Ordered 4 sheets of plasterboard which is normally a pain to collect - Bradfords delivered to my door. Delivery driver called Gary dropped them off, parking right next to the door and had to explain t... See more
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The ease of purchase goes without saying! always a pleasant experience. The delivery was super, a little earlier than expected but a lovely driver who put the order just where I wanted it, he also ack... See more
Company replied
Ordering on line, straightforward. Delivery was as requested, quick and where I asked, not even time to make a brew!
Company replied
I couldn't find the skirting board on the website. Phoned and was told it had changed code number so perhaps this needs looking at. Staff on the phone and in person very helpful.
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Station Road, TA18 8AW, Crewkerne, Somerset, United Kingdom
- 01460 73961
4.9
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Crewkerne BBS
Hi Stuart,
Thank you for taking the time to leave us a review.
I am pleased to hear that your delivery was quick and efficient,
We hope to see you again soon.
Kind Regards,
Joe.
Fast efficient service.
25 January 2023
Reply from Bradfords - Crewkerne BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Keenly priced battery tools
Looking for battery powered Dewalt tools and Bradfords are being very competitive on their pricing making them cheaper than Screwfix and Toolstation.
Can’t get better than that!
Very easy to order & pick up at my local branch.
15 December 2022
Reply from Bradfords - Crewkerne BBS
Good Afternoon Mr Hallett
Thank you for taking the time to leave us a review.
I am happy to hear that you are please with your purchase and found the ordering process to be very easy from placing your order to collection in your local branch,
Your feedback will be passed on to all involved,
We hope to see you again soon.
Kind Regards,
Katie
Never disappointed
Always great service from my local Bradfords store [Crewkerne]. Rapid delivery, not asked for but very welcome with great communication on day of delivery. Driver could not have been more helpful as we tried [and failed] to get the items into the shed. Plan B was the hallway and he helped with that too. Never dissatisfied with this lot. Highly recommended.
30 November 2022
Reply from Bradfords - Crewkerne BBS
Good afternoon Mr Beschizza,
Thank you for your review, I'm glad to hear that you have had a positive experience with our Crewkerne branch.
I will be sure to pass this on and we hope to see you again soon.
Kind regards
Megan
Reply from Bradfords - Crewkerne BBS
Hi Allan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Crewkerne BBS
Hello Colin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
My review
Very good but a bit on the expensive side but that's way things are at the moment
9 August 2022
Reply from Bradfords - Crewkerne BBS
Good Evening Kelvin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us, thank you for your feedback.
We hope to see you again soon.
Kind Regards,
Katie
Organised a delivery slot last Thursday…
Organised a delivery slot last Thursday for the next available day which was today , Tuesday, I requested it to be after 4pm as no one would be there to take delivery until then , I had taken time out to get back for the delivery slot allocated and waited around for an hour to be informed 15 minutes before the store closed that my delivery wasn't coming !! Dont really think this is professional of the conpany at all or even acceptable ! I understand things happen and deliveries get ouahed back but still .... i had 2 peiple waiting around wasting their time and my time for the fact of a simple call , also they didn't seem to give too hoots if I had it or not and could have had the decency to call alot earlier to inform me it wasn't coming . I even called yesterday twice to ensure this was going to happen!! Absolutely useless !!
2 August 2022
Unprompted review
Reply from Bradfords - Crewkerne BBS
Good Morning Gavin,
Thank you for taking the time to leave us a review.
I'm so sorry you have experienced poor communication from our Branch in Crewkerne
I will look into this further, and get some feedback from the Branch, to see what caused this to happen.
Kind Regards,
Lorna
My order was damaged in transit but…
My order was damaged in transit but Bradfords sent a replacement part within 3 days. Excellent after sales service.
27 July 2022
Reply from Bradfords - Crewkerne BBS
Hi Brian,
Thank you for taking the time to leave us a review.
I am pleased to see that you received great customer service from the team.
Lorna
The whole experience was seemless from…
The whole experience was seemless from website ordering to delivery. I was out when delivery came. The driver rang me. I asked him to leave in a certain place, which he seemed more than happy to do. When I arrived home the goods were left exactly as I'd asked. Excellent service. Will definitely use Bradfords again.
25 July 2022
Reply from Bradfords - Crewkerne BBS
Good Evening Mr Taylor
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us, this will be passed on to all involved in the branch with your order,
We hope to see you again soon.
Kind Regards,
Katie
Should not have to lift the stone bags…
Should not have to lift the stone bags in to my car when the yard man just points and carries on talking to his mate. Not happy.
13 July 2022
Reply from Bradfords - Crewkerne BBS
ood Morning Richard
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe
Excellent service
9 July 2022
Reply from Bradfords - Crewkerne BBS
Hi Ayont,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Reply from Bradfords - Crewkerne BBS
Hi Gillian,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Reply from Bradfords - Crewkerne BBS
Hi Dan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Crewkerne BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
My delivery was on my doorstep an hour…
My delivery was on my doorstep an hour after order was placed. Great service
20 March 2022
Reply from Bradfords - Crewkerne BBS
Hi Kerrie,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Crewkerne BBS
Hi TVH,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Great service cheers
24 February 2022
Reply from Bradfords - Crewkerne BBS
Hi Rich,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Crewkerne BBS
Hi Joanne,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our branch team in Crewkerne.
We hope to see you again soon.
Kind Regards,
Charlotte
I got a text on the 16/02/22 saying my…
I got a text on the 16/02/22 saying my order was out for delivery for the 17/02/22 I took the day off work to make sure I was in for it arriving and was a no show. Then for me to ring up to see what was happening and I got told that the driver wasn’t collecting it till 22/02/22 and will be out for delivery on the 23/02/22 and no one even told me that this was the case. Very poor at the moment I have bought off (buildex) for about 2/3 years now and never had a problem with delivery till now.
20 February 2022
Reply from Bradfords - Crewkerne BBS
Hi Matthew,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to your delivery not arriving when previously advised.
It appears this was caused by a system error and that there were delays due to the poor weather conditions we have experienced recently and having to use an external carrier.
I apologise greatly for this and for any inconvenience this may have caused.
I trust that you have now received the goods and that you are happy with them.
Please contact me at ecommerce@bradfords.co.uk if you would like to discuss this further.
Kind Regards,
Charlotte
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