Excellent communication, rang as what we ordered wasn't available, sorted out an alternative at the same price. We had asked for a half hour notice call for delivery - no problem. Phil rang, delievere... See more
Company replied
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See what reviewers are saying
Purchased on line, Henrad radiator 600 x 2200 double panel, double connector type 22. Unfortunately the listing on Bradfords web site did not mention the fact that the item was in stock for nigh on f... See more
Company replied
Very quick delivery (less than 48 hours from ordering), good quality products.
I recently ordered 500ltr bags of loam topsoil from my Bude branch. One bag was ordered over the weekend so would not have been processed until Monday. A further 2 bags were ordered today Wednesday at... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Stratton Business Park, EX23 8LY, Bude, Cornwall, United Kingdom
- 01288 270510
4.4
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Bradfords - Bude BBS
Good Afternoon Michael
Thank you for taking the time to leave us a review.
Thank you for your positive feedback regarding our Bude branch this will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Bude BBS
Good Afternoon David
Thank you for taking the time to leave us a review.
I am happy to hear that you found the ordering process to be easy to use and that collection went smoothly at our Bude branch.
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Bude BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
First class experience
Prompt delivery. Driver was very friendly, considerate and helpful. Quality of products ordered is first rate.
Overall a first class experience.
4 January 2023
Reply from Bradfords - Bude BBS
Hello Pete,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Good and friendly service
Good and friendly service, delivered and collected at no extra cost
12 December 2022
Reply from Bradfords - Bude BBS
Good Evening Trevor
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a friendly service from our Bude team.
Your feedback will be passed onto all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Driver managed to drive past our…
Driver managed to drive past our property and deliver to an adjacent building site. A phone call to Bradfords regarding the delivery did identify the delivery point and the builders were good enough to bring the goods to my drive.
9 December 2022
Reply from Bradfords - Bude BBS
Good Afternoon Mr Ison
Thank you for taking the time to leave us a review.
I am sorry to hear that you have had a poor experience with us due to your order being delivered to the wrong address.
I apologise greatly for these issues and for any inconvenience this may have caused you.
This has been fed back to the Branch concerned so they can investigate this further to see what caused this to happen.
Kind Regards,
Katie
Really helpful staff
Really helpful staff, one of the team helped us with sawing a sheet of ply so we could fit it in our van
8 December 2022
Reply from Bradfords - Bude BBS
Good Evening Natasha
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that the Bude Staff have been very helpful with your order.
This will be passed on to all involved.
We hope to see you again soon.
Kind Regards,
Katie
The item purchased was not in stock at…
The item purchased was not in stock at branch and is still not in stock
25 November 2022
Reply from Bradfords - Bude BBS
Good Morning John,
Thank you for taking the time to leave us a review.
I believe the manager of your local branch has now managed to get your item in for you.
I am glad we were able to get this sorted out for you,
Kind regards,
Joe.
Reply from Bradfords - Bude BBS
Hi Laurence,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Please stick to agreed delivery dates
Because I had a 12 day window when I would be on site I ordered materials online a week prior to have the best chance that delivery could be arranged to take place as early as possible during the period I would be there. I tried hard to make this happen using the website message facility and also by phoning the helpline. I was told, and the website states, that the delivering branch would call me to arrange a delivery date. This did not happen. Delivery was attempted and aborted the following day, a week early. After delivery had failed the branch did call me and re-delivery was arranged for 10th Nov. The materials were actually dropped off at the site in my absence on or before the 9th Nov. When I got there very late on 9th it had rained and the timber was absolutely soaked and so could not be treated. It is still drying out.
I am grateful for the free delivery but agreed dates must be adhered to. Needing to dry out the timber has impacted my schedule and caused me no small inconvenience.
9 November 2022
Reply from Bradfords - Bude BBS
Good Morning Alan
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I know the manager at the branch has recently contacted you to resolve this, so we hope to see you again soon.
Kind Regards,
Joe.
Timber Garden Sleepers
Sleepers look much better than previous ones from local builders merchants. Driver brilliant despite difficult location to find for first time and access to site.
Delivery within 3 days of online order.
14 September 2022
Reply from Bradfords - Bude BBS
Good Evening Mr Bell,
Thank you for taking the time to leave us a review.
I am pleased to hear that you are happy with the sleepers you have received from our Bude branch and that the driver was very helpful and provided a good delivery service to your site.
This will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service
Excellent service, friendly driver delivered in a very tight space and did a perfect job, couldn’t ask for better would definitely recommend Bradfords
16 August 2022
Unprompted review
Reply from Bradfords - Bude BBS
Good afternoon Roberta,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Always an Excellent service here
12 August 2022
Reply from Bradfords - Bude BBS
Good Evening Mr Crockford
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
CLS Stud Timber
Excellent timber (as always) delivered in great time by a super friendly and helpful guy. Always rate Bradfords.
10 August 2022
Reply from Bradfords - Bude BBS
Good Evening Josh
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the timber you received and the Bude branches delivery service, this will be passed on to all involved with your order!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Bude BBS
Hi Mr Jordan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Had my order ready when I arrived
Had my order ready when I arrived. They loaded 6 large paint lots into my car. Thanks
23 July 2022
Reply from Bradfords - Bude BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Friendly and knowledgeable
Friendly, efficient service from counter staff in-store and the delivery driver who brought us our materials.
14 July 2022
Reply from Bradfords - Bude BBS
Hello Mrs Key,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Loved the slate stones delivery was…
Loved the slate stones delivery was very quick and driver went out of his way to put bag where we wanted.
7 July 2022
Reply from Bradfords - Bude BBS
Hi Diane,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Perfect service again from the Bude…
Perfect service again from the Bude branch. Great value, fast delivery, superb comms. Cheers!
6 July 2022
Reply from Bradfords - Bude BBS
Hi Don,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Good all round service
Everything I ordered was in stock, the staff were very helpful and put my order in the car for me, very pleased with everything .
13 May 2022
Reply from Bradfords - Bude BBS
Hi Pat,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
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