a smile
18 July 2022
Reply from Bradfords - Exmouth BBS
Good Evening Nicola
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
The service you offer is very good but…
The service you offer is very good but the website is painfully slow, so much so it is easier to go to your competitors especially when quoting
13 July 2022
Reply from Bradfords - Exmouth BBS
Good Morning Nick
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the website
I will pass this info to our Web team as they are constantly trying to improve the services
Thnak you,
Joe.
Good range of materials at a fair price…
Good range of materials at a fair price delivered on time. What more could you ask for?
6 July 2022
Reply from Bradfords - Exmouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe
Great service from a customer oriented team
It is a pleasure to deal with the Exmouth branch and for the few items I have purchased over years I have dealt with friendly, obliging and helpful staff. That is being a member of the public rather than a trades person.
I often have deliveries which are carried out by competent friendly drivers.
6 July 2022
Reply from Bradfords - Exmouth BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
First time i've used Bradfords and I…
First time i've used Bradfords and I found it pretty poor, I stood in the exmouth branch for a good 10 minutes while several staff milled about and ignored me. To add insult to injury i picked up a puncture inthe car park from disgarded screws. £55 for a new tyre. The online ordering is no where near as smooth or user friends as screwfix or travis perkins.
I am a slef employed property devolper so use lots fo suppliers, most are really great, think Bradfords need to up their game
21 April 2022
Reply from Bradfords - Exmouth BBS
Hi Scott,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of service you were provided and the incident you had with your tyre in our car park.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further and pass on to the relevant departments to resolve.
Kind Regards,
Charlotte
Prompt online order and delivery
Supplied as ordered online , delivered as advised, great service
3 April 2022
Reply from Bradfords - Exmouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Quick and easy transaction
24 March 2022
Reply from Bradfords - Exmouth BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent service from start to finish…
Excellent service from start to finish . Thanks
23 February 2022
Reply from Bradfords - Exmouth BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Exmouth and that you are more than happy with the service that you received.
We hope to see you again soon.
Kind Regards,
Charlotte
I still haven’t received my purchase …
I still haven’t received my purchase although I have been charged for it and seem to be doing all the running around to find it and you send me a HOW DID WE DO email
18 February 2022
Reply from Bradfords - Exmouth BBS
Hi Lloyd,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
Having looked into this I can see that your goods were reported as delivered next day to a neighbour by DPD.
But this was not the case when you attempted to retrieve your goods.
The order has since been resent and is due for delivery to you today.
I apologise greatly for this experience and for any inconvenience this may have caused you.
If you would like to discuss this further, please contact me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.